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Insurance Retention Agent Jobs in Texas (NOW HIRING)

Promoted2

Remote Insurance Agent

Beaumont, TX · Remote

$60K - $110K/yr

Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year ... Manage client pipeline using our CRM system * Follow up to ensure satisfaction and policy retention

Ownwell

Insurance Agent

Austin, TX · On-site

As an insurance agent, you will be responsible for selling insurance policies to customers, and ... Retain customers year-over-year Requirements: * Must hold a Texas Property & Casualty insurance ...

Ownwell

Insurance Agent

Austin, TX

As an insurance agent, you will be responsible for selling insurance policies to customers, and ... Retain customers year-over-year Requirements: * Must hold a Texas Property & Casualty insurance ...

Ownwell

Insurance Agent

Austin, TX

As an insurance agent, you will be responsible for selling insurance policies to customers, and ... Retain customers year-over-year Requirements: * Must hold a Texas Property & Casualty insurance ...

Farmers Insurance

Farmers Insurance Agent

Austin, TX · On-site

$175K - $250K/yr

Farmers Insurance has been building a strong presence in this market, and our district office is ... Unlike a typical sales role where you start over every month, the clients you sign and retain ...

Farmers Insurance

Farmers Insurance Agent

Austin, TX · On-site

$175K - $250K/yr

Farmers Insurance has been building a strong presence in this market, and our district office is ... Unlike a typical sales role where you start over every month, the clients you sign and retain ...

Farmers Insurance

Farmers Insurance Agent

Austin, TX · On-site

$175K - $250K/yr

Farmers Insurance has been building a strong presence in this market, and our district office is ... Unlike a typical sales role where you start over every month, the clients you sign and retain ...

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Insurance Retention Agent information

What are the key skills and qualifications needed to thrive as an insurance retention agent?

To thrive as an Insurance Retention Agent, you need strong knowledge of insurance products, policy terms, and customer account management, often supported by a high school diploma or relevant insurance certifications. Familiarity with CRM software, policy management systems, and call center platforms is typically required. Excellent communication, problem-solving, and negotiation skills help you build rapport and address client concerns effectively. These abilities are essential for maintaining customer satisfaction, reducing policy cancellations, and driving business growth.

What is the difference between Insurance Retention Agent vs Insurance Customer Service Representative?

AspectInsurance Retention AgentInsurance Customer Service Representative
CredentialsLicensing may be required; sales and retention trainingGenerally customer service training; licensing varies
Work EnvironmentCall centers, insurance offices, remoteCall centers, insurance offices, remote
Employer & Industry UsageInsurance companies, agenciesInsurance companies, agencies, brokers
Primary FocusRetaining existing clients, upselling policiesHandling inquiries, providing policy info, resolving issues

While both roles involve communication with clients, Insurance Retention Agents focus on maintaining client relationships and reducing policy cancellations, often involving sales skills. Insurance Customer Service Representatives primarily address client questions and support needs. The roles overlap in work environment and credentials but differ in primary responsibilities.

What are some common challenges insurance retention agents face, and how can they overcome them?

Insurance Retention Agents often encounter challenges such as handling dissatisfied clients, addressing concerns about policy costs, and competing with offers from other companies. To overcome these challenges, agents should focus on building strong relationships with clients, actively listening to their needs, and demonstrating the unique value of their company's products. Additionally, staying well-versed in policy details and industry trends empowers agents to provide tailored solutions and improve retention rates.

What is an insurance retention agent?

Insurance Retention Agents are professionals who work for insurance companies or agencies with the primary goal of retaining existing clients. They reach out to policyholders whose policies are up for renewal or at risk of cancellation, addressing concerns, answering questions, and offering solutions to keep their business. Their responsibilities often include explaining policy benefits, handling customer complaints, and sometimes negotiating discounts or policy adjustments. By maintaining strong client relationships, they help reduce customer churn and support the company’s long-term growth.
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Insurance Retention Agent jobs near you
Infographic showing various Insurance Retention Agent job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Licensed Insurance Sales Agent

Oscar Arrieta Agency

El Paso, TX • On-site

$40K - $130K/yr

Full-time

Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Join Our Award-Winning Allstate Team

Are you ready to make a real impact on peoples lives using your passion for sales and customer service? The Oscar Arrieta Agency, a top-performing and nationally recognized Allstate agency, is looking for a Licensed Insurance Sales Agent to join our growing and dynamic team in El Paso, TX.

We are seeking a driven, confident, and self-motivated sales professional who thrives in a high-energy environment and is ready to take their career to the next level. If you're ready to help individuals, families, and businesses secure their futures-while building your own-this is the opportunity you've been waiting for.

As a Licensed Insurance Sales Agent, you will:

  • Sell, market, and service a wide range of Allstate insurance products including auto, home, renters, and financial services.
  • Build relationships with existing clients and generate new business through leads, referrals, and personal outreach.
  • Educate clients on their coverage options and tailor policies to fit their unique needs.
  • Represent the agency with professionalism, integrity, and a client-first mindset.
  • Collaborate with a supportive, high-achieving team committed to growth and excellence.

This is a full-time position with immediate openings and opportunities for career advancement.


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off


Responsibilities
  • Meet or exceed new business production goals and agency sales objectives.
  • Develop insurance quotes, present coverage options, and close sales.
  • Identify cross-sell and up-sell opportunities, including financial products.
  • Maintain thorough knowledge of underwriting, compliance, and rating guidelines.
  • Build lasting client relationships to ensure retention and policy renewals.
  • Consistently prospect and generate new leads through warm calls, networking, and referrals.
  • Present and explain insurance policies based on client goals and needs.

Requirements
  • Active Texas Property & Casualty Insurance License (Required).
  • Proven track record in sales with goal-oriented performance.
  • Excellent communication, negotiation, and closing skills.
  • Strong work ethic, self-discipline, and high motivation.
  • Professionalism, reliability, and a positive attitude.
  • Ability to multitask, follow up, and work independently.
  • Comfortable handling customer rejection and overcoming objections.
  • Bilingual (English/Spanish) is highly beneficial.
  • Prior insurance sales experience is a plus but not required if licensed and coachable.