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Insurance Retention Agent Jobs in Dallas, TX (NOW HIRING)

AAA

Membership Retention Agent

Coppell, TX · On-site

Membership Retention Agent This position makes outbound phone calls to lapsed members in California ... Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club ...

SimpleHire

Licensed Insurance Agent

Denton, TX

$35K/yr

Licensed Insurance Agent -- Farmers Insurance Agency (Denton, TX) Job Title: Licensed Insurance ... retention and renewals * Process quotes, applications, and policy changes accurately and ...

Goosehead Insurance

Enterprise Sales Agent

Roanoke, TX · On-site

$50K/yr

The focus of the Enterprise Sales Agent is to give quotes, close leads, and retain relationships. They will also advise clients on the benefits of various policies as well as tailoring insurance ...

New

Promoted2

Remote Insurance Agent

Dallas, TX · Remote

$60K - $110K/yr

Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year ... Manage client pipeline using our CRM system * Follow up to ensure satisfaction and policy retention

Beth Coleman Agency (Allstate Insurance)

Be Seen First

Insurance Sales Agent / Producer

Van Alstyne, TX · On-site

$100K - $160K/yr

Insurance Sales Agent / Producer - Allstate Insurance Agency $100K-$160K Total Compensation (Base ... Cross-sell and round out existing accounts to maximize protection and client retention * Deliver ...

Beth Coleman Agency (Allstate Insurance)

Be Seen First

Insurance Sales Agent / Producer

Van Alstyne, TX · On-site

$100K - $160K/yr

Insurance Sales Agent / Producer - Allstate Insurance Agency $100K-$160K Total Compensation (Base ... Cross-sell and round out existing accounts to maximize protection and client retention * Deliver ...

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All JobsInsurance Retention Agent JobsInsurance Retention Agent Jobs in Dallas, TX

Insurance Retention Agent information

See Dallas, TX salary details

$24.7K

$64.3K

$120.2K

How much do insurance retention agent jobs pay per year?

As of Aug 11, 2026, the average yearly pay for insurance retention agent in Dallas, TX is $64,322.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $76,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an insurance retention agent?

To thrive as an Insurance Retention Agent, you need strong knowledge of insurance products, policy terms, and customer account management, often supported by a high school diploma or relevant insurance certifications. Familiarity with CRM software, policy management systems, and call center platforms is typically required. Excellent communication, problem-solving, and negotiation skills help you build rapport and address client concerns effectively. These abilities are essential for maintaining customer satisfaction, reducing policy cancellations, and driving business growth.

What is the difference between Insurance Retention Agent vs Insurance Customer Service Representative?

AspectInsurance Retention AgentInsurance Customer Service Representative
CredentialsLicensing may be required; sales and retention trainingGenerally customer service training; licensing varies
Work EnvironmentCall centers, insurance offices, remoteCall centers, insurance offices, remote
Employer & Industry UsageInsurance companies, agenciesInsurance companies, agencies, brokers
Primary FocusRetaining existing clients, upselling policiesHandling inquiries, providing policy info, resolving issues

While both roles involve communication with clients, Insurance Retention Agents focus on maintaining client relationships and reducing policy cancellations, often involving sales skills. Insurance Customer Service Representatives primarily address client questions and support needs. The roles overlap in work environment and credentials but differ in primary responsibilities.

What are some common challenges insurance retention agents face, and how can they overcome them?

Insurance Retention Agents often encounter challenges such as handling dissatisfied clients, addressing concerns about policy costs, and competing with offers from other companies. To overcome these challenges, agents should focus on building strong relationships with clients, actively listening to their needs, and demonstrating the unique value of their company's products. Additionally, staying well-versed in policy details and industry trends empowers agents to provide tailored solutions and improve retention rates.

What is an insurance retention agent?

Insurance Retention Agents are professionals who work for insurance companies or agencies with the primary goal of retaining existing clients. They reach out to policyholders whose policies are up for renewal or at risk of cancellation, addressing concerns, answering questions, and offering solutions to keep their business. Their responsibilities often include explaining policy benefits, handling customer complaints, and sometimes negotiating discounts or policy adjustments. By maintaining strong client relationships, they help reduce customer churn and support the company’s long-term growth.
What are popular job titles related to Insurance Retention Agent jobs in Dallas, TX? For Insurance Retention Agent jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Insurance Retention Agent jobs in Dallas, TX look for? The top searched job categories for Insurance Retention Agent jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Insurance Retention Agent jobs? Cities near Dallas, TX with the most Insurance Retention Agent job openings:
Insurance Retention Agent jobs near you
Infographic showing various Insurance Retention Agent job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $64,322 per year, or $30.9 per hour.

Membership Retention Agent

American Automobile Association (AAA)

Coppell, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

AAA The Auto Club Group rating

7.5

Company rating: 7.5 out of 10

Based on 282 frontline employees who took The Breakroom Quiz

217th of 304 rated insurance

Job description

Membership Retention Agent

This position makes outbound phone calls to lapsed members in California, Hawaii, New Mexico and Texas in order to renew those memberships.
Job Duties

  • Using a predictive dialing tool, call lapsed members in California, Hawaii, New Mexico and Texas to generate a renewed membership.

  • Invoice memberships sold and process payments.

  • Maintain up-to-date, working knowledge of membership products, features and benefits.

  • Perform all other duties and responsibilities as assigned or required.

  • Work focuses on the ability to sell memberships. During the sales process, obstacles and conflicts can arise requiring the ability to multi-task and quickly provide solutions to various issues. Occasionally matters need to be referred to supervision for resolution.


Qualifications

  • High school diploma/GED required, college degree preferred.

  • 1-3 years sales experience preferred.

  • Professional communication skills required, both written and oral.

  • Demonstrate ability to prioritize tasks and assignments required.

  • Proficiency in Microsoft Office software, including Outlook, Word and Excel required.

Remarkable benefits:

Health coverage for medical, dental, vision

401(K) saving plans with company match AND Pension

Tuition assistance

Floating holidays and PTO for community volunteer programs

Paid parental leave

Wellness programs

Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

What AAA The Auto Club Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

American Automobile Association logo

About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

Social media

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