ZipRecruiter

Log In

1

Insurance Customer Service Representative Jobs in Rochester, NY

The Boyd Group

CSR

Rochester, NY · On-site

$16 - $22/hr

The CSR is responsible for providing an exceptional customer experience ... They manage working relationships with customers and insurances companies while providing all ...

The Boyd Group

CSR

Rochester, NY · On-site

$16 - $22/hr

The CSR is responsible for providing an exceptional customer experience ... They manage working relationships with customers and insurances companies while providing all ...

Gerber Collision & Glass

CSR

Rochester, NY · On-site

$16 - $22/hr

The CSR is responsible for providing an exceptional customer experience ... They manage working relationships with customers and insurances companies while providing all ...

Gerber Collision & Glass

CSR

Rochester, NY · On-site

$16 - $22/hr

The CSR is responsible for providing an exceptional customer experience ... They manage working relationships with customers and insurances companies while providing all ...

Martinizing

Customer Service Representative

Fairport, NY · On-site

$15.25 - $20.75/hr

DESCRIPTION Martinizing Dry Cleaning is looking for energetic, outgoing Customer Service Reps! Martinizing Dry Cleaning, a nationally leading company in the dry cleaning industry, is growing its ...

The Boyd Group

CSR

Rochester, NY

$16 - $22/hr

The CSR is responsible for providing an exceptional customer experience ... They manage working relationships with customers and insurances companies while providing all ...

Martinizing

Customer Service Representative

Fairport, NY · On-site

$15.25 - $20.75/hr

DESCRIPTION Martinizing Dry Cleaning is looking for energetic, outgoing Customer Service Reps! Martinizing Dry Cleaning, a nationally leading company in the dry cleaning industry, is growing its ...

Robert Half

Customer Service Representative

Victor, NY · On-site

$19 - $22/hr

We are looking for a Customer Service Representative to support equipment service coordination for a long-term contract opportunity in Victor, New York. In this role, you will serve as a key point of ...

previous page

Showing results 41-60

All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Rochester, NY

Insurance Customer Service Representative information

See Rochester, NY salary details

$24.9K

$46.3K

$69.8K

How much do insurance customer service representative jobs pay per year?

As of Aug 10, 2026, the average yearly pay for insurance customer service representative in Rochester, NY is $46,276.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,200.00 and $52,600.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in Rochester, NY? The most popular types of Insurance Customer Service Representative jobs in Rochester, NY are:
What job categories do people searching Insurance Customer Service Representative jobs in Rochester, NY look for? The top searched job categories for Insurance Customer Service Representative jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Insurance Customer Service Representative jobs? Cities near Rochester, NY with the most Insurance Customer Service Representative job openings:
Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Rochester, NY as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $46,276 per year, or $22.2 per hour.

Customer Service Representative

Luxury Pet Hotel Investment

Penfield, NY

$17 - $18/hr

Full-time

Re-posted 27 days ago

Job description

Role: Pet Resort Guest Service Representative

Job Summary:
As a Pet Resort Guest Service Representative at K9 Resorts of Penfield, you are the face of our company. Your primary goal is to provide every client and their dog with a “wow experience,” making them feel comfortable, confident, and like VIPs. You will uphold our mission and values, ensuring every interaction is a positive one.

Pet Resort Guest Service Representative Responsibilities:
  • Follow all operational procedures as outlined in the K9 Resorts Operations Manual.
  • Greet all customers entering the building.
  • Perform check-in/check-out and reservation procedures in the POS system.
  • Take custody of pets and ensure they are properly placed in the building.
  • Answer telephone inquiries.
  • Provide tours of the facility to potential customers when necessary.
  • Feed and medicate all dogs.
  • Provide personal playtimes for dogs when requested.
  • Perform body checks to identify pre-existing conditions and/or injuries.
  • Perform tasks as requested by management, including:
    • Sanitation of the lobby, boarding, and daycare accommodations.
    • Monitoring daycare.
    • Bathing dogs.
Pet Resort Guest Service Representative Qualifications:
  • Ability to lift at least 20 lbs.
  • High school diploma or equivalent required.
  • Some weekend and holiday hours are required.
  • Salesmanship personality and comfort.
  • Outgoing, positive, and enthusiastic personality.
Company Overview:
K9 Resorts are internationally recognized, multi-award-winning pet care facilities. Rated the top pet care franchise in the nation by the International Boarding and Pet Care Services Association, we have consistently been recognized as #1 by major publications. As a family-owned and operated company experiencing exciting growth, we offer significant opportunities for advancement.
We seek energetic, reliable team players who love dogs. At K9 Resorts, we pride ourselves on promoting from within, creating a family-like environment. If you're looking to start a career with potential for growth, join our nationally recognized, top-rated pet care facility.
Apply now! We look forward to meeting you!

Apply