Insurance Quality Assurance Jobs in Quebec (NOW HIRING)

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

94,200 - 115,200

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

12%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) - with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

As a Technical Business Analyst, you will play a key role as an interpreter and facilitator between the Development, Quality Assurance, IT teams, and business partners. You will be part of a small team whose mission is to create and continuously improve a test data management and testing capability tool to make our Development and Quality Assurance teams faster, more autonomous, and more efficient.

The product covers two complementary components:

• Test data management and creation, including the creation of anonymized insurance policies via internal tools to be enhanced.

• A WireMock-based Mock Server, usable through a UI interface or via the backend (API), enabling REST and GraphQL responses to be mocked in order to stabilize and speed up testing (integration, E2E, regression).

Our solution is developed in Kotlin (a Java background is sufficient to succeed in the role).

What you'll do here:

In addition to classic BA activities:

• Gather and formalize the needs of Dev/QA teams for the Mock Server: use cases (dynamic mocks, matching rules, scenarios, latency, errors, versions), governance, and best practices.

• Define UI and API (backend) user journeys: creating/managing mocks, enabling/disabling, environment-based management, sharing and reuse.

• Write user stories and acceptance criteria covering REST and GraphQL (queries, headers, payload, variables, status codes, timeouts).

• Collaborate with developers to frame functional/technical choices around WireMock (templates, mappings, priorities, recordings, etc.) and ensure alignment with QA needs.

• Contribute to the acceptance testing strategy and to validating mock scenarios (including happy path + error cases).

What you bring to the table:

• Experience in a web environment and understanding of API integrations.

• Strong knowledge of REST and a good understanding of GraphQL (or a strong ability to ramp up).

• Comfortable in a technical context; Kotlin is a plus, Java is sufficient.

• Bilingualism (French and English) - Need to interact regularly with colleagues from across the country.

• No Canadian work experience required however must be eligible to work in Canada.

#LI-Hybrid

Ce poste jouera un role essentiel au sein de notre equipe. | This position will fill an essential role in our team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.