Intake Manager Jobs in Rancho Cucamonga, CA (NOW HIRING)

About the Role

Join us in leading the team that fuels our growth. The Intake Manager is responsible for maximizing conversion performance, developing top talent, and creating a best-in-class client experience. Through coaching, performance management, and data-driven decision making, you'll help build a high performing culture while delivering consistent, predictable results that drive business success.

In addition to hourly compensation, this role is eligible for performance-based incentives.

Your Key Contributions

• Lead, coach, and develop a team of Intake Leads and Specialists, creating a culture of accountability, continuous improvement, and high performance through regular coaching, feedback, and performance management.
• Drive conversion, client experience, and operational results by analyzing performance data, reviewing consultations, identifying trends, and implementing strategies that improve outcomes and team effectiveness.
• Partner with Leadership, Training, and Quality Assurance to ensure alignment on staffing, reporting, compliance, coaching standards, quality expectations, and organizational goals.
• Manage the full employee lifecycle, including hiring, development, recognition, performance improvement plans, and resolution of complex client escalations.
• Maintain excellence in execution by ensuring adherence to firm policies, CRM documentation standards, and consultation best practices, while stepping in to support consultations and model expected behaviors when needed.

What Makes You a Great Fit

• Bilingual (Spanish English) B2-C1 Required
• Highschool diploma required; Bachelor’s degree preferred.
• 3-5 years in a consultative sales role with demonstrated, articulable conversion performance results.
• 2-4 years previous experience leading a team.
• Immigration, legal services, financial services, or consultative professional services experience preferred.
• CRM performance tracking and documentation proficiency (Litify/Salesforce preferred).
• Phone and video consultation execution to support overflow volume and maintain service levels as needed.
• Preferred Qualifications / Leadership Competencies
• Strong leadership and coaching skills with the ability to build high-performing teams and foster a culture of accountability, trust, and collaboration.
• Sound judgment and decision-making abilities, effectively managing performance issues, client escalations, and other high-impact situations with professionalism and confidence.
• Data-driven mindset, with experience analyzing performance metrics, identifying trends, diagnosing gaps, and translating insights into actionable coaching and business improvements.
• Excellent communication and partnership skills, collaborating cross-functionally with leadership and key stakeholders to align on performance, staffing, and operational priorities.
• Hands-on coaching and client management experience, including consultation observation, real-time feedback, and resolution of complex client concerns to drive exceptional outcomes.

Work Schedule

• Monday to Friday 8:30 am to 5:30 pm Local time.

Compensation

The expected salary for this role is $68.000-$73.500, though the final offer will reflect several factors such as your experience, skills, and the role's location and may be outside of this range. Candidates should expect offers that reflect their individual qualifications, experience, and location. The salary provided is directional, and actual compensation may vary.

How You'll Benefit

Lisinski Law Firm provides a comprehensive benefits package that supports the diverse needs of our employees and their families. We recognize the importance of health and well-being and are committed to fostering an environment where every team member can feel and perform at their best.

• 401k Match  

• Medical, Dental, & Vision Insurance 

• Options for Health Savings Account or Flexible Spending Account  

• Dependent Care FSA 

• Basic Life Insurance 

• Voluntary Life & AD&D 

• Disability Insurance 

• Hospital Indemnity Insurance 

• Employee Assistance Program 

• Calm App Subscription 

• Paid Time Off

Our Firm

At Lisinski Law Firm, the commitment we show to our clients is matched by how we support and invest in our people. LLF is a place where employees are encouraged by peers, heard by leadership, and strengthened by a genuinely collaborative team culture. Whether you join Marketing, IT, Accounting, Legal, or any other function, your work matters. Every role contributes to meaningful, lasting impact in the lives of those we serve.

Our Values

At Lisinski Law Firm, we are driven by a client obsessed mindset and a commitment to learning, advocacy, efficiency, and nimbleness in everything we do. We work as true team players, delivering creative problem-solving and high-quality service to support families with excellence and care.