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Insurance Retention Agent Jobs in Kansas (NOW HIRING)

KAIA

Personal Lines Insurance Agent

Junction City, KS · On-site

$2.0K - $4.0K/mo

Support and prepare clients for renewal and retention and maintain strong client relationships ... Compensation: $2,000.00 - $4,000.00 per month YOUR FUTURE as an Independent Insurance Agent Starts ...

AAA Mid Atlantic

Insurance Sales Agent

Wichita, KS · On-site

$55K - $70K/yr

Sales focused with a dedicated Customer Service & Policy Retention teams * Opportunity to build ... The primary duties of the Insurance Sales Agents are: * Identify customer needs and recommend ...

AAA Mid Atlantic

Insurance Sales Agent

Lawrence, KS · On-site

$55K - $70K/yr

Sales focused with a dedicated Customer Service & Policy Retention teams * Opportunity to build ... The primary duties of the Insurance Sales Agents are: * Identify customer needs and recommend ...

AAA Club Alliance, Inc.

Insurance Sales Agent

Wichita, KS · On-site

$55K - $70K/yr

Sales focused with a dedicated Customer Service & Policy Retention teams * Opportunity to build ... The primary duties of the Insurance Sales Agents are: * Identify customer needs and recommend ...

AAA Mid Atlantic

Insurance Sales Agent

Wichita, KS

$55K - $70K/yr

Sales focused with a dedicated Customer Service & Policy Retention teams * Opportunity to build ... The primary duties of the Insurance Sales Agents are: * Identify customer needs and recommend ...

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Insurance Retention Agent information

What are the key skills and qualifications needed to thrive as an Insurance Retention Agent, and why are they important?

To thrive as an Insurance Retention Agent, you need strong knowledge of insurance products, policy terms, and customer account management, often supported by a high school diploma or relevant insurance certifications. Familiarity with CRM software, policy management systems, and call center platforms is typically required. Excellent communication, problem-solving, and negotiation skills help you build rapport and address client concerns effectively. These abilities are essential for maintaining customer satisfaction, reducing policy cancellations, and driving business growth.

What is the difference between Insurance Retention Agent vs Insurance Customer Service Representative?

AspectInsurance Retention AgentInsurance Customer Service Representative
CredentialsLicensing may be required; sales and retention trainingGenerally customer service training; licensing varies
Work EnvironmentCall centers, insurance offices, remoteCall centers, insurance offices, remote
Employer & Industry UsageInsurance companies, agenciesInsurance companies, agencies, brokers
Primary FocusRetaining existing clients, upselling policiesHandling inquiries, providing policy info, resolving issues

While both roles involve communication with clients, Insurance Retention Agents focus on maintaining client relationships and reducing policy cancellations, often involving sales skills. Insurance Customer Service Representatives primarily address client questions and support needs. The roles overlap in work environment and credentials but differ in primary responsibilities.

Why do most insurance agents quit?

Most insurance retention agents quit due to high rejection rates, pressure to meet sales targets, and job stress. The role often involves commission-based pay, which can lead to income instability and burnout over time.

What jobs pay 4000 a week without a degree?

An Insurance Retention Agent can potentially earn around $4,000 weekly through commissions and bonuses, especially with experience and high sales performance. Other high-paying roles without a degree include sales positions, real estate agents, and certain entrepreneurial ventures, often requiring strong communication skills and self-motivation. These jobs typically involve commission-based pay structures and may require licensing or certifications depending on the industry.

What are some common challenges Insurance Retention Agents face, and how can they overcome them?

Insurance Retention Agents often encounter challenges such as handling dissatisfied clients, addressing concerns about policy costs, and competing with offers from other companies. To overcome these challenges, agents should focus on building strong relationships with clients, actively listening to their needs, and demonstrating the unique value of their company's products. Additionally, staying well-versed in policy details and industry trends empowers agents to provide tailored solutions and improve retention rates.

What is the highest paying insurance agent job?

The highest paying insurance retention agents typically earn higher commissions and bonuses, especially those working in specialized or high-value markets such as commercial insurance or life insurance. Experienced agents with strong sales skills and industry certifications can also increase their earning potential significantly, often reaching six-figure incomes in top roles or agencies.

What are Insurance Retention Agents?

Insurance Retention Agents are professionals who work for insurance companies or agencies with the primary goal of retaining existing clients. They reach out to policyholders whose policies are up for renewal or at risk of cancellation, addressing concerns, answering questions, and offering solutions to keep their business. Their responsibilities often include explaining policy benefits, handling customer complaints, and sometimes negotiating discounts or policy adjustments. By maintaining strong client relationships, they help reduce customer churn and support the company’s long-term growth.

What does a insurance retention specialist do?

An insurance retention specialist is responsible for maintaining existing client accounts by addressing their concerns, providing policy information, and offering solutions to retain their business. They often use communication skills and customer relationship management (CRM) tools to improve customer satisfaction and reduce policy cancellations.
What are popular job titles related to Insurance Retention Agent jobs in Kansas? For Insurance Retention Agent jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Insurance Retention Agent jobs in Kansas look for? The top searched job categories for Insurance Retention Agent jobs in Kansas are:
What cities in Kansas are hiring for Insurance Retention Agent jobs? Cities in Kansas with the most Insurance Retention Agent job openings:
Insurance Retention Agent jobs near you
Infographic showing various Insurance Retention Agent job openings in Kansas as of July 2026, with employment types broken down into 1% Locum Tenens, 87% Full Time, 9% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.

Customer Retention Specialist - State Farm Agent Team Member

Kurt Goeser State Farm

Lawrence, KS

$55K - $70K/yr

Full-time, Contractor

Medical, Retirement, PTO

Posted 19 days ago

Job description

Customer Retention Specialist - State Farm Agent Team Member

Position Overview

Kurt Goeser State Farm is adding a Customer Retention Specialist in Lawrence, KS to help existing customers with policy questions, billing, claims follow-up, and coverage updates. This is a steady, customer-facing office role for someone organized, patient, and comfortable handling phone-based service.

Responsibilities

  • Proactively reach out for policy reviews and renewals to retain customers
  • Handle policy questions, billing inquiries, and coverage changes accurately
  • Resolve service issues with patience and professionalism
  • Identify coverage gaps and service needs during reviews
  • Follow up consistently to support customer loyalty and retention
  • Maintain accurate customer records in the agency system

Qualifications

  • No prior insurance experience required
  • Excellent listening, empathy, and problem-solving skills
  • Organized and detail-oriented with strong follow-through
  • Willingness to obtain the required Property and Casualty license
  • Positive, professional, customer-first attitude

Benefits

  • Base salary plus performance-based commission
  • 401(k) retirement plan with employer match
  • Health insurance
  • Paid time off (vacation, sick, and personal days)
  • Paid company holidays
  • Clear career advancement paths
  • Company events, contests, and team lunches

Pay range: $55,000-$70,000 per year

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Qualifications to be employees of a State Farm agent are established by each independent contractor agent. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.