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Insurance Desk Adjuster information

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$19.5K

$74.7K

$110.5K

How much do insurance desk adjuster jobs pay per year?

As of Sep 11, 2026, the average yearly pay for insurance desk adjuster in the United States is $74,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What is an insurance desk adjuster?

Insurance Desk Adjusters are professionals who handle insurance claims from an office rather than visiting claim sites in person. They review documentation, assess damages, communicate with policyholders, and determine claim settlements using phone, email, and computer systems. Their work often involves analyzing reports, photographs, and other evidence to evaluate the validity of claims and ensure fair resolutions. Desk adjusters are commonly employed by insurance companies to manage a high volume of claims efficiently, especially for straightforward cases.

What are the key skills and qualifications needed to thrive as an insurance desk adjuster?

To thrive as an Insurance Desk Adjuster, you need a solid understanding of insurance policies, claims processes, and investigative techniques, often supported by a relevant degree or industry certifications like adjuster licensing. Familiarity with claims management software, policy databases, and digital documentation tools is typically required. Strong analytical thinking, attention to detail, and clear communication help you effectively assess claims and negotiate settlements. These skills are crucial for ensuring accurate claims resolutions, regulatory compliance, and excellent customer service.

What are some common challenges insurance desk adjusters face when handling multiple claims simultaneously?

Insurance Desk Adjusters often manage a high volume of claims, which requires strong organizational and time management skills. A common challenge is prioritizing urgent cases while ensuring all documentation and communications are accurate and timely. Adjusters must also navigate complex policy details and occasionally deal with difficult conversations with policyholders, all while maintaining compliance with company and regulatory standards. Collaboration with field adjusters, underwriters, and other departments is essential to efficiently resolve claims and provide excellent customer service.

What is the difference between Insurance Desk Adjuster vs Insurance Field Adjuster?

AspectInsurance Desk AdjusterInsurance Field Adjuster
Work EnvironmentOffice-based, handling claims remotely or at claims centersOn-site, visiting accident sites or homes
Required CredentialsLicensing, insurance adjuster certification often requiredSimilar licensing and certifications as desk adjusters
Job FocusReviewing claims, negotiating settlements, documentationInspecting damages, assessing claims on-site
Employer UsageInsurance companies, claims centersInsurance companies, independent adjusting firms

The main difference between an Insurance Desk Adjuster and an Insurance Field Adjuster lies in their work environment and focus. Desk adjusters work primarily in offices, handling claims remotely, while field adjusters visit sites to assess damages. Both roles often require similar credentials and are employed within insurance companies or adjusting firms.

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Insurance Desk Adjuster jobs near you
Infographic showing various Insurance Desk Adjuster job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $74,680 per year, or $35.9 per hour.

Senior Property Claims Specialist - Commercial (Inside Desk)

Charlotte, NC • On-site, Remote

Utica Mutual Insurance
Insurance Services • 1 - 5K employees
Learn more about Utica Mutual Insuranceexternal

$77K - $105K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Key responsibilities

  • Investigate, determine coverage, and prepare scope and adjust to disposition commercial property claims.

  • Maintain extensive contact with insureds, legal representatives, customer agents, and occasionally law enforcement officials.

  • Handle and settle a high volume of claims independently within assigned authority and submit reports as required.

Utica National Insurance Group rating

5.8

Company rating: 5.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

The Company

At Utica National Insurance Group, 1,400 employees countrywide take our corporate promise to heart every day: To make people feel secure, appreciated, and respected.

Utica National Insurance Group is an "A" rated $2.0B award-winning, nationally recognized property & casualty insurance carrier.

Operating along the Eastern half of the United States, our Home Office is based in Central New York, with Regional Office locations in NYC, Dallas and Charlotte.

What you will do

The Senior Property Claims specialist will work to resolve Commercial Property Claims in a timely, professional manner with our insureds. This is an inside, desk adjuster position and a hybrid role reporting to our offices in Charlotte-Ballantyne, NC; Woodbury, Long Island; or New Hartford, NY.

  • Investigate, make coverage determination, prepare complete scope and adjust to disposition commercial lines losses.
  • Position requires extensive personal contact with insureds, their legal representatives and customer agents. Occasional contact with law enforcement officials may be required.
  • Operate on an independent basis with limited supervision in handling/settling a high volume of claims within assigned authority.
  • Submit reports within specified time frames as required by the Claims Technical Manual or as required by supervisor or manager.
  • Performs other duties as assigned.
  • Conforms with all corporate policies and procedures.

What you need

  • Four year college degree or equivalent experience.
  • 3-4 years adjusting experience in first party property line of business.
  • Commercial property claims experience required.

Licensing

Required to obtain your license(s) as an adjuster in the state(s) in which you are assigned to adjust claims. Licensing must be obtained within the timeframe set forth by the Company and must be maintained as needed throughout your employment.

Salary Range: $77,000-$105,000

The final salary to be paid and position within the internal salary range is reflective of the employee’s work experience, their geographic location, education, certification(s), scope and responsibilities in the role, and additional qualifications

Benefits          

We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following:

  • Medical and Prescription Drug Benefit
  • Dental Benefit
  • Vision Benefit
  • Life Insurance and Disability Benefits 
  • 401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
  • Health Savings Account (HSA) 
  • Flexible Spending Accounts 
  • Tuition Assistance, Training, and Professional Designations
  • Company-Paid Family Leave
  • Adoption/Surrogacy Assistance Benefit
  • Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
  • Student Loan Refinancing Services
  • Care.com Membership with Back-up Care, Senior Solutions
  • Business Travel Accident Insurance
  • Matching Gifts program
  • Paid Volunteer Day
  • Employee Referral Award Program
  • Wellness programs
  • Personal insurance discount

Additional Information

This position is a full time salaried, exempt (non overtime eligible) position.

Utica National is an Equal Opportunity Employer.

Apply now and find out what it’s like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Acquisition team will be in touch regarding any change in your candidacy.

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