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Intern Passenger Handling Agent information

What is the difference between Intern Passenger Handling Agent vs Passenger Handling Agent?

AspectIntern Passenger Handling AgentPassenger Handling Agent
CredentialsEnrolled in relevant educational program, no certification requiredHigh school diploma or equivalent, certifications may be preferred
Work EnvironmentTraining setting, supervised tasks at airportFull-time airport operations, customer service roles
Employer & IndustryAirlines, airports, internship programsAirlines, airports, ground handling companies

Intern Passenger Handling Agents are typically students gaining experience, focusing on learning airport operations. Passenger Handling Agents are full-time staff responsible for passenger services, check-in, and baggage handling. The internship provides foundational exposure, while the full role involves operational responsibilities.

What do you need to be an intern passenger handling agent?

To become an intern passenger handling agent, candidates typically need a high school diploma or equivalent, good communication skills, and the ability to work in a fast-paced environment. Some positions may require basic computer skills and customer service experience. Training is usually provided on the job to familiarize interns with airport procedures and safety protocols.

What is the role of an Intern Passenger Handling Agent?

An Intern Passenger Handling Agent assists with passenger check-in, boarding procedures, and customer service at airports. They support airline operations by handling ticketing, baggage processing, and providing information to travelers, often under supervision and with basic training in airport procedures and safety protocols.

What qualifications do I need to be an intern passenger handling agent?

To become an intern passenger handling agent, candidates typically need a high school diploma or equivalent. Strong communication skills, customer service experience, and the ability to work in a fast-paced environment are important; some positions may require basic computer skills or knowledge of airline operations. Specific qualifications can vary by employer, but a positive attitude and willingness to learn are essential.
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Intern Passenger Handling Agent jobs near you
Infographic showing various Intern Passenger Handling Agent job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, 2% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

GRR Passenger Service Agent Part Time

Swissport International AG

Grand Rapids, MI • On-site

$17/hr

Part-time

Re-posted 4 days ago

Swissport International AG rating

5.8

Company rating: 5.8 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

50th of 67 rated aviation services

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.
Job summary
Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.
The expected pay rate is $17.00/hour.
Your activities
  • Inspect and verify passenger documentation
  • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
  • Manage passenger baggage processing including handling and fee calculation if applicable
  • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
  • Direct passengers through Customs, Immigration, and Quarantine, as required
  • Make public address announcements as required
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
  • Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
  • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
  • Produce all required, work-related documentation
  • Other duties as assigned

Your profile
  • High School diploma or GED equivalent
  • Passionate about customer service and must have relevant work experience
  • Excellent communication skills (written and verbal) in country specific language
  • Additional languages desirable
  • Commitment to continuous improvement
  • Self motivated and able to work independently
  • Attentive to detail and numerate
  • Ability to follow processes and procedures and apply flexible approach when required
  • Must be able to type and learn airline specific computer reservation/ ticketing software
  • Willingness to work in inclement weather

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at https://careers.swissport.com to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!

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