Insurance Housing In Jobs in Virginia (NOW HIRING)

Requisition ID:
49150
Work Location:
Housing - Housing Resource Center, N Witchduck Road
Pay Range:
G.16, $36,753.60 - $56,971.20
Starting Salary:
Depending upon Qualifications
Work Schedule:
M-F, 8am-5pm
Part Time Hours/Wk:
Job Open Date:
6/1/26
Application Deadline:
6/10/26
Job Duties:
Join Us in Strengthening Housing Stability in Virginia Beach
At Virginia Beach Housing and Neighborhood Preservation, we connect individuals and families to the resources they need to obtain, maintain, and sustain stable housing in vibrant, well-maintained neighborhoods. We are looking for a Housing Specialist Assistant who is passionate about helping people, enjoys meaningful work, and wants to be part of a mission-driven team making a real difference in our community.
About the Role
The Housing Specialist Assistant plays a key role in supporting our Homeless Services team. Under the guidance of the Homeless Services Coordinator, you will help individuals navigate housing and financial assistance programs, ensure accurate documentation, and connect clients to services that support housing stability.
What You'll Do
• Welcome clients with professionalism, empathy, and excellent customer service.
• Conduct triage assessments and in-person interviews to understand client needs.
• Assist clients with completing required forms and gathering documentation.
• Support eligibility determinations and help clients connect with appropriate services.
• Enter and maintain accurate information in multiple systems.
• Prepare, scan, file, and organize documents and maintain orderly records.
• Use basic math to help process applications and financial information.
• Prioritize daily tasks and collaborate closely with your supervisor and team.
• Assist with preparing reports and supporting general administrative operations.
• Contribute to front-desk coverage by greeting visitors, answering phones, and initiating the intake process.
• Deliver consistent, high-quality customer service to all clients and partners.
Why This Role Matters
This position is a great opportunity for someone who wants to:
• Make a meaningful impact in the community.
• Work in a supportive, mission-aligned team environment.
• Help individuals and families find stability and hope.
• Build valuable experience in human services, housing programs, and public service.
Preferred Qualifications
• Experience providing customer service in person and by phone.
• Experience conducting intake assessments.
• Experience conducting structured and detailed interviews to determine needs and program eligibility.
• Strong attention to detail and accurate and consistent data entry skills.
• Experience working with diverse populations, including individuals who may be vulnerable.
• Ability to remain calm and use de-escalation techniques during challenging situations.
Benefits
The City provides a comprehensive benefits package, including health, dental, and life insurance; retirement and savings plans; parental leave; holidays; and annual and sick leave.
Official City Job Description:
https://virginia-beach-departments-docs.s3.amazonaws.com/city/job-descriptions-pay-plans/Housing-Specialist-Assistant-03152.pdf
Working Conditions:
https://workingcondition-summary-prod.s3.amazonaws.com/B.007919.pdf
Minimum Requirements:
MINIMUMS: High school or GED plus two (2) years experience in fields providing the required knowledge, skills, and abilities; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities. SPECIAL REQUIREMENTS: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
Additional Requirements:
DMV Transcript: Not Required
CDL: Not Required
DOT History: Not Required
CPS Check: Not Required
Physical: Not Required
Respirator: Not Required
Polygraph Review: Not Required
Psychological Screening: Not Required
Attachments Required:
Preferences:
Preferred Qualifications
• Experience providing customer service in person and by phone.
• Experience conducting intake assessments.
• Experience conducting structured and detailed interviews to determine needs and program eligibility.
• Accurate and consistent data entry skills.
• Experience working with diverse populations, including individuals who may be vulnerable.
• Experience using de-escalation techniques during challenging situations.
Special Instructions:

• Please complete the application in its entirety and include your resume if required by the posting.
• Your responses to any "Supplemental Questions", if attached to this requisition, must be supported by the information you provide on your application and/or resume; or otherwise demonstrated during the hiring process.
• You will not be able to access the details of this job ad once the closing date has passed. If you would like to retain this information, please take a screen shot or print using your browser's printing capability.

VRS Contribution: All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.
Drug Free Workplace: The City of Virginia Beach maintains a drug free workplace.