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Insurance Follow Up Jobs in Ohio (NOW HIRING)

SIBCY CLINE

Insurance Agent

Cincinnati, OH · On-site

... * Follow up with clients to review information, endorse extra coverage selections, and answers ... in insurance industry, including customer service experience * Property and Casualty license ...

SIBCY CLINE

Insurance Agent

Cincinnati, OH

... * Follow up with clients to review information, endorse extra coverage selections, and answers ... in insurance industry, including customer service experience * Property and Casualty license ...

Williams Oral Surgery

Insurance Coordinator

Columbus, OH · On-site

$24 - $29/hr

Collect payments from patients, manage accounts receivable, and follow up on outstanding balances. * Maintain up-to-date records of patient procedures and insurance claims. * Communicate with ...

Area Temps

Insurance Agent

Mayfield Heights, OH · On-site

$14.50/hr

An insurance company is seeking an agent who will contact clients regarding home and auto changes/updates, follow up on late payments, and sending information to banks. Additionally, you will also ...

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All JobsInsurance Follow Up JobsInsurance Follow Up Jobs in Ohio

Insurance Follow Up information

See Ohio salary details

$13

$17

$22

How much do insurance follow up jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for insurance follow up in Ohio is $17.93, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $19.18 per hour, depending on experience, location, and employer.

What is the difference between Insurance Follow Up vs Insurance Claims Processor?

AspectInsurance Follow UpInsurance Claims Processor
CredentialsTypically requires knowledge of insurance policies and customer service skillsRequires understanding of claims procedures and insurance policies
Work EnvironmentOffice setting, often customer-facing or via phone/emailOffice-based, handling claim documentation and processing
Employer & IndustryInsurance companies, healthcare providers, or third-party administratorsInsurance companies, healthcare providers, or claims processing centers
Primary FocusFollowing up on unpaid or pending claims, customer communicationReviewing, processing, and adjudicating insurance claims

Insurance Follow Up and Insurance Claims Processor roles both operate within the insurance industry but focus on different stages of the claims process. Insurance Follow Up emphasizes communication and collection of pending claims, while Insurance Claims Processors handle the detailed review and processing of claims. Understanding these distinctions helps job seekers and employers target the right skills and responsibilities for each position.

What is insurance follow up?

Insurance follow up refers to the process of contacting insurance companies to check the status of submitted claims, resolve denials, and ensure timely payment for healthcare services. Professionals in this role review accounts, identify unpaid or underpaid claims, and communicate with insurers to address issues or provide additional documentation. Their work helps healthcare providers maintain steady cash flow and reduces claim rejections or delays. Effective insurance follow up is crucial for the financial health of medical practices and hospitals.

What does an insurance follow-up specialist do?

An insurance follow-up specialist manages communication with clients, insurance companies, and healthcare providers to ensure claims are processed accurately and promptly. They review claim statuses, resolve discrepancies, and may use claims management software to track progress and improve claim outcomes.

What are the key skills and qualifications needed to thrive as an insurance follow up specialist?

To thrive as an Insurance Follow Up Specialist, you need a solid understanding of medical billing, insurance processes, and account reconciliation, typically supported by experience in healthcare administration. Familiarity with claims management software, electronic health records (EHRs), and payer portals is essential for efficient workflow. Attention to detail, persistence, and strong communication skills help resolve claim denials and negotiate with insurance representatives. These skills are crucial for maximizing reimbursements, reducing claim backlogs, and ensuring financial health for healthcare providers.

What are some common challenges faced in an insurance follow up role, and how can they be managed effectively?

One of the main challenges in an Insurance Follow Up role is dealing with delayed or denied claims, which often requires persistent communication with insurance companies and careful attention to detail. Additionally, navigating complex billing systems and staying updated on changing insurance policies can be demanding. Effective time management, strong organizational skills, and a proactive approach to problem-solving help professionals stay on top of their tasks and ensure timely reimbursement. Regular collaboration with billing teams and healthcare providers also supports accurate claim resolution and improves overall workflow.

What are the most commonly searched types of Insurance Follow Up jobs in Ohio?

The most popular types of Insurance Follow Up jobs in Ohio are:

What are popular job titles related to Insurance Follow Up jobs in Ohio?

For Insurance Follow Up jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Insurance Follow Up jobs in Ohio look for?

The top searched job categories for Insurance Follow Up jobs in Ohio are:

What cities in Ohio are hiring for Insurance Follow Up jobs?

Cities in Ohio with the most Insurance Follow Up job openings:

Insurance Follow Up jobs near you
Infographic showing various Insurance Follow Up job openings in Ohio as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,289 per year, or $17.9 per hour.

Licensed Insurance Customer Service Representative

Otto Insurance Group

Mount Vernon, OH

$33K - $45K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

About Us:

Otto Insurance Group is a growing insurance agency committed to delivering outstanding customer service and tailored insurance solutions. We value integrity, professionalism, and building strong relationships with our clients.

Job Summary:

We’re seeking a Licensed Insurance Customer Service Representative to join our team. In this role, you’ll support our clients by addressing inquiries, processing policy changes, resolving issues, and ensuring client satisfaction. You’ll work closely with agents and underwriters to provide excellent service and build lasting client relationships.

Responsibilities:

  • Handle inbound and outbound customer service calls and emails

  • Assist clients with policy inquiries, coverage options, billing questions, and claims processes

  • Process policy endorsements, renewals, cancellations, and payments

  • Maintain accurate records in agency management systems 

  • Work with agents to follow up on leads, cross-sell, and upsell insurance products

  • Ensure compliance with state and federal regulations

  • Resolve client concerns quickly and professionally

  • Provide support during audits and maintain documentation

Qualifications:

  • Active insurance license (Property & Casualty)

  • Minimum [1-2] years of customer service experience in an insurance setting

  • Strong knowledge of insurance products, coverages, and procedures

  • Excellent verbal and written communication skills

  • Proficient in Microsoft Office and insurance agency management software

  • Detail-oriented with strong organizational skills

Benefits:

  • Competitive salary 

  • Health, dental, and vision insurance

  • Simple IRA with company match

  • Paid time off and holidays

  • Ongoing training and licensing support

  • Friendly and supportive team environment

How to Apply:

Submit your resume and a brief cover letter to mbetts@otto-ins.com. Please include your active license details.

 
 
 

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