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Internal Operations Manager Jobs in Massachusetts

Pembroke & Co., Inc.

Operations Manager

Boston, MA · On-site

$85K - $100K/yr

The Manager, Operations leads the day-to-day execution of the operations function, ensuring client ... Serve as the primary internal point of contact for request status and workflow updates ...

Pembroke & Co., Inc.

Operations Manager

Boston, MA · On-site

$85K - $100K/yr

The Manager, Operations leads the day-to-day execution of the operations function, ensuring client ... Serve as the primary internal point of contact for request status and workflow updates ...

Pembroke & Co., Inc.

Operations Manager

Boston, MA · On-site

$85K - $100K/yr

The Manager, Operations leads the day-to-day execution of the operations function, ensuring client ... Serve as the primary internal point of contact for request status and workflow updates ...

metrocu

Deposit Operations Manager

Chelsea, MA · On-site

... Manage internal work queues and request SLAs, ensuring timely completion of tasks and adherence to internal service expectations for all deposit operations support functions; own service levels and ...

Parksite

Sales Operations Manager

Woburn, MA · On-site

$110K - $140K/yr

Sales Operations Manager Company: Parksite / Atlantic Plywood Corporation Position Title: Sales ... Excellent customer service skills when working with internal teams and external partners. * Self ...

Parksite

Sales Operations Manager

Woburn, MA · On-site

$110 - $140/hr

Partner with the logistics operations manager to resolve service issues such as mispicks, shipment ... Excellent customer service skills when working with internal teams and external partners. * Self ...

Prattwhitney

Program Operations Manager

Andover, MA · On-site

$157.20 - $298.80/hr

Program Operations Manager (Ship System Integration and Sustainment) Raytheon is seeking a Program ... internal customers, offering solutions and implementing corrective action in a timely manner.

New

Zeelo Ltd

Program Operations Manager

Boston, MA · On-site

$115K - $135K/yr

The Program Operations Manager is responsible for the day-to-day operational delivery of customer ... Communicate with internal and external stakeholders through clear, predictable routines (daily ...

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All JobsInternal Operations JobsInternal Operations Manager JobsInternal Operations Manager Jobs in Massachusetts

Internal Operations Manager information

See Massachusetts salary details

$33.9K

$69.3K

$129.4K

How much do internal operations manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for internal operations manager in Massachusetts is $69,302.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,800.00 and $84,600.00 per year, depending on experience, location, and employer.

What is an internal operations manager?

Internal Operations Managers are professionals responsible for overseeing and optimizing the internal processes and workflows within an organization. Their primary goal is to ensure that day-to-day operations run smoothly and efficiently by coordinating between different departments, implementing policies, and identifying areas for improvement. They often handle resource allocation, process optimization, and performance monitoring to support the organization's overall objectives. This role requires strong leadership, problem-solving abilities, and excellent communication skills.

How does an internal operations manager typically collaborate with other departments within an organization?

As an Internal Operations Manager, you will frequently work cross-functionally with teams such as HR, finance, IT, and executive leadership to ensure that operational processes run smoothly. This role often involves facilitating communication between departments, identifying process bottlenecks, and implementing solutions that support overall business objectives. Effective collaboration is key, as you may be responsible for coordinating resources, overseeing compliance, and supporting interdepartmental projects. Strong interpersonal and problem-solving skills are essential for building productive relationships and driving operational efficiency.

What are the key skills and qualifications needed to thrive as an internal operations manager, and why are they important?

To thrive as an Internal Operations Manager, you need strong organizational, analytical, and leadership skills, typically supported by a degree in business administration or a related field. Familiarity with ERP systems, project management software, and process improvement methodologies like Six Sigma is commonly required. Outstanding communication, problem-solving, and adaptability are valuable soft skills that help manage teams and drive operational efficiency. These skills and qualities are crucial for optimizing internal processes, ensuring smooth business operations, and achieving organizational goals.

What is the difference between Internal Operations Manager vs Operations Coordinator?

AspectInternal Operations ManagerOperations Coordinator
ResponsibilitiesOversees internal processes, improves efficiency, manages teams, and implements policiesSupports daily operations, coordinates activities, and assists with administrative tasks
Required CredentialsBachelor's degree in business, management, or related field; experience in operations managementBachelor's degree or relevant experience; often entry-level
Work EnvironmentOffice setting, managerial environment, cross-department collaborationOffice or administrative setting, supporting operational teams
Employer & Industry UsageCommon in corporate, manufacturing, and logistics sectorsUsed across various industries for supporting operational functions

The Internal Operations Manager typically holds a more strategic and leadership-focused role, overseeing internal processes and teams. In contrast, the Operations Coordinator provides support and assists with daily operational tasks. Both roles are essential for smooth business functioning but differ in scope and responsibility.

Is an internal operations manager a high paying job?

Internal operations managers typically earn salaries above the national average for managerial roles, with pay varying based on industry, experience, and location. They often require strong organizational, leadership, and problem-solving skills, and may hold certifications such as PMP or Six Sigma. Overall, it is considered a well-compensated position within corporate management.

What are popular job titles related to Internal Operations Manager jobs in Massachusetts?

For Internal Operations Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Internal Operations Manager jobs in Massachusetts look for?

The top searched job categories for Internal Operations Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Internal Operations Manager jobs?

Cities in Massachusetts with the most Internal Operations Manager job openings:

Internal Operations Manager jobs near you
Infographic showing various Internal Operations Manager job openings in Massachusetts as of August 2026, with employment types broken down into 80% Full Time, 16% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $69,302 per year, or $33.3 per hour.

Operations Manager

Pembroke & Co., Inc.

Boston, MA • On-site

$85K - $100K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Benefits:
  • Commuting reimbursement
  • Paid holidays
  • Additional work from home days
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

About Pembroke & Co.:
A B2B services company that partners with franchise and multi-unit operators to reduce loss and improve how their locations run. Our team reviews CCTV footage and transaction data to surface the issues that matter, then works directly with clients to help them act on what we find. We're a small, collaborative group where people own their work, wear a few hats, and take pride in delivering accurate, timely results our clients can trust. 
We operate on a hybrid schedule; in office Monday-Thursday and remote on Fridays. 
About the role:
The Manager, Operations leads the day-to-day execution of the operations function, ensuring client work moves efficiently and accurately from intake through delivery. This role supervises and develops teams, owns scheduling and capacity, and manages the full lifecycle of client requests and reporting workflows against defined production goals. Operating with a high degree of independence, the Manager balances competing priorities, safeguards quality, and continuously improves how teams deliver work for clients.
Key responsibilities:
Team Leadership & People Management
  • Supervise, coach, and develop the analyst team, conducting regular one-on-ones and supporting individual growth.
  • Evaluate performance, deliver feedback, and maintain documentation; partner with management and HR to resolve employee-relations matters.
  • Participate in onboarding, new-hire orientation, interviewing, hiring, training, and the delegation of work.
  • Partners with Director to make recommendations for training schedules to ensure team members are cross trained across varying processes and systems.
Client Request & Workflow Management
  • Create and maintain the weekly schedule for the operations department, ensuring bandwidth, accuracy, and client coverage.
  • Analyze, categorize, and prioritize incoming correspondence, acting with a high level of independence to determine the appropriate course of action.
  • Own the full lifecycle of client requests — intake, tracking, prioritization, and resolution — ensuring timely communication and completion.
  • Serve as the primary internal point of contact for request status and workflow updates, coordinating tasks to meet deadlines.
  • Partner with the revenue & growth team for expertise and escalation on complex or sensitive client replies.
  • Analyze, categorize, and prioritize incoming correspondence, acting with a high level of independence to determine the appropriate course of action.
Production, Reporting & Quality
  • Own report production and delivery to clients to consistently meet expectations and production goals.
  • Manage outbound workflows with attention to cadence, priority, and client experience.
  • Maintain a thorough understanding of each client's business and preferences, and ensure all requirements are executed.
  • Maintain compliance and nonconformance processes through records and tracking systems, including root-cause analysis and corrective actions.
Operational Excellence & Continuous Improvement
  • Ensure the operations function runs smoothly, efficiently, and professionally each day, adhering to company standards and regulations.
  • Identify operational and quality improvement opportunities; develop plans and objectives and present recommendations to management.
  • Partner with team to deliver proof-of-concept (test) accounts, scheduling and training to support conversion.
  • Perform additional duties as required to support the operations function.
What we're looking for:
Experience & Education
  • Bachelor's degree or equivalent professional experience.
  • 5+ years of people, project, or production management experience, ideally in a high-volume, deadline-driven environment.
  • Familiarity with franchise operations and what matters to multi-unit operators; QSR experience strongly preferred.
  • Proficiency with the Microsoft Office Suite and comfort interpreting data sets.
Core Competencies
  • Operations leadership — manages high-volume workflow, competing priorities, and deadlines with composure.
  • People leadership — a track record of managing, supporting, and growing teams.
  • Prioritization and judgment — takes in information quickly and decides independently, escalating only when it genuinely matters.
  • Organization and follow-through — keeps many moving parts on track and drives work from start to finish as priorities shift.
  • Customer focus — experience serving external customers, with an instinct for communicating around their needs.
  • Communication — clear and effective communication across all levels and personnel.
  • Adaptability — understands business needs change and is able to pivot and support client inquiries. Sometimes that may mean off-hours.
  • Discretion — sound judgment handling sensitive and confidential information.
Preferred Qualifications
  • Project management experience.
  • Process improvement or Lean background — a bias for finding the fastest, most effective way to get things done.
  • Strong data and business acumen.
  • Training or coaching experience.

Flexible work from home options available.