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Intake Service Coordinator Jobs (NOW HIRING)

VOA Illinois

Intake Service Coordinator

Chicago, IL

$22.20 - $26.64/hr

Intake Service Coordinator Location: Chicago, IL 60605 Pay: $22.20 - $26.64 per hour ($46,176 - $55,411 annually) Schedule: Full Time, Non-Exempt (40 hours/week) Work Arrangement: On-site (Hybrid ...

CivicMinds, Inc

Intake support Specialist

Sudbury, MA · On-site

$18.50 - $24.75/hr

Intake Support Specialist Location: Sudbury, MA The Intake Support Specialist plays a critical ... service coordination, or technical call centers. Key Responsibilities: * Serve as the primary ...

CivicMinds, Inc.

Intake support Specialist

Sudbury, MA · On-site

$18.50 - $24.75/hr

Intake Support Specialist Location: Sudbury, MA The Intake Support Specialist plays a critical ... service coordination, or technical call centers. Key Responsibilities: * Serve as the primary ...

Talent Retriever

Service Coordinator

Brockton, MA · On-site

$60K - $73K/yr

ACS Services, Inc. - Service Coordinator Position Description As an ACS Services, Inc. (ACS ... from intake through resolution. You triage incoming requests, schedule technicians, and keep ...

BHIRED

Service Coordinator

Brooklyn, NY · On-site

$52K - $55K/yr

Service Coordinator/Intake Representative A healthcare organization is hiring for a Service Coordinator/Intake Representative for its NHTD (Nursing Home Transition and Diversion) program. In this ...

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How much do intake service coordinator jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for intake service coordinator in the United States is $21.23, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.56 per hour, depending on experience, location, and employer.

What is an intake service coordinator?

Intake Service Coordinators are professionals responsible for managing the initial process of admitting clients or patients into a service or care program. They assess clients' needs, gather relevant information, and ensure that individuals are directed to the appropriate services or resources. Their work often involves coordinating with other staff, maintaining accurate records, and providing support to clients during the intake process. This role is commonly found in healthcare, social services, and mental health organizations.

What are the key skills and qualifications needed to thrive as an intake service coordinator?

To thrive as an Intake Service Coordinator, you need strong organizational skills, attention to detail, and a background in social services or healthcare, often supported by a relevant degree or experience. Familiarity with case management software, electronic records systems, and intake documentation processes is typically required. Excellent communication, empathy, and problem-solving abilities help build rapport with clients and efficiently assess their needs. These skills ensure accurate client intake, timely referrals, and effective support for individuals seeking services.

What are some common challenges intake service coordinators face when managing high caseloads, and how are these typically addressed?

Intake Service Coordinators often manage a high volume of client referrals and cases, which can be challenging when prioritizing urgent needs and ensuring timely follow-up. Effective time management, strong organizational skills, and clear communication with both clients and interdisciplinary teams are crucial for staying on top of responsibilities. Many organizations address these challenges by providing robust training, utilizing case management software, and fostering a supportive team environment where coordinators can collaborate and seek assistance when needed.

What is the difference between Intake Service Coordinator vs Case Manager?

AspectIntake Service CoordinatorCase Manager
Required CredentialsHigh school diploma or equivalent; some roles may require certification in healthcare or social servicesHigh school diploma or equivalent; often requires certification or licensure in social work or healthcare
Work EnvironmentHealthcare facilities, social service agencies, community organizationsHealthcare settings, social service agencies, community programs
Employer & Industry UsageUsed primarily during initial client contact to gather information and schedule servicesInvolved in ongoing client support, care planning, and service coordination

The main difference is that Intake Service Coordinators focus on initial client intake and data collection, while Case Managers provide ongoing support and coordinate services throughout the client's care journey. Both roles require strong communication skills and familiarity with healthcare or social service systems.

How much does an intake service coordinator make?

In North Carolina, an intake service coordinator typically earns between $35,000 and $50,000 annually, depending on experience, certifications, and the specific organization. Salaries may also vary based on the work environment and required skills such as communication and administrative proficiency.

Is an intake service coordinator job stressful?

An intake service coordinator job can be stressful due to the need to manage multiple client cases, prioritize tasks, and handle sensitive information efficiently. The role often requires strong organizational skills, communication abilities, and the capacity to work under time constraints, which can contribute to workplace stress.

What cities are hiring for Intake Service Coordinator jobs?

Cities with the most Intake Service Coordinator job openings:

What states have the most Intake Service Coordinator jobs?

States with the most job openings for Intake Service Coordinator jobs include:

What are popular job titles related to Intake Service Coordinator jobs?

For Intake Service Coordinator jobs, the most frequently searched job titles are:

Intake Service Coordinator jobs near you

Intake Service Coordinator

Chicago, IL

VOA Illinois
See more jobs at VOA Illinoisexternal

$22.20 - $26.64/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Intake Service Coordinator
Location: Chicago, IL 60605
Pay: $22.20 - $26.64 per hour ($46,176 - $55,411 annually)
Schedule: Full Time, Non-Exempt (40 hours/week)
Work Arrangement: On-site (Hybrid eligible after 90 Days)
About Us: Volunteers of America Illinois is a national, faith-based nonprofit founded over 125 years ago. VOA Illinois delivers strength-based, trauma-informed, and culturally sensitive programs across the state. We are a certified Great Place to Work and proudly promote from within — over 50% of our workforce has advanced into new roles within the organization. We continue to innovate and evolve based on the needs of the communities we serve. Check out our careers page to find more opportunities at Careers - VOA Illinois.
Program Overview: Intake Service amp; Coordination serves as the primary point of entry into VOA Illinois Client Services and provides short-term transition support for newly enrolled participants in the Supportive Services for Veteran Families (SSVF) program. This position ensures that clients receive timely access to appropriate programs through comprehensive eligibility screening, coordinated enrollment, program orientation, and structured engagement during the critical first ninety (90) days of participation. Clients are connected to the services and resources necessary to support successful program engagement.
We provide:
A centralized point of access to help clients understand and navigate available VOA Illinois programs and services.
  • Individualized guidance to help clients identify services that align with their needs and circumstances.
  • Support throughout the intake and enrollment process to promote timely and coordinated access to services.
  • Connections across VOA Illinois programs to help clients access additional services and supports when appropriate.
  • Short-term transition support for newly enrolled SSVF participants during their initial 90 days of participation.
  • Coordination with program staff to promote continuity of care and a smooth transition into ongoing services.
  • Assistance navigating available services and understanding next steps throughout the process.
Our goal is to provide clients with a clear and coordinated pathway into VOA Illinois services, reduce barriers to access, and ensure they are successfully connected and transitioned to the programs and supports that best meet their needs.
Position Summary: The Intake Service Coordinator serves as the primary resource for client access, program eligibility, intake, enrollment, and service navigation. Working collaboratively with internal programs and community partners, the position facilitates timely access to services, coordinates seamless transitions into ongoing case management, and promotes continuity of care by connecting clients to appropriate internal and external resources.
What You’ll Do:
  • Serve as the primary point of contact for clients seeking services through VOA Illinois and provide information regarding available programs, eligibility requirements, participant expectations, and next steps.
  • Conduct eligibility screenings and intake assessments and determine program eligibility in accordance with agency policies, funder requirements, and applicable regulations.
  • Complete enrollment documentation and collect, review, and verify required supporting documentation, releases, and eligibility information within established timeframes.
  • Connect clients to appropriate programs and services based on eligibility and identified needs.
  • Manage assigned SSVF Rapid Rehousing and designated Homeless Prevention participants during the initial ninety (90) days of enrollment, including required assessments, service planning, documentation, service coordination, and transition to the permanent SSVF team.
  • Utilize trauma-informed care, active listening, and conflict de-escalation strategies when supporting clients
  • Complete accurate and timely documentation in EchoVantage, HMIS, and other required databases
  • Collaborate with VOA Illinois staff, vendors, and community partners to ensure coordinated service delivery
  • Manage assigned caseloads with strong organization, time management, and responsible stewardship of agency resources
  • Exhibit cultural competence while serving clients of diverse backgrounds and commit to expanding knowledge and understanding of different communities and people groups
Work Environment amp; Schedule:
  • Full-time, in-office position averaging 40 hours per week
  • Eligible for at least one remote workday per week after Initial Training Period
  • Community-based travel required
  • Valid driver’s license required
  • Ability to lift up to 50 lbs.
  • Physical demands include sedentary work, computer use, and frequent communication with clients, colleagues, and partners involved in client support.
  • Must be able to travel within the community, transport clients when necessary, and assist clients in and out of vehicles
Other Duties: As assigned by the supervisor.
Qualifications
Required:
Must meet minimum requirements as a Mental Health Professional (MHP) in the State of Illinois: • a bachelor's degree;
  • OR a practical nurse license under the Nurse Practice Act [225 ILCS 65];
  • OR a certificate of psychiatric rehabilitation from a DHS-approved program plus a high school diploma plus 2 years of experience in providing mental health services;
  • OR a recovery support specialist certified and in good standing with the Illinois Alcohol and Other Drug Abuse Professional Certification Association, Inc., plus one year experience in providing mental health services;
  • OR an occupational therapy assistant licensed under the Illinois Occupational Therapy Practice Act [225 ILCS 75] with at least one year of experience in a mental health setting;
  • OR a minimum of 5 years of supervised experience in mental health or human services. (A supervised internship in a mental health setting counts toward the experience in providing mental health services).
  • Experience in counseling, crisis intervention, substance abuse/mental health issues, and familiarity with community resources is essential.
  • Must possess a valid State of Illinois driver’s license.
  • Requires a person with flexibility to work day and evening hours, including weekends and holidays as needed. May at times work in harsh weather conditions in the performance of his or her duties.
Preferred:
  • Familiarity with local social service resources
  • Experience in advocacy, intake, or care coordination
  • Experience supporting veterans and military-connected individuals
Compensation amp; Benefits
We offer a competitive benefits package including:
  • Medical Dental, Vision
  • 403(b) with employer match
  • Generous Paid-Time Off
  • On-Demand Pay: Early wage access through Payactiv
  • Public Service Loan Forgiveness (PSLF) eligible employer
  • Life Insurance
  • Flexible Spending Account (FSA) / Health Savings Account (HSA)
  • Employee Assistance Program (EAP)
  • Referral program
VOA Illinois provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status or any other characteristic protected by state, federal or local law.
Reasonable accommodations will be considered to qualified applicants and employees with disabilities upon request.

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