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Insurance Operations Manager Jobs in Ottawa, ON (NOW HIRING)

Wawanesa Insurance

Claims Technical Specialist

Ottawa, ON · Hybrid

CA$90K - CA$110K/yr

About The Wawanesa Mutual Insurance Company Founded in 1896, The Wawanesa Mutual Insurance Company ... Use quality results, reporting, and operational trends to recommend improvements and strengthen ...

Sentinel Management

Licensed Condominium Manager

Greely, ON · On-site

CA$50K - CA$100K/yr

Manage day-to-day property operations, ensuring compliance with all governing documents and legislation. * Maintain accurate records, documentation, insurance requirements, and status certificates in ...

3 Brasseurs Canada

Manager

Ottawa, ON · On-site

CA$58K - CA$68K/yr

Employer pays 55% of insurance * Employee Assistance Program fully covered by the employer ... Supervise floor operations and ensure an exceptional customer experience: greeting, food service ...

Ardene

Assistant Manager

Kanata, ON · On-site

CA$19.65 - CA$22.32/hr

Oversee all store operations including: opening and closing procedures, store cleanliness, re ... Group insurance Bonus possibilities Dynamic and friendly work environment Employee discount ...

PVH

Store Manager - Full-Time

Ottawa, ON · On-site

CA$65K - CA$76K/yr

As a Store Manager, you will lead store operational functions, including opening and closing ... Insurance :best in class medical insurance, vision insurance, dental insurance, life insurance, and ...

Ardene

Assistant Manager

Kanata, ON

CA$19.65 - CA$22.32/hr

Oversee all store operations including: opening and closing procedures, store cleanliness, re ... Group insurance Bonus possibilities Dynamic and friendly work environment Employee discount ...

IKO Industries, Inc

Production Operator

Hamilton, ON · On-site

CA$29.58/hr

The Production Operator will report to the Operations Manager. Role: Production Operator Starting ... Vision Insurance * Life Insurance * Long-term Disability * Short-term Disability * RRSP Match

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All JobsInsurance Operations JobsInsurance Operations Manager JobsInsurance Operations Manager Jobs in Ottawa, ON

Insurance Operations Manager information

See Ottawa, ON salary details

$33.8K

$70.7K

$101.9K

How much do insurance operations manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for insurance operations manager in Ottawa, ON is $70,666.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,157.00 and $84,306.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an insurance operations manager?

To thrive as an Insurance Operations Manager, you need in-depth knowledge of insurance products, regulatory compliance, and operational best practices, usually backed by a bachelor's degree in business or a related field. Familiarity with insurance management software, claims processing systems, and, in some cases, certifications like CPCU (Chartered Property Casualty Underwriter) are highly valued. Strong leadership, problem-solving abilities, and effective communication are essential soft skills for managing teams and optimizing processes. These skills and qualifications ensure efficient operations, regulatory adherence, and high service quality within the insurance organization.

What are some common challenges faced by insurance operations managers, and how can they be addressed?

Insurance Operations Managers often encounter challenges such as streamlining processes across departments, ensuring compliance with constantly changing regulations, and managing high volumes of transactions efficiently. To address these issues, they frequently implement process automation, foster cross-functional communication, and stay updated on industry best practices. Building a strong team and investing in ongoing training can also help maintain high operational standards and adapt to evolving business needs.

What is the difference between Insurance Operations Manager vs Insurance Underwriter?

AspectInsurance Operations ManagerInsurance Underwriter
Primary RoleOversees daily insurance company operations, manages teams, and improves processesEvaluates insurance applications, assesses risk, and determines policy terms
Required CredentialsTypically requires a bachelor’s degree in business, finance, or related field; certifications like CPCU are commonUsually requires a bachelor’s degree; professional certifications like CPCU or ARM are beneficial
Work EnvironmentOffice setting within insurance companies or agenciesOffice environment, often within underwriting departments
Employer & Industry UsageUsed across insurance carriers, agencies, and brokersPrimarily within insurance companies and underwriting firms

The Insurance Operations Manager focuses on managing overall insurance processes and teams, while the Insurance Underwriter specializes in evaluating individual insurance applications and assessing risk. Both roles require similar credentials and work in office settings within the insurance industry, but their core responsibilities differ significantly.

Is an insurance operations manager a high paying job?

Insurance operations managers typically earn a competitive salary that varies by location, experience, and company size. In general, they are considered to have mid- to high-level compensation within the insurance industry, often supplemented by bonuses and benefits. Advanced skills in process optimization, leadership, and industry knowledge can lead to higher pay levels.

What does an insurance operations manager do?

An insurance operations manager oversees the daily functions of an insurance company or department, including claims processing, policy administration, and customer service. They coordinate teams, improve operational efficiency, ensure compliance with regulations, and often use management software to monitor performance and workflows.

What job categories do people searching Insurance Operations Manager jobs in Ottawa, ON look for?

The top searched job categories for Insurance Operations Manager jobs in Ottawa, ON are:

What cities near Ottawa, ON are hiring for Insurance Operations Manager jobs?

Cities near Ottawa, ON with the most Insurance Operations Manager job openings:

Insurance Operations Manager jobs near you
Infographic showing various Insurance Operations Manager job openings in Ottawa, ON as of September 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $70,666 per year, or $34 per hour.

Specialist I, Customer Operations

Ricoh USA, Inc.

Ottawa, ON • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 25 days ago

Key responsibilities

  • Deliver Ricoh Managed Document Services at the customer site in accordance with client contract, SLA, and Statement of Work specifications.

  • Manage fleet optimization, consumables inventory, and asset reporting to ensure SLA compliance and operational efficiency.

  • Collect, analyze, and report on KPIs, providing trend analysis and recommendations for operational improvements.

Ricoh rating

7.8

Company rating: 7.8 out of 10

Based on 174 frontline employees who took The Breakroom Quiz

70th of 161 rated electronics manufacturers

Job description

 
Supervisor I, Customer Operations
Responsibilities:
  • Responsible for delivering Ricoh Managed Document Services in accordance to client contract, SLA and Statement of Work specifications through on-site presence at a named customer site, in accordance with Ricoh Managed Document Services delivery standards defined by RCL
  • Fleet optimization services/analysis and recommendations for technology utilization and Continuous Improvement throughout term of the agreement
  • Assist in the design and development of processes and procedures specific to support in the customer environment as well as creating the accompanying documentation
  • Assist in solution design and provide consultative input and analysis based on client "Best Practices" and standards (following standard operating procedures)
  • Fleet and services management: consumables, escalation support, asset reporting, Service Level Agreement compliance and standards management through device/asset reporting, data collection and validation vs. predetermined measures
  • Maintain customer satisfaction at agreed levels
  • Collect, analyze and report on KPI's as well as provide trend analysis with recommendations for operational improvements in the customer environment
  • Deliver agreed levels of service (as defined in customer SLA) and work closely with customer Help Desk to monitor and manage all service related issues and escalations
  • Consumables Inventory monitoring and management
  • Ensure a working knowledge of all Ricoh vertical solution, product and software offerings
  • Assist with quarterly account reviews as required
Education & Experience:
  • Minimum 2 years experience in an administrative role
  • Industry related training and recognized certifications
  • Post-secondary (undergraduate, tech degree, diploma or certificates)
Skills:
  • Must be able to communicate in French and English
  • Access to a vehicle is preferred for occasional client site meetings
  • Excellent communication skills with proven ability to conduct professional business communications
  • Proficient in MS Office applications with demonstrated Excel skills
  • Self directed with the ability to work independently
  • Present a professional image at all times to customers and vendors
 
 

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

  • Select the medical, dental, life, and disability insurance coverage that fits your needs.
  • Contribute to your financial security with Ricoh Canada's Retirement plan, with company matching contributions.  
  • Augment your education with team member tuition assistance programs.
  • Enjoy paid vacation time and paid holidays annually.
  • Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

What Ricoh employees say

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