Interior Design Manager Jobs in Reno, NV (NOW HIRING)

Description

Your Future Role

Plants, people, service and leadership. This position leads Moana Nursery's Interior Plant Services business, including the maintenance, installation, enhancement, design, estimating, selling and customer service work that helps our commercial and residential customers enjoy healthy, beautiful indoor plant environments.

Your mission is to grow and manage a profitable Interior Plant Services business while making sure our customers, teammates and plants succeed. You will lead small installation and maintenance teams, develop solutions for customers, estimate and price work, generate proposals, present designs, oversee project execution, manage customer relationships and help train teammates to deliver outstanding service. This position is responsible for ensuring that Interior Plant Services work is completed safely, efficiently, profitably and with the quality our customers expect from Moana Nursery.

Ultimately, this role is about having the right plant solutions, the right service plan, the right communication and the right follow-through so our customers receive compelling indoor plant and gardening solutions - always.

Your Specific Job Responsibilities

Upholds Moana Nursery's strict safety policies and ensures the health and safety of teammates, customers and the public

Leads, trains and supports Interior Plant Services maintenance and installation teammates

Builds strong relationships with customers through listening, communication, responsiveness and follow-through

Designs indoor plant solutions that improve the customer's space, meet customer needs and fit within budget

Estimates labor, material, equipment and subcontractor costs accurately

Prices work to meet current business objectives while still winning quality projects

Generates clear proposals that explain what is included and not included in the scope of work

Presents proposals and design solutions professionally and confidently

Sells on quality, solutions, service and value - not price alone

Manages Interior Plant Services maintenance contracts, enhancements and installation projects

Schedules and coordinates work with teammates, customers, vendors and subcontractors

Oversees project execution to meet quality, schedule and cost goals

Proactively manages scope changes, change orders and customer expectations

Completes project administration tasks accurately and on time

Reviews estimated results compared to actual job performance and applies lessons learned

Supports renewal of maintenance contracts and keeps contracts current

Pursues new customers through referrals, walk-ins, calls, marketing efforts and relationship building

Participates in constructive feedback and conflict resolution with a focus on teammate and customer success

Maintains sincere enthusiasm for plants, service, the environment, our community and our team

Physical Requirements & Activity

Applicant must be able to lift 50 lbs

Applicant must be able to stand, walk, bend, kneel and work on their feet for extended periods

Applicant must be able to load, unload, move and stage plants, containers, supplies and related materials

Applicant must be comfortable working indoors and outdoors, including travel between customer sites and Moana Nursery locations

Expertise & Experience Requirements

Three or more years of hands-on interior plant, horticulture, landscape, maintenance or related green-industry experience

Valid driver's license and clean driving record required

Strong indoor plant knowledge, including plant identification, plant health, watering requirements, light requirements, pest issues, disease concerns and general plant care

Experience managing customers, service work, maintenance routes, installations or project-based work

Ability to estimate labor, material and equipment needs accurately

Ability to write and present clear proposals

Strong customer service and communication skills

Proficiency with Microsoft Office Suite, including Word, Excel and Outlook

Ability to understand job cost, gross margin, labor cost, material cost and basic financial performance

Nice To Have Skills or Experiences

Associate or B.S. degree in Horticulture, Plant Science, Botany, Biology, Business or a related field

Nursery Worker Certification or Certified Plantscape Technician

Experience selling maintenance contracts, enhancements or installation projects

Experience leading small teams or service crews

Experience with cost-based estimating and pricing

Experience with design, proposal generation or customer presentations

OSHA 10 or OSHA 30 training

Experience with Asset by Include

Your Future Work Schedule

This is a full-time, year-round position. Your schedule will generally be Monday through Friday during normal business hours, with occasional flexibility needed to support customer appointments, installations, seasonal workload, team training, emergencies, trade shows or other business needs.

Interior Plant Services is a customer-facing business, so success in this role requires proactive planning, timely communication and a willingness to adjust when customers, teammates or projects need support.

Your Future Salary & Benefits

The starting pay for this position is $60,000 per year and increases based on experience, expertise and responsibilities. Other benefits for this role include:

Paid Time Off

Paid Holidays

Health Insurance

Dental Insurance

Vision Insurance

401K with company match

Profit Sharing Incentive

Store Discount

Training & Educational Opportunities

Career Advancement

Company vehicle for business use, as assigned

Company smart phone and computer, as assigned

The Ideal Candidate

The ideal candidate loves plants, enjoys people and knows how to turn expertise into customer trust. She or he is organized, accountable, positive and comfortable moving between design, sales, estimating, customer service, team leadership and project execution - sometimes all before lunch, because plants apparently did not get the memo about simple job descriptions.

This person listens carefully, communicates clearly, follows through on commitments and understands that great service is built through details done right every day. She or he can lead a team with care and accountability, solve problems before they become bigger problems, and manage work in a way that supports safety, quality, customer loyalty and profitability.

The ideal candidate wants to help grow Interior Plant Services into a stronger and more meaningful part of Moana Nursery's Recurring Services team. She or he is looking for a career, not just a job, and wants to grow individually while helping the team succeed together.

About Moana Nursery

Moana Nursery is a vertically integrated, family-owned company specializing in growing, selling, installing and maintaining top quality, High Desert products and services that beautify and enhance our communities. Established in 1967, we are northern Nevada's premier garden center nurseries and landscape services company, supported by Oregon's best "Hardy Plant" wholesale nursery.

We are recognized both regionally and nationally as an industry leader, community member and consumer favorite. We are committed to continued education, community involvement and helping our teammates grow. If you want a career, not just a job, and want to grow as a person, we might be the right fit for you.

The Application Process

Apply online. We'll review quickly and get back to you via email or text. If it looks like you are a good fit for this position or any other open position, we'll set up an interview quickly.

Equal Opportunity Employer

Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status or the presence of non-job-related medical condition or handicap. In addition, Moana Nursery will provide reasonable accommodations for qualified individuals when appropriate.