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Insurance Virtual Assistant Jobs in Florida (NOW HIRING)

Dental Care Alliance

General Dentist

Lakeland, FL · On-site

Dynamic team of 3 experienced hygienists and tenured assistants Health & Well-Being * Comprehensive medical, dental, and vision coverage, plus life and disability insurance * Virtual care, mental ...

Dental Care Alliance

General Dentist

Lakeland, FL · On-site

Dynamic team of 3 experienced hygienists and tenured assistants Health & Well-Being * Comprehensive medical, dental, and vision coverage, plus life and disability insurance * Virtual care, mental ...

Capital Insurance Agency, Inc.

Be Seen First

Insurance Agent

Tallahassee, FL · On-site

$50K - $100K/yr

We assist qualified candidates in obtaining their Florida 2-15 Life & Health License : * Step-by ... Conduct in-person and virtual benefit reviews * Develop and illustrate customized retirement ...

Dental Care Alliance

General Dentist

Lakeland, FL

Dynamic team of 3 experienced hygienists and tenured assistants Health & Well-Being * Comprehensive medical, dental, and vision coverage, plus life and disability insurance * Virtual care, mental ...

Dental Care Alliance

General Dentist

Lakeland, FL

Dynamic team of 3 experienced hygienists and tenured assistants Health & Well-Being * Comprehensive medical, dental, and vision coverage, plus life and disability insurance * Virtual care, mental ...

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All JobsInsurance JobsInsurance Virtual Assistant JobsInsurance Virtual Assistant Jobs in Florida

Insurance Virtual Assistant information

How much do virtual insurance agents make?

Virtual insurance agents typically earn between $30,000 and $60,000 annually, with experienced agents or those working independently potentially earning higher commissions. Compensation often includes a combination of base pay, commissions, and bonuses, and success depends on sales skills and client base growth.

Can you be a VA with no experience?

Yes, an Insurance Virtual Assistant can often start with little to no prior experience, as many employers provide training on insurance policies, software tools, and customer service skills. Basic computer proficiency, strong communication, and a willingness to learn are typically sufficient to begin in this role.

What are Insurance Virtual Assistants?

Insurance Virtual Assistants are remote professionals who support insurance agencies or agents with administrative, customer service, and clerical tasks. Their duties can include managing emails, scheduling appointments, handling data entry, assisting with claims processing, and maintaining client records. By taking over routine tasks, they help insurance professionals focus on sales and client relations, boosting efficiency and productivity. Many insurance companies hire virtual assistants to provide flexible, cost-effective support without needing in-office staff.

What are the key skills and qualifications needed to thrive as an Insurance Virtual Assistant, and why are they important?

To thrive as an Insurance Virtual Assistant, you need a solid understanding of insurance processes, strong organizational skills, and prior administrative or customer service experience. Familiarity with CRM software, insurance management platforms, and office productivity tools is typically required. Excellent communication, attention to detail, and the ability to multitask remotely are standout soft skills. These competencies ensure efficient client support, accurate documentation, and smooth workflow management in a virtual insurance environment.

What is the difference between Insurance Virtual Assistant vs Insurance Customer Service Representative?

AspectInsurance Virtual AssistantInsurance Customer Service Representative
CredentialsBasic administrative skills, familiarity with insurance terminologyCustomer service skills, insurance knowledge, sometimes licensing
Work EnvironmentRemote, freelance or contract basisOffice or call center, in-person or remote
Employer & Industry UsageInsurance agencies, brokers, online platformsInsurance companies, agencies, customer support centers
Common Search & Comparison IntentAdministrative support, virtual assistance rolesCustomer support, claims handling, policy inquiries

While both roles support the insurance industry, an Insurance Virtual Assistant primarily handles administrative tasks remotely, whereas an Insurance Customer Service Representative interacts directly with clients, often in a call center or office setting. The virtual assistant role offers flexibility and focuses on administrative efficiency, while the customer service role emphasizes direct client communication and support.

Can you make 10k a month as a virtual assistant?

An insurance virtual assistant can potentially earn $10,000 a month, but it depends on factors such as experience, specialization, client base, and hours worked. High earnings typically require advanced skills, efficient time management, and working with multiple clients or high-paying insurance companies. Most virtual assistants earn less than this amount, but top earners in specialized niches can reach or exceed it.

What are the main responsibilities of an Insurance Virtual Assistant on a typical workday?

An Insurance Virtual Assistant typically manages tasks such as responding to client inquiries, processing insurance applications, scheduling appointments, preparing policy documents, and maintaining client records. They often support insurance agents or brokers by handling administrative duties, following up on leads, and ensuring all paperwork is accurate and compliant. Collaboration is mostly remote, so strong communication skills and the ability to work independently are essential. Additionally, adapting to various software platforms used in the insurance industry is a common part of the role.

What insurance do I need as a virtual assistant?

As a virtual assistant, you typically need general liability insurance to protect against client claims and professional liability insurance if providing specialized services. Workers' compensation insurance is usually not required unless you have employees, and health insurance is optional but recommended for personal coverage. Having appropriate insurance helps manage risks associated with client work and enhances professionalism.
What are popular job titles related to Insurance Virtual Assistant jobs in Florida? For Insurance Virtual Assistant jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Insurance Virtual Assistant jobs in Florida look for? The top searched job categories for Insurance Virtual Assistant jobs in Florida are:
What cities in Florida are hiring for Insurance Virtual Assistant jobs? Cities in Florida with the most Insurance Virtual Assistant job openings:
Insurance Virtual Assistant jobs near you
Infographic showing various Insurance Virtual Assistant job openings in Florida as of July 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 74% In-person, and 26% Remote job distribution.

Senior Customer Service Manager

O'Quinn Insurance

Ormond Beach, FL • On-site

$65K - $90K/yr

Full-time

Medical, PTO

Posted 9 days ago

Be an early applicant

Job description

OQuinn Insurance Services is an independent insurance agency built on a simple mission: protect what matters most while making insurance simple. We are a team-first, community-focused agency that takes pride in developing our people, serving our clients with genuine care, and holding ourselves to a high standard every day.

Our culture is defined by our Core Values OQUINN:

One Team - We win together. We lift each other up, communicate openly, and succeed through collaboration.

Quality - We hold ourselves to the highest standards. Details matter. We represent our brand with pride.

Understand & Care Deeply - We genuinely care about our clients, teammates, and community. We show up with empathy and heart.

Integrity - We act with honesty and transparency even when no ones watching. Doing whats right matters more than whats easy.

Never Stop Learning - We stay curious, adaptable, and humble. Growth over comfort, always.

No Nonsense - We own our results, no excuses. Address issues immediately, bring solutions, and follow through.


OQuinn Insurance Services is looking for a motivated, people-first Customer Service Manager to lead and elevate our client service team. This role is built for someone who thrives on coaching others, maintaining high standards, and creating a team culture where accountability and excellence go hand in hand. You will have a direct impact on the client experience, the performance of our service representatives, and the day-to-day operations of our service department.


This is a role with a clear leadership trajectory. As you grow into the position, you will become an integral part of our senior leadership team. Salary will be based on your experience and the time needed to ramp up into this leadership position. Performance bonuses will be provided in addition to your salary.


Key Highlights

  • Lead a growing team of customer service representatives through coaching, call reviews, and real-time feedback
  • Own the performance and culture of the customer service department
  • Collaborate with leadership on hiring, onboarding, and training new team members
  • Handle escalated client interactions with professionalism and empathy
  • Manage and optimize virtual assistant workflows that support the service team
  • Track department performance metrics and hold the team accountable to agency standards
  • Contribute to the agencys mission of delivering exceptional client experiences every day



Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Mon-Fri Schedule

Birthday Celebrations

Incentive Programs

Evenings Off

Paid Holidays

Hands on Training

Appreciation lunches

Home/work life balance

Equipment provided

Leave early on Fridays

Licensing paid for by company

Community events

Incentive programs

Career Growth Opportunities

Work from Home


Responsibilities
  • Manage and develop the customer service team through ongoing coaching and feedback
  • Monitor team performance through call listening, metric reviews, and quality audits
  • Assist in recruiting, onboarding, and training new customer service hires
  • Oversee and improve virtual assistant workflows within the service department
  • Handle escalated client issues with a calm, client-first approach
  • Review and act on client satisfaction surveys and internal performance data
  • Ensure the team consistently meets or exceeds agency service benchmarks
  • Contribute to leadership discussions on process improvement and team development

Requirements
  • Minimum 3 years of insurance customer service experience (independent agency preferred)
  • Active 2-20 Florida insurance license prior to start date
  • Clean criminal background check
  • Strong verbal and written communication skills
  • Tech-savvy with the ability to learn agency management systems quickly
  • Coachable, solution-oriented, and comfortable leading by example
  • Experience in a management or leadership role is a plus