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Insurance Customer Service Representative Jobs in Rochester, NY

Mr.Handyman

Customer Service Representative

Rochester, NY · On-site

$18 - $20/hr

... Customer Service Representative These are the minimum requirements to be considered for this position. * Live within the area * Have 2+ years of experience in an office setting * Solving problems ...

Mr. Handyman

Customer Service Representative

Rochester, NY · On-site

$18 - $20/hr

... Customer Service Representative These are the minimum requirements to be considered for this position. * Live within the area * Have 2+ years of experience in an office setting * Solving problems ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Rochester, NY

Insurance Customer Service Representative information

See Rochester, NY salary details

$25.7K

$47.8K

$72K

How much do insurance customer service representative jobs pay per year?

As of Jun 17, 2026, the average yearly pay for insurance customer service representative in Rochester, NY is $47,764.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,500.00 and $54,300.00 per year, depending on experience, location, and employer.

What does an Insurance Customer Service Representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are some common challenges faced by Insurance Customer Service Representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an Insurance Customer Service Representative, and why are they important?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

How to become an insurance customer service representative?

To become an insurance customer service representative, candidates typically need a high school diploma or equivalent. Relevant skills include communication, problem-solving, and familiarity with insurance policies, often supported by on-the-job training or certification programs. Some employers prefer candidates with customer service experience or knowledge of insurance software tools.

How much does a 215 license make in Florida?

An Insurance Customer Service Representative with a 215 license in Florida typically earns between $35,000 and $50,000 annually, depending on experience and employer. Licensing can enhance job prospects and salary potential in the insurance industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What is the highest paying customer service job?

Among customer service roles, senior positions such as customer service managers or specialized roles like technical support managers tend to have the highest salaries, often exceeding $70,000 annually. In the insurance industry, experienced insurance customer service representatives with advanced certifications or managerial responsibilities can also earn higher wages, especially in large companies or specialized fields.

What does a customer service rep do at an insurance company?

An insurance customer service representative assists clients by answering questions about policies, processing claims, and providing information on coverage options. They often use computer systems and communication skills to resolve issues, update records, and ensure customer satisfaction during regular working hours.
What are the most commonly searched types of Insurance Customer Service Representative jobs in Rochester, NY? The most popular types of Insurance Customer Service Representative jobs in Rochester, NY are:
What are popular job titles related to Insurance Customer Service Representative jobs in Rochester, NY? For Insurance Customer Service Representative jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Insurance Customer Service Representative jobs in Rochester, NY look for? The top searched job categories for Insurance Customer Service Representative jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Insurance Customer Service Representative jobs? Cities near Rochester, NY with the most Insurance Customer Service Representative job openings:
Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Rochester, NY as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $47,764 per year, or $23 per hour.

Customer Service Representative

Finger Lake Pet Resort

Farmington, NY • On-site

$16/hr

Part-time

Medical, Dental, Vision, Retirement

Posted 17 days ago

Job description

Job Type
Part-time
Description
Are you passionate about pets and love connecting with people who feel the same?
At Finger Lake Pet Resort, we're seeking a warm and friendly Customer Service Representative to be the first point of contact for our valued clients and their furry friends. In this role, you'll be responsible for greeting customers with a smile, answering questions about our services, and helping to ensure every pet and pet parent has a fantastic experience with us.
What You'll Do:
  • Say Hello! Cheerfully greet pets and their humans when they arrive at our resort.
  • Client Communication: Answer phone calls and emails with a positive attitude, providing helpful information about our boarding, grooming, and daycare services; Provide basic information about pet care and resort policies to clients, always keeping a customer-focused approach.
  • Scheduling: Schedule appointments and manage reservations to keep our resort running smoothly.
  • Daily Front Desk Operations: Assist with check-ins and check-outs, ensuring pets have everything they need for a comfortable stay; Check dogs into daycare, boarding, and grooming
  • Maintaining Documents: Contact veterinarians to get vaccine or other needed information regarding pets in our care; Work with our kennel software to book appointments, make notes on client and pet profiles, and obtain relevant information as needed.
  • Communicating with Back-of-House Staff: Communicate with grooming and kennel staff regarding dogs as they check in and their needs
  • Running Dogs: Escort our furry friends to play areas/kennels/etc.
  • Organization and Office Maintenance: Responsible for the overall cleanliness/appearance of our front office; Vacuum/sweep and mop daily or as needed, clean windows, wipe down counters; keep desk, papers, etc. clean and organized
  • Represent Your Village: Always be thoughtful of the appearance of the office and yourself through the eyes of our clients.

Please note that the above-listed duties and responsibilities are the basic requirements for this role and may be modified, expanded, or reduced based on the evolving needs of the company.
If you're the right candidate, we'd love for you to join our team! Benefits for all team members at Finger Lake Pet Resort include discounted daycare and boarding for your own dog, with additional benefits available for full time employees like medical/vision/dental plans and 401k! Pay starts at $16.00/hr.
Requirements
Our perfect customer service professional will embody these qualities:
  • Excellent communication skills: Phone, interpersonal, and written, with proper spelling and grammar, and a professional and friendly demeanor
  • Team Player: Works together well with others to make sure all our guests are cared for and pet parents satisfied!
  • Customer Service Background: Previous experience in a customer service role preferred, but not required-but a drive to meet and exceed client expectations is paramount
  • Flexibility: A flexible schedule. Willingness to work evenings, weekends, and holidays as needed.
  • Organized: Attention to detail and great organizational skills to keep track of the varying needs of your Village
  • Physical Stamina: Able to handle/transport dogs of all sizes by leash, and to keep upright and busy throughout a hectic shift
  • Dog Lover: Passion for working with animals a must!

Salary Description
$16.00/hr

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