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Intern Passenger Handling Agent information

What is the difference between Intern Passenger Handling Agent vs Passenger Handling Agent?

AspectIntern Passenger Handling AgentPassenger Handling Agent
CredentialsEnrolled in relevant educational program, no certification requiredHigh school diploma or equivalent, certifications may be preferred
Work EnvironmentTraining setting, supervised tasks at airportFull-time airport operations, customer service roles
Employer & IndustryAirlines, airports, internship programsAirlines, airports, ground handling companies

Intern Passenger Handling Agents are typically students gaining experience, focusing on learning airport operations. Passenger Handling Agents are full-time staff responsible for passenger services, check-in, and baggage handling. The internship provides foundational exposure, while the full role involves operational responsibilities.

What do you need to be an intern passenger handling agent?

To become an intern passenger handling agent, candidates typically need a high school diploma or equivalent, good communication skills, and the ability to work in a fast-paced environment. Some positions may require basic computer skills and customer service experience. Training is usually provided on the job to familiarize interns with airport procedures and safety protocols.

What is the role of an Intern Passenger Handling Agent?

An Intern Passenger Handling Agent assists with passenger check-in, boarding procedures, and customer service at airports. They support airline operations by handling ticketing, baggage processing, and providing information to travelers, often under supervision and with basic training in airport procedures and safety protocols.

What qualifications do I need to be an intern passenger handling agent?

To become an intern passenger handling agent, candidates typically need a high school diploma or equivalent. Strong communication skills, customer service experience, and the ability to work in a fast-paced environment are important; some positions may require basic computer skills or knowledge of airline operations. Specific qualifications can vary by employer, but a positive attitude and willingness to learn are essential.
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Intern Passenger Handling Agent jobs near you
Infographic showing various Intern Passenger Handling Agent job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, 2% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Passenger Service Agent (Lexington)

Choice Aviation Service Inc

Lexington, KY • On-site

$17/hr

Part-time

Re-posted 19 days ago

Job description

Summary 


The Passenger Service Agent provides all passenger/customer services as contracted by the airline customer, which may include reservations, ticketing, load control, baggage processing, ticket counter/gate check-in, receiving/greeting arriving/departing passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned. 

Core Competencies

  • Able to work efficiently as a part of a team as well as independently.
  • Attention to detail in all areas of work.
  • Effective communication skills with individuals at all levels of the organization

 Job Duties 

  • Greet and process passengers for outbound flights at the check-in counter and gate.
  • Actively participates in the Safety Management System (SMS) 
  • Inspect and verify passenger documentation. 
  • Checks passenger baggage and places bag tags on them at the ticket counter for appropriate destination 
  • Coordinates ticket counter activities with those on the ramp regarding baggage handling to assure that all bags are processed as designated. 
  • Oversees customer complaints regarding ticketing and baggage handling when problems arise. (i.e., lost baggage, lost/misplaced tickets, canceled flights, or delayed flights) 
  • Makes announcements regarding flight activity at gate or over airport’s general PA system. 
  • Answers passenger inquiries regarding flight schedules, fares, space availability for a particular flight  and other   questions that may arise.
  • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance. 
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival.
  • Always maintain the level of service expectations for the passenger and the airline customer. 
  • Comply with all company, local, state, federal, and carrier SOP and security requirements.
  • Participate in training to comprehend, implement, and maintain all quality objectives as stated in our Quality Management System to ensure delivery of desired levels of operational safety and security. 
  • All employees are responsible for ensuring quality control in their own activities. 
  • Cooperate fully with Inspectors to achieve quality inspection commitments. 
  • Performs other duties as requested.  

Requirements  

  • Must be 18 years of age.
  • High School diploma.
  • Enthusiastic about Customer Service
  • Must be capable of lifting/pushing/pulling up to 70 lbs. on a regular basis.
  • Ability to work nights, weekends, holidays, and varying schedules.
  • Proficient Computer Skills 
  • Must be able to stand, lift, bend for an extended period. 
  • Must successfully complete airline specific training programs and recertification
  • The ability to read, write and fluently speak and understand the English language.

 


Must be able to work weekends, weekends and holidays.