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Insurance Retention Agent Jobs in Kansas (NOW HIRING)

AAA Mid Atlantic

Insurance Sales Agent

Wichita, KS · On-site

$60K - $85K/yr

We offer opportunities for internal career advancement, including paths into Retention, Inside Sales, Coaching, and other roles. The primary duties of the Insurance Sales Agents are: * Identify ...

AAA Club Alliance, Inc.

Insurance Sales Agent

Wichita, KS · On-site

$60K - $85K/yr

We offer opportunities for internal career advancement, including paths into Retention, Inside Sales, Coaching, and other roles. The primary duties of the Insurance Sales Agents are: * Identify ...

AAA Club Alliance

Insurance Sales Agent

Lawrence, KS · On-site

$60K - $85K/yr

We offer opportunities for internal career advancement, including paths into Retention, Inside Sales, Coaching, and other roles. The primary duties of the Insurance Sales Agents are: * Identify ...

AAA Club Alliance

Insurance Sales Agent

Wichita, KS · On-site

$60K - $85K/yr

We offer opportunities for internal career advancement, including paths into Retention, Inside Sales, Coaching, and other roles. The primary duties of the Insurance Sales Agents are: * Identify ...

AAA Mid Atlantic

Insurance Sales Agent

Wichita, KS · On-site

$60K - $85K/yr

We offer opportunities for internal career advancement, including paths into Retention, Inside Sales, Coaching, and other roles. The primary duties of the Insurance Sales Agents are: * Identify ...

AAA Club Alliance

Insurance Sales Agent

Lawrence, KS · On-site

$60K - $85K/yr

We offer opportunities for internal career advancement, including paths into Retention, Inside Sales, Coaching, and other roles. The primary duties of the Insurance Sales Agents are: * Identify ...

AAA Mid Atlantic

Insurance Sales Agent

Lawrence, KS · On-site

$60K - $85K/yr

We offer opportunities for internal career advancement, including paths into Retention, Inside Sales, Coaching, and other roles. The primary duties of the Insurance Sales Agents are: * Identify ...

AAA Club Alliance, Inc.

Insurance Sales Agent

Wichita, KS · On-site

$60K - $85K/yr

We offer opportunities for internal career advancement, including paths into Retention, Inside Sales, Coaching, and other roles. The primary duties of the Insurance Sales Agents are: * Identify ...

AAA Club Alliance

Insurance Sales Agent

Wichita, KS · On-site

$60K - $85K/yr

We offer opportunities for internal career advancement, including paths into Retention, Inside Sales, Coaching, and other roles. The primary duties of the Insurance Sales Agents are: * Identify ...

AAA Mid Atlantic

Insurance Sales Agent

Wichita, KS · On-site

$60K - $85K/yr

We offer opportunities for internal career advancement, including paths into Retention, Inside Sales, Coaching, and other roles. The primary duties of the Insurance Sales Agents are: * Identify ...

AAA Mid Atlantic

Insurance Sales Agent

Lawrence, KS · On-site

$60K - $85K/yr

We offer opportunities for internal career advancement, including paths into Retention, Inside Sales, Coaching, and other roles. The primary duties of the Insurance Sales Agents are: * Identify ...

AAA Mid Atlantic

Insurance Sales Agent

Lawrence, KS · On-site

$60K - $85K/yr

We offer opportunities for internal career advancement, including paths into Retention, Inside Sales, Coaching, and other roles. The primary duties of the Insurance Sales Agents are: * Identify ...

AAA Mid Atlantic

Insurance Sales Agent

Wichita, KS · On-site

$60K - $85K/yr

We offer opportunities for internal career advancement, including paths into Retention, Inside Sales, Coaching, and other roles. The primary duties of the Insurance Sales Agents are: * Identify ...

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Insurance Retention Agent information

What is an insurance retention agent?

Insurance Retention Agents are professionals who work for insurance companies or agencies with the primary goal of retaining existing clients. They reach out to policyholders whose policies are up for renewal or at risk of cancellation, addressing concerns, answering questions, and offering solutions to keep their business. Their responsibilities often include explaining policy benefits, handling customer complaints, and sometimes negotiating discounts or policy adjustments. By maintaining strong client relationships, they help reduce customer churn and support the company’s long-term growth.

What are the key skills and qualifications needed to thrive as an insurance retention agent?

To thrive as an Insurance Retention Agent, you need strong knowledge of insurance products, policy terms, and customer account management, often supported by a high school diploma or relevant insurance certifications. Familiarity with CRM software, policy management systems, and call center platforms is typically required. Excellent communication, problem-solving, and negotiation skills help you build rapport and address client concerns effectively. These abilities are essential for maintaining customer satisfaction, reducing policy cancellations, and driving business growth.

What are some common challenges insurance retention agents face, and how can they overcome them?

Insurance Retention Agents often encounter challenges such as handling dissatisfied clients, addressing concerns about policy costs, and competing with offers from other companies. To overcome these challenges, agents should focus on building strong relationships with clients, actively listening to their needs, and demonstrating the unique value of their company's products. Additionally, staying well-versed in policy details and industry trends empowers agents to provide tailored solutions and improve retention rates.

What is the difference between Insurance Retention Agent vs Insurance Customer Service Representative?

AspectInsurance Retention AgentInsurance Customer Service Representative
CredentialsLicensing may be required; sales and retention trainingGenerally customer service training; licensing varies
Work EnvironmentCall centers, insurance offices, remoteCall centers, insurance offices, remote
Employer & Industry UsageInsurance companies, agenciesInsurance companies, agencies, brokers
Primary FocusRetaining existing clients, upselling policiesHandling inquiries, providing policy info, resolving issues

While both roles involve communication with clients, Insurance Retention Agents focus on maintaining client relationships and reducing policy cancellations, often involving sales skills. Insurance Customer Service Representatives primarily address client questions and support needs. The roles overlap in work environment and credentials but differ in primary responsibilities.

What are popular job titles related to Insurance Retention Agent jobs in Kansas?

For Insurance Retention Agent jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Insurance Retention Agent jobs in Kansas look for?

The top searched job categories for Insurance Retention Agent jobs in Kansas are:

What cities in Kansas are hiring for Insurance Retention Agent jobs?

Cities in Kansas with the most Insurance Retention Agent job openings:

Insurance Retention Agent jobs near you
Infographic showing various Insurance Retention Agent job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, and 6% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Insurance Sales Agent

AAA Mid Atlantic

Wichita, KS • On-site

$60K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

AAA The Auto Club Group rating

7.4

Company rating: 7.4 out of 10

Based on 284 frontline employees who took The Breakroom Quiz

235th of 315 rated insurance

Job description

The AAA Advantage:

  • Ability to Sell Through Multiple Insurance Carriers

  • Opportunity to Build Your Book and Earn Renewal Income

  • Preferred Access to Millions of AAA Members

  • Company-Paid Incentive Trips for Top Performers

  • Marketing Funds to Build Community Presence & Relationships

  • Inbound Leads Delivered Through a Custom Salesforce Platform

  • 4-Week Dedicated Onboarding & Systems Training

  • 12 Months of 1:1 Coaching from an Insurance Process Specialist

  • Sales Promotions, Recognition Programs & Performance Awards

  • Robust Telephony Platform for Prospecting & Customer Outreach

  • There is no baseline requirement for commission eligibility. Commission is earned beginning with the first policy sold

What we can offer you:

  • The base compensation for this position is $45,000/year. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.

  • This position is eligible to earn uncapped commission, with forecasted earning potential of $60,000 - $85,000 in the first year. Additionally, top performers may qualify for exclusive annual sales trips and other incentives.

  • Career Growth: We offer opportunities for internal career advancement, including paths into Retention, Inside Sales, Coaching, and other roles.

The primary duties of the Insurance Sales Agents are:

  • Identify customer needs and recommend appropriate insurance products.Offering an array of personal lines, small commercial and life insurance products

  • Maintain partnerships with insurance company representatives and underwriters, and works as a liaison between the client and the insurer

  • Must be able to develop your own leads through referral sources, including, but not limited to; realtors/brokers, mortgage lenders, car dealerships, automotive repair shops, bankers, businesses, and AAA member referrals

Minimum Qualifications:

  • This is an in-office position. Candidates must reside within a commutable distance from Wichita, KS - West.

  • 2+ years of experience in a sales environment meeting set metrics

  • Experience in networking and prospecting to generate your own leads

  • Active Property and Casualty License and Life License preferred

  • Experience with Salesforce, Applied EPIC, and multiple carriers/rater platform preferred

Full time Associatesare offered a comprehensive benefits package that includes:

  • Medical, Dental, and Vision plan options
  • Up to 2 weeks Paid parental leave
  • 401k plan with company match up to 7%
  • 2+ weeks of PTO within your first year
  • Paid company holidays
  • Company provided volunteer opportunities + 1 volunteer day per year
  • Free AAA Membership
  • Continual learning reimbursement up to $5,250 per year
  • And MORE! Check out our Benefits Pagefor more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category: 

Insurance

What AAA The Auto Club Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

American Automobile Association logo

About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

Social media

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