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RCM - Accounts Receivable (AR) Associate

Location Type: Remote - Tennessee (Must Reside in the US)

Build Your Career with Us!

Upstream Rehabilitation is the country's largest dedicated provider of outpatient physical and occupational therapy services. Our mission is to inspire and empower the lives we touch, to serve our communities, and to lead with purpose-driven passion.

We are committed to delivering remarkable experiences and fostering an inclusive workplace where differences are valued and celebrated. With 1,200+ locations nationwide, 26 brand partners, and 8,000+ employees, Upstream operates at scale while leveraging data, technology, and innovation to drive smarter decisions and operational excellence across the organization.

The Role:

Join the Upstream Rehabilitation team where your work makes a real impact! As an RCM -Accounts Receivable (AR) Associate, you will play a key role in ensuring timely and accurate reimbursement for services provided across our organization. You will focus on reducing aged AR, improving Days Sales Outstanding (DSO), and meeting productivity expectations for the assigned AR portfolio, which may span one or multiple states. You'll also stay current on payer and industry updates to support efficient and accurate account resolution. Your efforts help keep our operations running smoothly and support our mission to inspire and empower the lives we touch.

What You'll Do:

• Review and resolve unpaid accounts to ensure timely and accurate reimbursement.
• Help reduce aged AR balances while meeting productivity goals.
• Verify payer information, review EOBs, and correct account issues.
• Document all account activity clearly and accurately.
• Identify and report trends, errors or concerns.
• Complete tasks and escalations within required deadlines.
• Stay updated on payer changes and share relevant information.
• Attend required virtual meetings with camera on.
• Other projects and duties as assigned.

Who You Are:

• High School diploma or equivalent experience.
• At least one year of experience in Revenue Cycle, Medicare and Commercial Insurance in a high-production environment.
• Exceptional communication skills, including oral and written.
• Strong organizational and time management skills.
• Strong attention to detail, and capacity to multitask effectively.
• Proven ability to identify and resolve problems in a timely manner.
• Proficiency in Microsoft Office Suite or similar software applications.

Nice to Haves: 

• Three plus years of experience in Revenue Cycle, Medicare and Commercial Insurance in a high-production environment.
• Experience identifying processes and recommending solutions.

Why You'll Love Working Here

• The chance to directly shape our organization's growth by hiring the talent that drives our mission.
• Opportunities to stretch your skills-whether you're building pipelines, designing sourcing strategies, or advising leadership.
• A collaborative team environment where your ideas are valued.
• Competitive compensation, comprehensive benefits, and ongoing professional development.

Benefit Offerings:

• Annual paid Charity Day to give back to a cause meaningful to you
• 100% employer paid medical health insurance premium option available
• Dental and Vision insurance
• 401(k) with company match
• Generous PTO and paid holidays
• Supportive team and leadership invested in your success

A Better Place to Build Your Career

Upstream Rehabilitation offers meaningful opportunities across corporate and non-clinical roles, both remotely and in corporate offices nationwide. We invest in our people through leadership development programs, ongoing education, and professional growth opportunities.

Our corporate teams are critical to Upstream's success-and to the culture that makes this a great place to work. You'll join a group of talented professionals who collaborate, innovate, and know how to have fun while making a real impact.

Estimated pay ranges listed above are based on several factors including but not limited to your pay class, experience, background and geographic location of the clinic

Benefits and eligibility are dependent on employment status and pay class (full-time, part-time, or PRN). Specific details will be provided during the hiring process. 

Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily.

CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM

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