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Intake Representative Jobs in Houston, TX (NOW HIRING)

Womens Home Inc

Outpatient Intake Coordinator

Houston, TX · On-site

$17.25 - $23.50/hr

Work closely with the Residential Intake Coordinator and Client Access Representative to support coordinated screening, referrals, admissions, and warm handoffs. Provide backup coverage for ...

Womens Home Inc

Outpatient Intake Coordinator

Houston, TX · On-site

$17.25 - $23.50/hr

Work closely with the Residential Intake Coordinator and Client Access Representative to support coordinated screening, referrals, admissions, and warm handoffs. Provide backup coverage for ...

Womens Home Inc

Outpatient Intake Coordinator

Houston, TX · On-site

$17.25 - $23.50/hr

Work closely with the Residential Intake Coordinator and Client Access Representative to support coordinated screening, referrals, admissions, and warm handoffs. Provide backup coverage for ...

Amaro Law Firm

Intake Onboarding Specialist

Houston, TX · On-site

$17 - $22.75/hr

Draft and send Letters of Representation to all relevant carriers. * Assist in obtaining the Police Report; log the expense, upload it to the client's file, and notify the Intake Specialist for ...

Amaro Law Firm

Intake Onboarding Specialist

Houston, TX · On-site

$17 - $22.75/hr

Draft and send Letters of Representation to all relevant carriers. * Assist in obtaining the Police Report; log the expense, upload it to the client's file, and notify the Intake Specialist for ...

Womens Home Inc

Outpatient Intake Coordinator

Houston, TX · On-site

$17.25 - $23.50/hr

Work closely with the Residential Intake Coordinator and Client Access Representative to support coordinated screening, referrals, admissions, and warm handoffs. Provide backup coverage for ...

Lisinski Law Firm

Vice President of Intake

Houston, TX · On-site

$150 - $210/hr

Ensure Intake consultations meet legal, ethical, and quality standards by maintaining accurate case qualification, clear representation of services and pricing, strong client expectation‑setting ...

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All JobsIntake Representative JobsIntake Representative Jobs in Houston, TX

Intake Representative information

See Houston, TX salary details

$28.1K

$40.2K

$75.6K

How much do intake representative jobs pay per year?

As of Aug 30, 2026, the average yearly pay for intake representative in Houston, TX is $40,186.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,900.00 and $38,900.00 per year, depending on experience, location, and employer.

What is an intake representative?

Intake Representatives are professionals who serve as the first point of contact for clients or patients seeking services from an organization, such as a healthcare facility, law firm, or social service agency. They are responsible for gathering initial information, assessing client needs, and ensuring that all necessary documentation is completed accurately. Intake Representatives play a crucial role in streamlining the onboarding process, helping clients navigate available services, and directing them to the appropriate departments or specialists. Their work requires strong communication, organizational, and customer service skills.

What skills and qualifications are needed to be an intake representative?

To thrive as an Intake Representative, you need strong organizational skills, attention to detail, and a background in customer service, often supported by a high school diploma or equivalent. Familiarity with case management software, electronic records systems, and basic office applications is typically required. Excellent interpersonal communication, active listening, and problem-solving skills help you effectively gather information and assist clients. These abilities ensure accurate data collection, efficient intake processes, and a positive experience for clients seeking services.

What challenges do intake representatives face and how can they manage their workload?

Intake Representatives often encounter periods of high call or inquiry volume, which can be challenging when trying to maintain accuracy and provide excellent customer service. Effective time management, prioritizing urgent cases, and utilizing available technology or workflow tools are helpful strategies. Additionally, clear communication with team members and supervisors can ensure that complex cases receive appropriate attention. Building resilience and maintaining a calm demeanor are also important for managing stress in a fast-paced environment.

What is the difference between Intake Representative vs Customer Service Representative?

AspectIntake RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may require certification in healthcare or insuranceHigh school diploma; customer service experience often preferred
Work EnvironmentHealthcare facilities, insurance companies, or social servicesRetail, call centers, or service-oriented businesses
Employer & Industry UsageHealthcare, insurance, social servicesRetail, telecommunications, hospitality
Common Search & Comparison IntentUnderstanding role differences, job requirements, industry contextCustomer interaction, service skills, job duties

Intake Representatives primarily handle initial client or patient intake, verifying information and gathering necessary documentation in healthcare or insurance settings. Customer Service Representatives focus on assisting customers, resolving issues, and providing support across various industries. While both roles involve communication skills, Intake Representatives often work in specialized environments requiring specific knowledge, whereas Customer Service roles are broader and more customer-facing.

What are popular job titles related to Intake Representative jobs in Houston, TX?

For Intake Representative jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching Intake Representative jobs in Houston, TX look for?

The top searched job categories for Intake Representative jobs in Houston, TX are:

Intake Representative jobs near you
Infographic showing various Intake Representative job openings in Houston, TX as of August 2026, with employment types broken down into 84% Full Time, 12% Part Time, 2% Temporary, and 2% Contract. Highlights an 64% Physical, 1% Hybrid, and 35% Remote job distribution, with an average salary of $40,186 per year, or $19.3 per hour.

Intake Manager

The Crash Team - The Galvan Law Firm

Sugar Land, TX

$60K - $75K/yr

Full-time

Posted 22 days ago

Job description

The Intake Manager will oversee the firm's entire intake process from first contact through case handoff ensuring every inquiry is handled promptly, accurately, and with the care that turns a call into a client. This role requires a strong leader who can coach a team, analyze performance data, and continuously refine how we convert leads while maintaining compliance with firm policy and legal standards.

Compensation:

$60,000 – $75,000 annual DOE


Responsibilities:

  • Oversee and manage the firm's intake process to ensure timely, accurate, and efficient handling of client inquiries and consultations.

  • Continuously evaluate and refine the intake process to maximize client conversion rates and enhance satisfaction.

  • Collaborate with the marketing team to provide insights and data to improve lead generation and campaigns.

  • Work closely with attorneys and staff to ensure accurate information gathering and a smooth transition from intake to case management.

  • Coach, mentor, and train the intake team to improve their communication skills and effectiveness.

  • Develop strategies to enhance the overall client experience from initial contact through case resolution.

  • Monitor intake performance metrics and implement data-driven improvements.

  • Ensure the team maintains compliance with firm policies and legal standards throughout the intake process.


Qualifications:

  • Minimum 2 years of experience in client intake, customer service, sales, or a related role at a law firm (required).

  • At least 2 years in a supervisory or leadership role, with strong management skills.

  • Exceptional communication and interpersonal abilities, with a talent for relationship-building and collaboration.

  • Outstanding organizational and time-management skills, with the ability to prioritize multiple tasks effectively.

  • Knowledge of personal injury law and law firm operations is a plus.

  • Tech-savvy, with experience using Lead Docket or other legal case management systems.

  • Analytical mindset with the ability to monitor and improve performance metrics.


About Company

About The Crash Team - The Galvan Law Firm

The Crash Team – The Galvan Law Firm is a personal injury law firm based in Sugar Land, Texas. We represent clients all over Texas and California. After being founded in 2018, we have recovered millions of dollars helping clients and have quickly become a record-setting law firm in Texas. We represent people involved in Auto Crashes, 18-wheeler Crashes, Commercial Crashes, Wrongful Death, Slip and Fall, Dog Bite, and Other Catastrophic Injury Cases.

The Bottom Line: We change lives and feel great doing it! Want proof? Read our Google reviews.

The Crash Team – The Galvan Law Firm is an Equal Opportunity Employer