Internal Communications Manager Jobs in Oak Ridge, TN

Our mission is simple: to provide quality healthcare to America's veterans through our healing focus, indebted hearts, and tireless resolve. Valor Healthcare operates more than 50 VA Community Based Outpatient Clinics (CBOCs) in the United States as a contractor for the U.S. Department of Veterans Affairs. Valor provides a full range of medical services to veterans through the operation of CBOCs, tailored to meet the specific needs of local VA medical centers. Our comprehensive set of services includes primary care, diagnostics, laboratory, telehealth, behavioral health, and more. Valor is different because of our people. Our leadership team is comprised of veterans and clinician leaders dedicated to providing exceptional care and a world-class patient experience for our Nation's Heroes. Many of our colleagues have veterans in their families or are veterans themselves, resulting in an individual commitment to customer service that is second to none.

Relocation assistance available. Valor offers competitive benefits package including medical, dental, vision. Basic life and supplemental life, short and long-term disability, 401k with an employer match, robust holiday schedule and more.

The Clinic Medical Director (CMD) is responsible for all clinical aspects of their individual CBOC. The physician diagnoses and treats diseases and injuries of human internal organ systems and delivers preventive treatment of primary care needs, including chronic disease management, of patients through routine physical examination and testing.

• Actively participate and oversee the diagnoses and treatment of our veterans.
• Manage day to day medical operations, ensure high quality clinical expectations, and provide exceptional customer service.
• Achieve and maintain excellent clinical outcomes through periodic chart reviews, direct observation, and by abiding by VA guidelines.
• Ensure all colleagues provide excellent customer service to each veteran, both in person and over the phone, as well as to fellow colleagues and clinic visitors.
• Participate managing the clinic's financial performance.
• Participate in the clinic's outreach events to help support the clinic's enrollment initiatives.
• Support patient enrollment and retention by providing guidance, when necessary, regarding scheduling, follow-up visits, or nurse visits.
• Maintain staffing levels consistent with veteran enrollment, contract terms, and to maintain clinical outcomes.
• Review and analyze reporting/responsiveness to alerts and notifications.
• Ensure that all clinic metrics are at or above the VA threshold.
• Emphasize attracting, coaching, mentoring, and retaining talent through excellent communication, training, enforcing key competencies, and performance management, when required.
• Develop and maintain a positive, collaborative working relationship with our VA partners, ensuring that the Regional Medical Director is kept informed of any significant issues.
• Innovate, embrace, and support new initiatives, whether clinical or operational, and execute on key strategic initiatives that drive the success of the Valor Business.

Qualifications:

• Experience: a minimum of successful completion of a residency program in Internal Medicine or Family Medicine.
• Preferred Experience: Healthcare leadership experience during residency or post-residency.
• Doctor of Medicine or Osteopathic Medicine Degree.
• Board eligible OR Board certified in family practice or internal medicine.
• Must be credentialed and remain in good standing through the Veterans Health Administration (VA).
• Valid, unrestricted license in the state of desired employment, or in any U.S. state or territory, depending on VA contractual requirements.
• Current certification in Basic Life Support (must be renewed periodically as specified by the certifying agency – AHA valid for two years, e.g.) and in ACLS as specified by individual VAMC contract.
• Current, unrestricted Drug Enforcement Administration (DEA) registration.
• Proficiency in written and spoken English.
• Excellent computer skills.
• Ability to manage, both up and down.
• Energetic and optimistic demeanor.
• Strong service mentality and a focus on achieving all aspects of defined service standards.
• Ability to resolve colleague, client and patient issues in an effective and timely manner.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

City: Harriman State: TN