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Intake Manager Jobs in Flint, MI (NOW HIRING)

Fessler & Bowman Inc

Risk & Claims Manager

Holly, MI · On-site

Active Claim Management & Team Member Advocacy Manages all active workers' compensation claims from intake through closure. * Serves as the primary point of contact for injured team members - ensures ...

Fessler & Bowman Inc

Risk & Claims Manager

Holly, MI · On-site

$70 - $100/hr

Active Claim Management & Team Member Advocacy Manages all active workers' compensation claims from intake through closure. * Serves as the primary point of contact for injured team members - ensures ...

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Intake Manager information

See Flint, MI salary details

$34.5K

$65.1K

$106.5K

How much do intake manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for intake manager in Flint, MI is $65,120.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,600.00 and $76,800.00 per year, depending on experience, location, and employer.

What is an intake manager?

Intake Managers are professionals responsible for overseeing the initial assessment and processing of clients, cases, or applications within an organization. They coordinate the intake process to ensure that information is accurately gathered, requirements are met, and clients are directed to the appropriate services or departments. Intake Managers often work in healthcare, legal, social services, or customer service settings and play a critical role in ensuring a smooth entry experience for new clients or cases.

What does an intake manager do?

The job duties of an intake manager involve working to assist patients or clients in accessing the services that they need. In this career, you may do an initial evaluation to assess the needs of each patient, collect documentation, and facilitate referrals if necessary. Your responsibilities could also involve insurance verification or the collection of other administrative information. This position is common in the medical field in hospitals and clinics. You may also find employment in mental health facilities, crisis centers, and nursing homes.

What skills and qualifications are needed to be an intake manager?

To thrive as an Intake Manager, you need strong organizational skills, experience with case management, and typically a background in social services, healthcare, or law, often with a relevant degree. Familiarity with client management systems, intake software, and data entry tools is usually required. Excellent interpersonal skills, attention to detail, and problem-solving abilities help Intake Managers effectively assess client needs and coordinate services. These skills ensure efficient, accurate intake processes that support client satisfaction and organizational effectiveness.

What challenges do intake managers face when balancing high volumes of incoming cases with quality standards?

Intake Managers often encounter the challenge of managing large volumes of new cases or clients while ensuring that each intake is processed accurately and efficiently. Balancing speed with thoroughness is crucial, as errors or omissions during intake can impact downstream workflows and client satisfaction. Successful Intake Managers employ strong organizational skills, leverage technology to streamline data collection, and work closely with their teams to distribute workloads effectively. Open communication with other departments also helps address bottlenecks and maintain quality standards.

What is the difference between Intake Manager vs Case Coordinator?

AspectIntake ManagerCase Coordinator
CredentialsOften requires a bachelor's degree in social work, healthcare, or related fieldTypically requires a high school diploma or associate degree, with some roles preferring social services training
Work EnvironmentHealthcare facilities, social service agencies, or clinicsCommunity organizations, healthcare settings, or social service agencies
Primary ResponsibilitiesOverseeing client intake processes, managing initial assessments, coordinating servicesSupporting clients through case management, scheduling, and follow-up

While both roles involve client interaction and service coordination, Intake Managers focus on overseeing the intake process and initial assessments, often in healthcare or social service settings. Case Coordinators typically handle ongoing case management and client support. The roles complement each other but differ in scope and responsibilities.

More about Intake Manager jobs

What are the most commonly searched types of Intake jobs in Flint, MI?

The most popular types of Intake jobs in Flint, MI are:

What job categories do people searching Intake Manager jobs in Flint, MI look for?

The top searched job categories for Intake Manager jobs in Flint, MI are:

What cities near Flint, MI are hiring for Intake Manager jobs?

Cities near Flint, MI with the most Intake Manager job openings:

Intake Manager jobs near you
Infographic showing various Intake Manager job openings in Flint, MI as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $65,120 per year, or $31.3 per hour.

Risk & Claims Manager

Fessler & Bowman Inc

Holly, MI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Founded in 1963 by Don Fessler & George Bowman, Fessler & Bowman, Inc. has grown from a residential flatwork & basement wall contractor to a top 100 Commercial Concrete Contractor recognized across the nation. Keeping customer satisfaction as our fundamental core value has allowed Fessler & Bowman, Inc. to prosper for more than six decades.
Our Culture & Philosophy:
Fessler & Bowman is a fast-paced and culture-focused industry leader in specialty concrete and civil earthwork. When we talk about culture at F&B, it is not just a plaque hanging in our lobby. Our values are our driving force and have allowed us to build a phenomenal team delivering best in class products to our customers.
  • Open & Constructive
  • Take Pride in Our Product
  • Relentless Commitment
  • Care About Our Customers
  • Team Success

Summary:
The Risk & Claims Manager is the person who ensures that every F&B team member with an active workers' compensation claim or a work restriction is managed with care, consistency, and the discipline that protects both the individual and the organization. Every injured team member who has a clear point of contact throughout their claim, every modified duty placement that gets a crew member back to contributing before full medical release, every claim that closes at the right outcome because someone was actively managing it from day one - this role is accountable for those outcomes. The descriptions below are representative of, but not limited to, the duties and responsibilities for this position.
Key Roles of the Risk & Claims Manager:
Active Claim Management & Team Member Advocacy
Manages all active workers' compensation claims from intake through closure.
  • Serves as the primary point of contact for injured team members - ensures they understand the claims process, have access to appropriate medical care, and are treated with the dignity F&B's values require.
  • Monitors claim status, treatment progress, and work status updates; communicates proactively with injured team members throughout their recovery rather than waiting for them to initiate contact.
  • An injured team member who feels uninformed or unsupported is not an acceptable outcome regardless of the financial status of the claim.

Return-to-Work & Modified Duty Coordination
Leads F&B's return-to-work program with disciplined placement discipline.
  • Identifies modified duty opportunities for team members with work restrictions; coordinates placement with field supervisors and operational leaders and communicates restriction parameters clearly to all parties.
  • Develops and maintains modified duty job offerings across F&B's operational functions; follows up regularly to ensure placements are working and restrictions are being honored.
  • A team member who is medically able to perform modified duty and is sitting at home is a return-to-work failure - this role closes that gap proactively.

Work Restriction & Accommodation Tracking
Maintains accurate, current records of all team members with active work restrictions.
  • Tracks restriction parameters, expiration dates, treating physician instructions, and accommodation status across all regions; communicates restriction changes to supervisors and HR promptly when medical status updates are received.
  • Coordinates with HR on ADA and FMLA intersections with workers' compensation leaves.
  • A supervisor who allows a restricted team member to perform work outside their restriction because this role did not communicate a change is a documentation and communication failure.

Claims Documentation & Carrier Coordination
Maintains complete and accurate claim files and coordinates with carriers and TPAs.
  • Ensures incident reports, medical records, treatment authorizations, work status notes, and correspondence are organized and current in the claims management system.
  • Coordinates with the workers' compensation carrier or TPA on claim status, treatment authorizations, medical management, and adjuster communications.
  • Provides the Director of Risk Management with regular claim status summaries, emerging exposure flags, and documentation needed for reserve reviews and carrier meetings.

Incident Response Coordination
Coordinates F&B's response to workplace injuries from the moment of report.
  • Ensures the incident is documented accurately, the injured team member accesses appropriate medical care promptly, and the workers' compensation carrier is notified within required timeframes.
  • Partners with the Safety team on incident investigation so the cause of injury informs both the claim and the prevention response.
  • First-report-of-injury quality sets the trajectory of every claim - this role ensures that trajectory starts well.

Leave & Absence Coordination
Coordinates workers' compensation leave with HR-administered leave programs.
  • Ensures FMLA is designated concurrently when applicable; communicates leave status and return dates to HR and payroll; flags situations where leave intersection requires HR or legal guidance.
  • Maintains clear records of leave periods, return-to-work dates, and accommodation status; ensures payroll has accurate information on leave pay status for workers' compensation benefit coordination.

Supervisor & Field Leadership Support
Serves as the primary resource for field supervisors managing team members with active claims or restrictions.
  • Provides clear, timely guidance on what a restricted team member can and cannot do, how to document accommodation compliance, and how to respond when a team member's condition changes.
  • Builds the operational awareness among field leaders that early reporting, modified duty engagement, and consistent communication produce better outcomes for team members and for F&B.

Program Reporting & Director Support
Provides the Director of Risk Management with regular reporting on the active claims portfolio.
  • Delivers active claim counts, claim status summaries, return-to-work metrics, restricted team member population data, and emerging trends requiring Director attention.
  • Supports the Director's carrier meetings, reserve reviews, and program stewardship activities with accurate, organized claim data.
  • Identifies patterns in claim frequency, duration, or injury type that suggest operational or safety interventions and escalates them to the Director and Safety team.

Education, Experience & Qualifications:
  • 5+ years of workers' compensation claims management experience with active caseload across multiple states
  • Demonstrated return-to-work and modified duty program coordination in a field-intensive environment;
  • Working knowledge of the FMLA, ADA, and workers' compensation intersection
  • Advanced experience with WC carrier or TPA coordination including treatment authorization and adjuster communication
  • Advanced proficiency with claims management systems and case file documentation standards
  • Ability to communicate clearly and compassionately with injured team members while maintaining documentation discipline.
  • Strong knowledge of employment laws, compensation structures, and benefits administration.
  • Bilingual (Spanish-speaking) preferred.

Travel:
Travel is required for this position- this could include but is not limited to professional development and regional office visits. F&B will compensate for travel when applicable.
Work Environment:
As a Risk & Claims Manager, you will be subject to various work environments. These environments include office and field settings. Team Member must be comfortable with sitting for an extended period.
Benefits:
Fessler & Bowman is proud to provide eligible Team Members with the following benefits:
  • Medical, dental and vision insurance
  • 401k with company contributions
  • Paid Holidays and Paid Time Off

Recruitment Process:
The recruitment process will include a phone screen, in-person meeting, and a pre-employment background check and drug test.
Fessler & Bowman is an Equal Opportunity Employer

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