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Intake Service Coordinator Jobs in Indiana (NOW HIRING)

Brightli

Intake Coordinator

Indianapolis, IN · On-site

$17.25 - $23.50/hr

Intake Coordinator Location: Greenwood, IN Department ... Intake & Access Services Employment Type: Full-Time Shift: Monday - Friday, 8:00 A.M. - 5:00 P.M ...

Brightli

Intake Coordinator

Indianapolis, IN · On-site

$17.25 - $23.50/hr

Outpatient Services Employment Type: Full-time Job Summary: Join our dedicated team as an Intake Coordinator, where you will play a crucial role in managing the client/patient intake process to ...

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Intake Service Coordinator information

What is an intake service coordinator?

Intake Service Coordinators are professionals responsible for managing the initial process of admitting clients or patients into a service or care program. They assess clients' needs, gather relevant information, and ensure that individuals are directed to the appropriate services or resources. Their work often involves coordinating with other staff, maintaining accurate records, and providing support to clients during the intake process. This role is commonly found in healthcare, social services, and mental health organizations.

What are the key skills and qualifications needed to thrive as an intake service coordinator?

To thrive as an Intake Service Coordinator, you need strong organizational skills, attention to detail, and a background in social services or healthcare, often supported by a relevant degree or experience. Familiarity with case management software, electronic records systems, and intake documentation processes is typically required. Excellent communication, empathy, and problem-solving abilities help build rapport with clients and efficiently assess their needs. These skills ensure accurate client intake, timely referrals, and effective support for individuals seeking services.

What are some common challenges intake service coordinators face when managing high caseloads, and how are these typically addressed?

Intake Service Coordinators often manage a high volume of client referrals and cases, which can be challenging when prioritizing urgent needs and ensuring timely follow-up. Effective time management, strong organizational skills, and clear communication with both clients and interdisciplinary teams are crucial for staying on top of responsibilities. Many organizations address these challenges by providing robust training, utilizing case management software, and fostering a supportive team environment where coordinators can collaborate and seek assistance when needed.

What is the difference between Intake Service Coordinator vs Case Manager?

AspectIntake Service CoordinatorCase Manager
Required CredentialsHigh school diploma or equivalent; some roles may require certification in healthcare or social servicesHigh school diploma or equivalent; often requires certification or licensure in social work or healthcare
Work EnvironmentHealthcare facilities, social service agencies, community organizationsHealthcare settings, social service agencies, community programs
Employer & Industry UsageUsed primarily during initial client contact to gather information and schedule servicesInvolved in ongoing client support, care planning, and service coordination

The main difference is that Intake Service Coordinators focus on initial client intake and data collection, while Case Managers provide ongoing support and coordinate services throughout the client's care journey. Both roles require strong communication skills and familiarity with healthcare or social service systems.

How much does an intake service coordinator make?

In North Carolina, an intake service coordinator typically earns between $35,000 and $50,000 annually, depending on experience, certifications, and the specific organization. Salaries may also vary based on the work environment and required skills such as communication and administrative proficiency.

Is an intake service coordinator job stressful?

An intake service coordinator job can be stressful due to the need to manage multiple client cases, prioritize tasks, and handle sensitive information efficiently. The role often requires strong organizational skills, communication abilities, and the capacity to work under time constraints, which can contribute to workplace stress.

What cities in Indiana are hiring for Intake Service Coordinator jobs?

Cities in Indiana with the most Intake Service Coordinator job openings:

Intake Service Coordinator jobs near you

First Steps Service Coordinator

New Albany, IN • Hybrid

Blue River Services, Inc.
201 - 500 employees
Learn more about Blue River Services, Inc.external

$22.60/hr

Full-time

Re-posted 18 days ago

Job description

Description

JOB TITLE: First Steps Service Coordinator

DEPARTMENT: First Steps Early Intervention

SUPERVISOR'S TITLE: First Steps Manager

POSITIONS SUPERVISED: None

JOB STATUS: Full-time; Non-Exempt

SCHEDULE: Monday-Friday (8am-4:30pm); Flexible for evenings as needed.

 
 

Summary:

Provide service coordination for infants and toddlers eligible for First Steps Early Intervention services and their families. Responsible for coordinating evaluations, developing Individualized Family Service Plans (IFSPs), ensuring compliance with state and federal regulations, maintaining accurate documentation, and supporting families through access to services and community resources.

 
 

Key Responsibilities:

Respond to all referrals within 2 business days and initiate intake procedures

Complete data entry and maintain electronic records in EI Hub (Indiana's case management system)

Conduct intake, obtain informed consent, and explain procedural safeguards and family rights

Collect required financial and insurance documentation for Cost Participation

Coordinate and ensure completion of evaluations and eligibility determination within 45 days of referral

Facilitate development, review, and implementation of IFSPs in collaboration with families and providers

Coordinate IFSP meetings, annual reviews, and transition conferences

Monitor and coordinate service delivery across providers and funding sources (including Medicaid and CSHCS)

Assist families in accessing appropriate agencies and community-based resources

Maintain detailed and timely documentation, including monthly clinical logs and reports

Support families in transition planning to preschool or other services prior to age three

Obtain necessary medical documentation from healthcare providers

Provide services in home and community settings based on family needs

Maintain cooperative relationships with families, agencies, and community partners

Submit monthly reports and required documentation by established deadlines

 
 

Qualifications & Skills:

Knowledge of First Steps eligibility criteria, due process, and procedural safeguards

Understanding of IFSP development, early intervention regulations, and transition requirements

Knowledge of community resources and support services

Strong organizational, documentation, and data entry skills

Proficiency in word processing, databases, spreadsheets, and tablet/iPad use

Effective written and verbal communication skills

Ability to work independently and as part of a multidisciplinary team

Strong interpersonal skills when working with families and providers

 
 

Physical & Work Requirements:

Ability to travel frequently within assigned service areas

Ability to attend home visits and community-based meetings, including occasional evenings

Ability to use standard office equipment and mobile technology

Valid driver's license, reliable transportation, and proof of insurance required

 
 

Certifications & Training Requirements:

Successful completion of Service Coordination training

Obtain Service Coordinator credential within one year of hire

Maintain ongoing training and credential requirements

 
 

Additional Information: 

If you have any questions regarding this position, please contact Abigail Mann at amann@brsinc.org

 
 

  Blue River Services, Inc. is an Equal Opportunity Employer/Drug-Free Workplace 

Job Requirements

JOB TITLE: First Steps Service Coordinator

DEPARTMENT: First Steps Early Intervention

SUPERVISOR'S TITLE: First Steps Manager

POSITIONS SUPERVISED: None

JOB STATUS: Full-time; Non-Exempt

SCHEDULE: Monday-Friday (8am-4:30pm); Flexible for evenings as needed.

 
 

Summary:

Provide service coordination for infants and toddlers eligible for First Steps Early Intervention services and their families. Responsible for coordinating evaluations, developing Individualized Family Service Plans (IFSPs), ensuring compliance with state and federal regulations, maintaining accurate documentation, and supporting families through access to services and community resources.

 
 

Key Responsibilities:

Respond to all referrals within 2 business days and initiate intake procedures

Complete data entry and maintain electronic records in EI Hub (Indiana's case management system)

Conduct intake, obtain informed consent, and explain procedural safeguards and family rights

Collect required financial and insurance documentation for Cost Participation

Coordinate and ensure completion of evaluations and eligibility determination within 45 days of referral

Facilitate development, review, and implementation of IFSPs in collaboration with families and providers

Coordinate IFSP meetings, annual reviews, and transition conferences

Monitor and coordinate service delivery across providers and funding sources (including Medicaid and CSHCS)

Assist families in accessing appropriate agencies and community-based resources

Maintain detailed and timely documentation, including monthly clinical logs and reports

Support families in transition planning to preschool or other services prior to age three

Obtain necessary medical documentation from healthcare providers

Provide services in home and community settings based on family needs

Maintain cooperative relationships with families, agencies, and community partners

Submit monthly reports and required documentation by established deadlines

 
 

Qualifications & Skills:

Knowledge of First Steps eligibility criteria, due process, and procedural safeguards

Understanding of IFSP development, early intervention regulations, and transition requirements

Knowledge of community resources and support services

Strong organizational, documentation, and data entry skills

Proficiency in word processing, databases, spreadsheets, and tablet/iPad use

Effective written and verbal communication skills

Ability to work independently and as part of a multidisciplinary team

Strong interpersonal skills when working with families and providers

 
 

Physical & Work Requirements:

Ability to travel frequently within assigned service areas

Ability to attend home visits and community-based meetings, including occasional evenings

Ability to use standard office equipment and mobile technology

Valid driver's license, reliable transportation, and proof of insurance required

 
 

Certifications & Training Requirements:

Successful completion of Service Coordination training

Obtain Service Coordinator credential within one year of hire

Maintain ongoing training and credential requirements

 
 

Additional Information: 

If you have any questions regarding this position, please contact Abigail Mann at amann@brsinc.org

 
 

  Blue River Services, Inc. is an Equal Opportunity Employer/Drug-Free Workplace 


Requirements

Education & Experience Requirements:

Bachelor's degree requiredCYS preschool


Minimum of one year experience working with children and families


Apply