Intake Manager Jobs in Long Beach, MS (NOW HIRING)

Keesler Federal team members enjoy competitive compensation and a comprehensive benefits package, which may include:

• Medical, dental, and vision insurance
• Section 125 Flexible Spending Accounts (Health Care and Dependent Care)
• Employee and dependent life insurance
• 401(k) retirement plan with a 100% match on the first 5% of employee contributions
• Paid time off and leave benefits
• Tuition reimbursement
• Short-term and long-term disability coverage

Some benefits may require employee contributions. Eligibility and coverage details are provided during the onboarding process.
Applicants must be legally authorized to work in the United States without current or future employer sponsorship. Keesler Federal Credit Union does not provide work visa sponsorship
Position: Director, Enterprise Transformation Office (ETO)
Department: Project Management Office
Reports To: VP - PMO
FLSA: Exempt
SUMMARY
The Director, Enterprise Transformation Office (ETO) is responsible for ensuring enterprise-wide compliance with KFCU's governance and operating model processes and procedures, and for producing the reporting and metrics that give senior leadership clear, timely, and accurate visibility into transformation health.
Working across the organization in partnership with the Executive Management, Steering Committee, and LOB leaders, the Director ensures that every team, initiative, and leader is operating within the established governance framework. Where gaps or non-compliance exist, this role identifies, documents, and escalates them with precision-and partners with the appropriate leaders to resolve them.
Success is measured by the accuracy, timeliness, usefulness of governance reporting and KPI dashboard, and the degree to which operating model processes and procedures are consistently followed across the enterprise; and the organization's confidence that the right work is governed correctly and performance data is reliable.
SUPERVISORY RESPONSIBILITIES
None
ESSENTIAL FUNCTIONS
Enterprise Governance Facilitation

• Facilitate and operationalize the enterprise governance model in partnership with key stakeholders and governance committees, ensuring clarity of roles, decision rights, and accountability.
• Act as the neutral facilitator and steward of governance discipline, ensuring agreed-upon governance processes are consistently followed enterprise-wide.
• Coordinate governance forums, ensuring materials are complete, standardized, and decision ready.
• Educate and reinforce governance expectations across business units.

Initiative Intake, Prioritization & Portfolio Coordination

• Manage and facilitate a single enterprise intake process for initiatives.
• Provide fact-based analysis to support prioritization decisions.
• Orchestrate cross-initiative dependency management.

Enterprise Status Reporting & Leadership Enablement

• Consolidate and report status on all enterprise initiatives.
• Provide leadership visibility into portfolio health, risks, and change readiness.
• Ensure reporting supports leadership decision-making.

Enterprise Change Management Oversight and Reporting

• Provide enterprise-level change management oversight and reporting.
• Coordinate enterprise change activity to minimize disruption.
• Ensure change risks are reviewed and reported through governance forums.

Risk, Value & Governance Controls Support

• Facilitate identification and escalation of risks and issues.
• Provide visibility into value realization.
• Coordinate with risk and compliance partners.
• Responsible for compliance with all Federal regulations, including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).

Other Duties and Responsibilities:

• Other duties as assigned.

KNOWLEDGE AND SKILLS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:

• Bachelor's Degree in a related field or equivalent combination of education and experience which demonstrates the ability to perform the functions of the position required.
• MBA preferred

Experience and Other Requirements:

• Minimum of 5 years of similar experience managing or facilitating an enterprise governance model.
• Experience providing portfolio-level reporting to executive leadership.
• Experience overseeing enterprise change management.
• Strong facilitation and executive communication skills.
• Experience in regulated or complex enterprise environments.

Competencies:

• Enterprise governance facilitation (shared ownership)
• Portfolio coordination and dependency management
• Executive-level reporting and decision support
• Enterprise change management oversight
• Cross-functional influence and governance discipline

Computer Skills:

• Proficient in the use of computers and standard office technology, including Microsoft Office applications (Word, Excel, Outlook, and Teams).

Certificates, Licenses, and Registrations:

• PMP, Prosci/CCMP, Lean/Six Sigma, Agile/SAFe certifications preferred.

Interpersonal Skills:
Demonstrates the ability to interact professionally and respectfully with members, coworkers, and external partners. Communicates information clearly and effectively, both verbally and in writing, and listens attentively to understand questions or concerns. Maintains a courteous, cooperative, and service-oriented approach in a variety of work situations, including those involving differing perspectives or needs. Builds positive working relationships and contributes to a collaborative, inclusive, and member-focused environment.
PHYSICAL DEMANDS
The physical demands described below are representative of those that may be associated with performing the essential functions of this position. The essential functions of this role can be performed with or without reasonable accommodation, in accordance with the Americans with Disabilities Act (ADA) and applicable federal, state, and local laws.
While performing the duties of this job, the employee may be required to remain in a stationary position for extended periods, move within the work environment, and operate a computer and other standard office equipment. Job duties may also involve the use of hands and arms to operate tools, devices, or controls, and to exchange information using various communication methods. Occasional postural activities such as bending, kneeling, crouching, or stooping may be required. The position may occasionally require lifting or moving items weighing up to 15 pounds.
WORK ENVIRONMENT
The work environment is primarily a professional office or branch setting, with a focus on member service and collaboration. The role may require working in shared workspaces and interacting with members, coworkers, and vendors through various communication methods. Work may involve extended periods of sitting or standing, repetitive motions such as computer or device use, and occasional movement throughout the facility.
The essential functions of the position can be performed with or without reasonable accommodation, in accordance with applicable federal, state, and local laws, including the Americans with Disabilities Act (ADA).
DECLARATION
The Human Resources department retains the sole right and discretion to make changes to this job description.
HPIND
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.