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Intake Representative Jobs in Georgia (NOW HIRING)

ProCo

Senior Patient Intake Specialist

Marietta, GA · On-site

$16 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Route each patient correctly based on injury type, insurance status, and attorney representation ... intake, or appointment-setting role. * Demonstrated track record meeting or exceeding inbound ...

Float Health

Intake Specialist

Atlanta, GA · On-site +1

$48K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Role As an Intake Specialist, you'll play a key role in our operations and customer success by ... As the first point of contact for patients, pharmacies, and nurses, you'll represent Float Health ...

Float Health

Intake Specialist

Atlanta, GA · On-site +1

$48K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Role As an Intake Specialist, you'll play a key role in our operations and customer success by ... As the first point of contact for patients, pharmacies, and nurses, you'll represent Float Health ...

Aldridge Pite LLP

Intake Processor

Atlanta, GA · On-site

$17 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Aldridge Pite is dedicated to providing best-in-class representation across all of its Practice ... Purpose Aldridge Pite LLP has an immediate need for a Bankruptcy Intake Processor. This position ...

Help At Home

Intake Client Associate

Atlanta, GA · On-site

$21 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We're seeking a Intake Client Associate who is passionate about making a difference and driving ... representative for Help at Home within the community, enhancing brand awareness and supporting ...

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Showing results 21-40

All JobsIntake Representative JobsIntake Representative Jobs in Georgia

Intake Representative information

See Georgia salary details

$26.2K

$37.5K

$70.5K

How much do intake representative jobs pay per year?

As of Aug 15, 2026, the average yearly pay for intake representative in Georgia is $37,488.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,700.00 and $36,300.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to be an intake representative?

To thrive as an Intake Representative, you need strong organizational skills, attention to detail, and a background in customer service, often supported by a high school diploma or equivalent. Familiarity with case management software, electronic records systems, and basic office applications is typically required. Excellent interpersonal communication, active listening, and problem-solving skills help you effectively gather information and assist clients. These abilities ensure accurate data collection, efficient intake processes, and a positive experience for clients seeking services.

What is the difference between Intake Representative vs Customer Service Representative?

AspectIntake RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may require certification in healthcare or insuranceHigh school diploma; customer service experience often preferred
Work EnvironmentHealthcare facilities, insurance companies, or social servicesRetail, call centers, or service-oriented businesses
Employer & Industry UsageHealthcare, insurance, social servicesRetail, telecommunications, hospitality
Common Search & Comparison IntentUnderstanding role differences, job requirements, industry contextCustomer interaction, service skills, job duties

Intake Representatives primarily handle initial client or patient intake, verifying information and gathering necessary documentation in healthcare or insurance settings. Customer Service Representatives focus on assisting customers, resolving issues, and providing support across various industries. While both roles involve communication skills, Intake Representatives often work in specialized environments requiring specific knowledge, whereas Customer Service roles are broader and more customer-facing.

What challenges do intake representatives face and how can they manage their workload?

Intake Representatives often encounter periods of high call or inquiry volume, which can be challenging when trying to maintain accuracy and provide excellent customer service. Effective time management, prioritizing urgent cases, and utilizing available technology or workflow tools are helpful strategies. Additionally, clear communication with team members and supervisors can ensure that complex cases receive appropriate attention. Building resilience and maintaining a calm demeanor are also important for managing stress in a fast-paced environment.

What is an intake representative?

Intake Representatives are professionals who serve as the first point of contact for clients or patients seeking services from an organization, such as a healthcare facility, law firm, or social service agency. They are responsible for gathering initial information, assessing client needs, and ensuring that all necessary documentation is completed accurately. Intake Representatives play a crucial role in streamlining the onboarding process, helping clients navigate available services, and directing them to the appropriate departments or specialists. Their work requires strong communication, organizational, and customer service skills.

What are popular job titles related to Intake Representative jobs in Georgia?

For Intake Representative jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Intake Representative jobs in Georgia look for?

The top searched job categories for Intake Representative jobs in Georgia are:

What cities in Georgia are hiring for Intake Representative jobs?

Cities in Georgia with the most Intake Representative job openings:

Intake Representative jobs near you
Infographic showing various Intake Representative job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $37,488 per year, or $18 per hour.

Senior Patient Intake Specialist

ProCo

Marietta, GA • On-site

$16 - $21.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Senior Patient Intake Specialist
Receive. Advocate. Convert.
AICA Orthopedics • Marietta, GA • Full-Time, On-Site
Hourly + performance bonuses • Range confirmed before posting
THE ROLE
When an injured person calls AICA, they are often in pain, confused, and deciding in real time whether to take action. You are the first voice they hear - and your job is to make sure they follow through.
Your primary function is inbound: receive every contact, earn trust fast, and convert that conversation into a scheduled appointment. At the senior level, you also handle escalated cases, set the quality standard, and support the development of newer agents.
ABOUT AICA ORTHOPEDICS
AICA is Atlanta's premier integrated orthopedic and injury care network - 21 locations, 400+ employees, and 25 years caring for accident victims across metro Atlanta. Our patient population is primarily personal injury: individuals managing auto accidents, attorney relationships, and insurance coordination while trying to get their lives back. We are fast-moving, data-driven, and growing.
WHAT YOU'LL DO
Inbound Conversion
  • Answer inbound calls, web inquiries, and referrals - primarily auto accident and PI patients.
  • Convert contacts into scheduled appointments through empathetic, consultative conversation.
  • Route each patient correctly based on injury type, insurance status, and attorney representation.
  • Handle escalated or complex patient situations with professionalism and sound judgment.
  • Meet answer rate and inbound conversion targets as primary performance metrics.
Attorney Referral Coordination
  • Connect unrepresented patients to attorney referral resources when appropriate.
  • Coordinate with attorney offices on referred cases; document referral status in Salesforce.
  • Meet attorney referral rate as a standing KPI.
Team Quality & Senior Responsibilities
  • Serve as a quality benchmark for the inbound team - your calls set the standard.
  • Support onboarding and development of newer agents through call shadowing and peer coaching.
  • Surface process gaps or patient experience issues to the contact center manager.
CRM & Compliance
  • Own complete, accurate Salesforce documentation for every patient interaction.
  • Maintain full HIPAA compliance across all patient communications and records.
  • Use CRM reporting to self-monitor performance and flag follow-up gaps.
WHAT YOU'LL OWN
Primary performance metrics:
  • Answer rate - no inbound contact left unaddressed within SLA
  • Inbound call-to-appointment conversion rate
  • Show rate - scheduled patients who arrive for their first appointment
  • Attorney referral rate - eligible patients connected to legal resources
  • Patient satisfaction score
  • Data input accuracy - CRM record quality across all interactions
WHAT WE NEED
  • Healthcare, medical scheduling, or personal injury experience.
  • Familiarity with attorney referral processes or insurance coordination.
  • 3+ years in an inbound call center, patient intake, or appointment-setting role.
  • Demonstrated track record meeting or exceeding inbound conversion and answer rate targets.
  • Salesforce or equivalent CRM proficiency; comfortable managing multiple platforms simultaneously.
  • Exceptional active listening and empathy - you de-escalate without losing the conversion.
  • Sound judgment for handling complex or sensitive patient situations independently.
  • Typing speed of 40+ WPM with strong data entry accuracy.
  • Bilingual English/Spanish a strong plus given our patient population.
COMPENSATION & BENEFITS
  • Base salary commensurate with experience - range confirmed before posting.
  • Performance bonuses tied to conversion rate, answer rate, and show rate.
  • Medical, dental, and vision insurance.
  • 401(k) with company match.
  • Paid holidays and PTO.
  • Structured onboarding, ongoing coaching, and career advancement within AICA's growing network.
SCHEDULE & LOCATION
  • On-site at AICA headquarters, Marietta, GA.
  • Full-time, 40 hours per week, Monday through Friday.
  • Schedule flexibility considered for the right candidate based on business need.
Requirements
WHAT WE NEED
  • Healthcare, medical scheduling, or personal injury experience.
  • Familiarity with attorney referral processes or insurance coordination.
  • 3+ years in an inbound call center, patient intake, or appointment-setting role.
  • Demonstrated track record meeting or exceeding inbound conversion and answer rate targets.
  • Salesforce or equivalent CRM proficiency; comfortable managing multiple platforms simultaneously.
  • Exceptional active listening and empathy - you de-escalate without losing the conversion.
  • Sound judgment for handling complex or sensitive patient situations independently.
  • Typing speed of 40+ WPM with strong data entry accuracy.
  • Bilingual English/Spanish a strong plus given our patient population

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