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Insurance Manager Jobs in Kitchener Waterloo, ON

Salesforce Lead Developer

Kitchener, ON · Hybrid

CA$100K - CA$130K/yr

About The Wawanesa Mutual Insurance Company Founded in 1896, The Wawanesa Mutual Insurance Company ... Configure and extend Financial Services Cloud for onboarding, client and household management, KYC ...

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Insurance Manager information

What is an insurance manager?

An insurance manager oversees the performance of all the employees who work for an insurance branch and verifies that all corporate policies are followed, including the filing of client records. Specifically, as an insurance manager, you supervise a sales agent or broker to help them drive sales and make sure they sell enough policies. Then, you ensure each of your sales agents receives a commission for excelling in their duties. To maximize profits, you set premiums by using actuary data and information from appraisers to determine the likelihood of clients filing claims, as well as the value of their assets. In this role, you are typically involved in many actions that the branch takes, such as the approval, denial, or investigation of claims.

What are the key skills and qualifications needed to thrive as an insurance manager?

To thrive as an Insurance Manager, you need expertise in risk assessment, policy analysis, and regulatory compliance, often supported by a bachelor's degree in finance, business, or a related field. Familiarity with insurance management software, claims processing systems, and industry certifications like CPCU or ARM is highly valuable. Strong leadership, negotiation, and interpersonal skills help build effective teams and maintain client relationships. These abilities are crucial for ensuring seamless operations, regulatory adherence, and delivering excellent service in a competitive insurance environment.

What are some common challenges faced by insurance managers and how can they be addressed?

Insurance Managers often face challenges such as keeping up with changing regulations, managing diverse client portfolios, and balancing risk assessment with customer service. Staying updated with industry regulations and investing in continuous professional development can help address compliance issues. Effective communication and strong organizational skills are essential for managing multiple clients and teams. Additionally, leveraging modern insurance software can streamline operations and enhance accuracy in policy management.

What is the difference between Insurance Manager vs Insurance Underwriter?

AspectInsurance ManagerInsurance Underwriter
CredentialsOften requires insurance-related certifications and management experienceTypically holds actuarial, underwriting, or insurance licenses
Work EnvironmentManages teams, oversees policies, and develops strategies within insurance companiesEvaluates risks, assesses applications, and determines policy terms
Employer & Industry UsageCommonly employed in insurance firms, brokers, and agenciesPrimarily found in insurance companies and underwriting firms
Search & Comparison IntentPeople compare roles involving insurance policy oversight and managementIndividuals interested in risk assessment and policy issuance

The main difference between an Insurance Manager and an Insurance Underwriter lies in their responsibilities. Insurance Managers oversee teams, develop policies, and manage overall operations, while Insurance Underwriters focus on evaluating individual risks and determining policy terms. Both roles require insurance-related credentials and are integral to the insurance industry, but they serve different functions within the insurance process.

What are the most commonly searched types of Insurance jobs in Kitchener Waterloo, ON?

The most popular types of Insurance jobs in Kitchener Waterloo, ON are:

What cities near Kitchener Waterloo, ON are hiring for Insurance Manager jobs?

Cities near Kitchener Waterloo, ON with the most Insurance Manager job openings:

Infographic showing various Insurance Manager job openings in Kitchener Waterloo, ON as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.

Bilingual Financial Service Consultant- Insurance

Sun Life Financial

Waterloo, ON • Hybrid

Full-time

Medical, Dental, Life, PTO

Posted 7 days ago


Sun Life Assurance Company of Canada rating

8.6

Company rating: 8.6 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

90th of 311 rated insurance


Job description

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.


At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.


When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.


Discover how you can make a difference in the lives of individuals, families and communities around the world.


Job Description:

It's an hybrid position. You will have to come in office (downtown Montreal) once per week.

As a Financial Services Consultant (FSC) you are a self-starter who enjoys building relationships, managing a pipeline of leads and showcasing the value Sun Life brings. The prospect of engaging members over the phone who are leaving their employer plans energizes you. The journey of uncovering a member's needs and recommending Insurance solutions to satisfy those needs inspires you.

Reporting to the Sales Manager, Client Solutions you will:

  • Receive inbound calls and transferred sales leads from Group Benefits (GB) members who are leaving their employer, and want to convert their health and dental, life insurance and/or critical illness policies

  • Provide phone consultation to members who have insurance needs by reviewing their options and recommending solutions that are aligned to their needs

  • Build expertise on our range of Insurance products

  • Fulfill the requirements of all key strategic priorities i.e. multi-product selling and partnering with Sun Life's Career Sales Force

  • Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

  • Meet Quality Assurance Requirements and other key performance metrics

  • Contribute to the Rollover Protection sales target by meeting or exceeding individual count and premium targets

Specific knowledge, skills, and abilities:

  • Interpersonal, written, and oral communication skills

  • Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide.

  • Listening skills and the ability to ask probing questions, understand concerns, and overcome objections

  • Work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment

  • Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.

  • Must possess and be able to demonstrate strong influencing and closing skills.

  • Ability to learn and navigate new software quickly

What you bring to the table:

  • Valid and active Life Insurance License (LLQP/PQAP)

  • Minimum 2 years of relatedsales and/or service experience (sales experience preferred)

  • Excellent communication skills

Maximize your earning potential:

  • Competitive Base Salary with the potential to earn up to 20% to 30% extra income

  • Comprehensive benefits package including:

    • Medical, dental, life, and disability insurance

    • Stock purchase plan

    • 3 week paid vacation

    • Tuition assistance

  • Licensing fees covered

  • Foster environment of continuous education committed to personal growth and development

#LI-Hybrid


The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.


Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.


Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.


We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.


We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.


We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.


Salary Range:

58,000/58 000 - 93,000/93 000

Job Category:

Sales - SIP

Posting End Date:

20/08/2026

What Sun Life Assurance Company of Canada employees say

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