Airline Ticketing Remote Jobs (NOW HIRING)

Job Description
ATTENTION U.S. MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles.
*****The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.*****
If you are US military affiliated and have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
Must have:
One year Corporate or leisure travel industry experience.
1 years native GDS experience including airline ticketing. Amadeus, Sabre, Worldspan, Apollo and Galileo preferred.
At this time, the employer can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.
Your Responsibilities
Use positive telephone service techniques; act on special Customer requests and maintain excellent Customer relations.
Act as trusted advisor and consultant to a single or multiple corporate accounts.
Act as the point of sale on all Domestic and International travel requirements, arranging both routine and complex travel for air, rail, car, and hotel accommodation, utilizing (GDS)
Fulfill requests for multi-faceted travelers while adhering to applicable requirements and process and procedures.
Provide consultative advice, solutions, and recommendations. Additionally, pro-actively selling additional service for our travelers (e.g., hotel and car), whilst ensuring adherence to the Customers agreed travel policy and requirements and adhering to quality assurance standards.
Complying with all legal standard requirements, which include mandatory training, compliance, and sanctions.
Deliver expectations on individual/shared team goals and support all business Key Performance Indicators.
Follow internal compliance and regulatory requirements for all Customers and locations supported.
Manage the end-to-end booking process through the ticketing and order fulfilment, either over the telephone, via messaging or via email or back-office systems and servicing platforms.
Operate in a telephony servicing environment where you are accountable to key performance indicators of success, such as Customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics), and driving key partnerships and sale of preferred air and hotel partners
Operate in multi-channel (phone and email) servicing environments where you are accountable to key performance indicators of success, such as Customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics
Act as trusted advisor and consultant to a single or multiple corporate accounts.
Act as the point of sale on all Domestic and International travel requirements, arranging both routine and complex travel for air, rail, car, and hotel accommodation, utilizing (GDS)
Fulfill requests for multi-faceted travelers while adhering to applicable requirements and process and procedures.
Provide consultative advice, solutions, and recommendations. Additionally, pro-actively selling additional service for our travelers (e.g., hotel and car), whilst ensuring adherence to the Customers agreed travel policy and requirements and adhering to quality assurance standards.
Complying with all legal standard requirements, which include mandatory training, compliance, and sanctions.
Deliver expectations on individual/shared team goals and support all business Key Performance Indicators.
Follow internal compliance and regulatory requirements for all Customers and locations supported.
Manage the end-to-end booking process through the ticketing and order fulfillment, either over the telephone, via messaging or via email or back-office systems and servicing platforms.
Operate in a telephony servicing environment where you are accountable to key performance indicators of success, such as Customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics), and driving key partnerships and sale of preferred air and hotel partners.
Operate in multi-channel (phone, email and chat) servicing environments where you are accountable to key performance indicators of success, such as Customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics)
#LI-Remote
Certificates/Security Clearances/Other
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
Teleperformance and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!
Additional Qualifications/Responsibilities
Qualifications
Language/Communication

• Excellent written and oral communications skills - role will require inbound, outbound (callbacks), and email/

• Excellent telephone skills, including a professional demeanor portrayed to Customers demonstrated through ability to ask probing questions, ability to communicate with a sense of urgency.

• Fluency and comprehension in the language requirements for the specific point of sale (spoken and written), as verified by an GBT-approved formal test.

• Accent neutral verbal/written communication skills as verified by an GBT-approved formal test if applicable.

• Strong listening skills: active listening; able to appreciate the context of the business traveler's experience.

• Written skills: excellent grammar; attention to detail demonstrated through follow-up to ensure resolution for Customer.

• Minimum 1-year experience demonstrated the use of these communications skills in prior experience.

Soft Skills:

• Travel savvy: passion for travel / experience with travel.

• Solutions mindset: passion to find the right solution for the Customer (e.g., consultative skills), while also closing the sale and potentially up selling the Customer.

• Anticipate Customer needs - displays a number of skills as applicable e.g., empathy, and proactive recommendations.

Performance and Ownership

• Polished delivery: ability to communicate in a structured and effective manner.

• Excellent time management: ability to multi-task to solve issue for Customer, while managing time.

• Quick learner: ability to ramp up quickly and act on feedback constructively.

• De-escalate Customer situations, manage Customer expectations and follow-up on Customer commitments.

• Passion for service, one call resolution, and tailoring the solution for the caller.

Technical Skills:

• Fast accurate typing skills.

• Fast computer navigation skills (e.g., Web applications, shared folders, operating system Windows).

• Knowledge of Internet Explorer and other browsers (ability to search for address locations while speaking to Customers).

• Navigate through multiple web applications and windows at one time utilizing dual screens.

• General database searching skills and handling.

• High speed data entry speed and accuracy.

• Basic math skills (adding, subtracting and basic calculations).

• Geography skills (countries around the world).

• International airline faring skills (or an aptitude to learn if not GDS Expert profile).

• Test for keyboard proficiency skills.

• ISP skills: sign-up, install, connection, messaging (chat, e-mail), navigation, online support, etc.

• Proficiency in a multi-system environment.

Experience, Education, and Certification:

• High school degree or equivalent (required).

• College or some college degree (preferred).

• One years of Customer sales and service experience (preferred).

• One year's Corporate or leisure travel industry experience (required).

• 1 years native GDS experience including airline ticketing. Preferred industry recognized GDS Platforms including Amadeus, Sabre, Worldspan, Apollo and Galileo (preferred).

Soft Skills

• Process Excellence

• Collaboration

• Communication

• Emotional Intelligence

• Open-Mindedness

• Critical Thinking

• Solution Orientation

• Entrepreneurship

• AI Proficiency

• Data Literacy