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Airline Ticketing Remote information

What is an airline ticketing remote agent?

An Airline Ticketing Remote job involves working from a remote location to assist customers with booking, changing, or canceling airline tickets. These professionals handle inquiries, process payments, provide flight information, and resolve ticketing issues, often via phone, email, or online chat. Remote airline ticketing agents must be familiar with airline reservation systems and have strong customer service skills. The role may also involve upselling travel products, ensuring compliance with airline policies, and troubleshooting booking problems. This position allows for flexibility in work location and often offers shifts to accommodate different time zones.

What are the key skills and qualifications needed to thrive as an airline ticketing remote agent?

To thrive as an Airline Ticketing Remote Agent, you generally need strong customer service abilities, attention to detail, and familiarity with airline reservation processes, often supported by a high school diploma or relevant experience. Proficiency in Global Distribution Systems (GDS) like Amadeus, Sabre, or Galileo, as well as basic computer skills, is typically required. Excellent communication, problem-solving, and multitasking abilities help you stand out in this role. These skills ensure accurate bookings, efficient issue resolution, and positive customer experiences in a fast-paced remote environment.

What are some common challenges faced by remote airline ticketing agents, and how can they be managed?

Remote airline ticketing agents often face challenges such as handling high call volumes, quickly resolving complex travel issues, and maintaining up-to-date knowledge of airline policies and fare rules. To manage these, it’s important to develop strong communication skills, stay organized, and leverage digital tools provided by the employer. Regular training and active participation in team meetings can also help remote agents stay connected and informed, ensuring they deliver efficient customer service.

What is the difference between Airline Ticketing Remote vs Airline Customer Service Representative?

AspectAirline Ticketing RemoteAirline Customer Service Representative
CredentialsHigh school diploma, travel or airline certifications optionalHigh school diploma, customer service training often preferred
Work EnvironmentRemote, home-basedOn-site or remote, depending on airline
Industry UsagePrimarily in travel agencies, airline offices, remote rolesAirlines, travel agencies, customer support centers

Airline Ticketing Remote roles focus on booking and ticketing tasks, often performed remotely, while Airline Customer Service Representatives handle broader customer inquiries, both in-person and remotely. Both roles require customer service skills, but Ticketing Remote positions emphasize booking systems and airline policies.

More about Airline Ticketing Remote jobs

What cities are hiring for Airline Ticketing Remote jobs?

Cities with the most Airline Ticketing Remote job openings:

What are the most commonly searched types of Airline Ticketing jobs?

The most popular types of Airline Ticketing jobs are:

What states have the most Airline Ticketing Remote jobs?

States with the most job openings for Airline Ticketing Remote jobs include:

Infographic showing various Airline Ticketing Remote job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 77% Full Time, 16% Part Time, 1% Temporary, and 5% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution.

FCM - VIP Corporate Travel Consultant (Morning Shift) - Remote, USA

Flight Centre Travel Group (usa) Inc

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago


Job description

FCM - VIP Corporate Travel Consultant (Morning Shift) - Remote, USA

Apply now Refer a friend Job no: 532185
Brand: FCM
Work type: Full time
Location: Virtual - USA
Categories: Sales and Customer Service

VIP Corporate Travel Consultant (Morning Shift)

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

Ranked as one of the world's top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

To learn more about FCM please click HERE
 

About the Opportunity

Our VIP Corporate Travel Consultants will need to provide a high level of consultation and accuracy during all aspects of the travel experience, including pre-booking consultation, and the reservation process from beginning to end. Candidate must have in-depth travel industry knowledge, exceptional problem-solving skills, while maintaining the highest degree of professionalism and courtesy. 

This role will have you arranging domestic and complex international travel for busy executives including air, car hotel and ground transportation. Before you begin your role, you will spend four weeks training (paid). This program will boost your knowledge, train you on contract airfares and sharpen your Sabre skills.Our corporate travel agents handle the air, car, rail and ground transportation bookings as well as the ticketing, changes and the exchange and queue management. You will also need to offer exceptional customer service to satisfy our business traveler's needs.

The schedule for this role will include a 40-hour work week with five 8-hour shifts from 6:00 AM to 3:00 PM ET, Monday - Friday.

Key Responsibilities

  • Deliver exceptional, personalized service to C-Suite travelers and their administrative staff, establishing strong rapport and ensuring all interactions are handled with professionalism.
  • Provide consultative support throughout the booking process, creating unique travel itineraries that meet the specific needs and expectations of high-level executives.
  • Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel
  • Build rapport and develop a relationship with business travelers to ensure their business travel needs are in the hands of a trusted team of Corporate Travel professionals
  • Ensure accurate and timely completion of reservations while meeting travelers' needs
  • Executing all responsibilities within company guidelines for customer service, documentation of PNRS (Passenger Name Records) and profiles, ticketing, invoicing, and maintaining accuracy throughout
  • Staying fully informed about airline rules, regulations, tariffs, and fare requirements and applying this knowledge accurately to all travel arrangements
  • Deliver consultative support and exceptional customer service throughout the booking process
  • Keeping clients informed about all necessary travel documents and health requirements for their destinations
  • Proficiently handling ticketing, Phase IVs, and exchanges/changes involving complex international fares
  • Expertly managing rerouting and exchange processes, ensuring minimal disruption to travel plans
  • Other duties and tasks as assigned
  • Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

  • 3+ years of recent experience as a VIP or Executive Travel Agent
  • 5+ years of high-end customer service experience within the travel industry
  • In-depth familiarity with current Sabre GDS (Global Distribution System) for fare calculations, itinerary management, and ticket issuance.
  • Previous exposure to quality control processes to ensure the accuracy and compliance of travel bookings.
  • Proficiency in ticketing procedures and scripting, along with the ability to handle complex itinerary changes and exchanges for both international and domestic travel.
  • Proven ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records (PNRs) to meet client requirements.
  • A polished and professional demeanor when interacting with clients and colleagues.
  • Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality in each interaction.
  • The capacity to make quick and effective decisions to resolve travel-related issues promptly.
  • Excellent communication skills to keep clients informed and reassured throughout the travel process.
  • A deep commitment to delivering exceptional customer service with a focus on client satisfaction.
  • Comfortable and proficient in using travel booking systems and various communication tools.
  • Strong technical aptitude with the ability to troubleshoot and adapt to new technologies
  • Self-motivated with the ability to work independently and manage tasks successfully
  • Reliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data.

Work Perks! - What's in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm.

  • Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
  • Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
  • Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
  • Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service.
  • Personal connections: We are a big business founded on personal relationships.
  • Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
  • A career, not a job: We offer genuine opportunities for people to grow and evolve
  • We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
  • Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

  • Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 9 recognized holidays annually.
  • Travel perks/discounts
  • Health & Wellness Programs and Employee Financial Wellness Services
  • National/International Award Nights and Conferences
  • Health benefits including, medical, dental, vision, gender affirming care, and fertility care
  • Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
  • Flexible Spending Accounts
  • Employee Assistance Program
  • 401k program with partial match
  • Tuition Reimbursement Program
  • Employee Share Plan - Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
  • Global career opportunities in a network of brands and businesses

*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.


Location - Remote, USA

If this sounds like the opportunity you have been waiting for then APPLY NOW.

For this position, we anticipate offering an hourly pay rate of $31.25 plus commission/incentive earnings based on achievable targets. The hourly rate is dependent on relevant factors, including experience, geographic location, and job requirements. On target earnings average range between $65,000 - $81,000. The annual salary range listed represents the total compensation package, excluding benefits.

For this position, you may earn between 2-29% in marginal commission rates based on qualified sales achieved during each month.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Center Travel Group USA's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com

GBTA WINiT Top 50 Award Recipients (2018-2025)
CHHR: 5-Star DE&I Employer (2023, 2024, 2026)
Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023-2025)
Newsweek: America's Greatest Workplaces for Diversity (2024)
Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
OutThere Awards: Inclusive Travel Finalist (2025)
Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)
2026 Disability Index: World's Top Disability Inclusive Business

#LI-SC1#FCM#LI-Remote

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