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Intake Associate Jobs in Ontario (NOW HIRING)

Baltimore Crisis Response, INC

$20 - $22/hr

Intake Specialist Baltimore, Maryland $20.00-$22.00 Hourly Part-Time | Shifts: 3:00PM-11:00PM ... Associate's or Bachelor's degree preferred Experience * Minimum of 2 years of experience working ...

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Intake Associate information

What is the difference between Intake Associate vs Medical Secretary?

AspectIntake AssociateMedical Secretary
Required CredentialsHigh school diploma; some roles may prefer healthcare-related certificationsHigh school diploma; medical office administration certification often preferred
Work EnvironmentHealthcare facilities, clinics, hospitalsMedical offices, clinics, hospitals
Primary ResponsibilitiesGathering patient information, scheduling, initial data entryManaging correspondence, scheduling, medical record management
Common UsagePatient intake, insurance verificationAdministrative support, appointment coordination

While both roles support healthcare operations, Intake Associates focus on patient intake and data collection, whereas Medical Secretaries handle administrative tasks like scheduling and correspondence. Both positions require strong organizational skills and familiarity with medical environments, but their specific duties differ based on patient interaction versus administrative support.

What is an intake associate?

Intake Associates are professionals primarily responsible for greeting clients, collecting initial information, and ensuring all documentation is complete when individuals seek services from an organization, such as a law firm, healthcare provider, or social service agency. They are often the first point of contact and play a crucial role in assessing client needs, verifying eligibility, and preparing files for further processing. Their work helps ensure a smooth onboarding process and efficient workflow for the team. Strong communication, organizational, and interpersonal skills are essential for success in this role.

What are some common challenges intake associates face when managing high volumes of new client cases?

Intake Associates often encounter periods of high demand, where they must efficiently process a large number of new client intakes while maintaining accuracy and professionalism. Balancing thorough data collection with timely responses can be challenging, especially when working with sensitive or urgent cases. Strong organizational skills, attention to detail, and effective communication with both clients and internal teams are essential to navigating these busy periods successfully.

What are the key skills and qualifications needed to thrive as an intake associate, and why are they important?

To thrive as an Intake Associate, you need strong organizational skills, attention to detail, and experience with client or patient intake processes, often supported by a high school diploma or relevant administrative background. Familiarity with data entry software, customer relationship management (CRM) systems, and electronic records is typically required. Exceptional communication, empathy, and problem-solving abilities help Intake Associates effectively interact with clients and coordinate with team members. These skills are crucial for accurately gathering information, ensuring smooth onboarding, and maintaining high-quality client service.
What are the most commonly searched types of Intake jobs in Ontario? The most popular types of Intake jobs in Ontario are:
Intake Associate jobs near you
Infographic showing various Intake Associate job openings in Ontario as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution.

Intake Specialist- Part-Time (SUD Program) (11407)

Baltimore Crisis Response, INC

On-site

$20 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Job description

Intake Specialist   
 Baltimore, Maryland   
 $20.00-$22.00 Hourly     
Part-Time | Shifts: 3:00PM-11:00PM | Every other weekend 

Being the Leader Communities Need in Moments of Crisis.

About Us

CarePoint Response, Inc. (CPR) is a nationally recognized nonprofit and Baltimore’s only comprehensive crisis response system. Since 1992, we’ve been at the forefront of behavioral health crisis care — providing timely, community-based services for individuals and families experiencing mental health and substance use challenges.

The Opportunity

We are seeking a Weekend Intake & Admissions Specialist to support the referral, screening, and admissions process for residential substance use disorder (SUD) treatment programs. In this role, you will serve as the primary point of contact for incoming referrals, conduct intake screenings, review referral information for program eligibility, and coordinate with clinical and nursing staff to ensure appropriate admissions. You will document all intake activity in the electronic health record, verify insurance information, communicate admission decisions to referral sources, and maintain timely, accurate records of all referrals and outcomes. You will collaborate with internal teams and external partners to support a smooth admissions process while ensuring professionalism, confidentiality, and compassionate communication with all stakeholders.

What You’ll Do

  • Oversee and manage the referral process for SUD program during assigned shift
  • Receive, track, and respond to referrals from hospitals, community providers, and internal programs
  • Conduct intake screenings via phone with potential clients, referral sources, and care partners
  • Review referrals against program criteria and identify need for nurse or clinical review
  • Escalate cases appropriately based on medical, psychiatric, or safety concerns
  • Communicate admission decisions and updates to referral sources in a timely and professional manner
  • Complete registration and intake documentation in Credible
  • Accurately document all outreach attempts, communications, and admission outcomes
  • Verify insurance information as required for intake processing
  • Serve as a liaison between internal teams and external partners to support coordination of care
  • Support residential staff by facilitating timely and organized admissions to both CRU and Detox units
  • Participate in shift handoffs and communicate outstanding referrals or pending items
  • Adhere to all organizational policies, procedures, and professional standards
  • Maintain confidentiality and demonstrate respectful, empathetic communication at all times
  • Perform additional administrative or intake-related duties as assigned by the Admissions Manager, within the defined scope of the role

Qualifications

  • High School Diploma or equivalent required
  • Associate’s or Bachelor’s degree preferred

Experience

  • Minimum of 2 years of experience working within behavioral health, healthcare, or public health systems preferred.

Core Competencies

  • Strong communication and interpersonal skills
  • Ability to multitask in a fast-paced environment
  • Critical thinking within defined guidelines
  • Attention to detail and accuracy in documentation
  • Understanding of professional boundaries and role limitations

Why Join CPR
 Medical, Dental, and Vision Insurance.
 403(b) Retirement Plan.
 Generous PTO – Vacation, Sick, Personal, and Holidays.
 Tuition Reimbursement & Professional Development Support.
 Be part of an innovative, impact-driven team shaping the future of crisis care.

Make a Difference. Lead with Compassion.
This is more than a leadership role — it’s a chance to help individuals and families find stability in their most vulnerable moments.

 Apply today and become a guiding force for change.

Apply