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Insurance Customer Service Representative Jobs in Provo, UT

FatCats Entertainment

Customer Service Representative

Provo, UT · On-site

$15.25 - $20.50/hr

As a Customer Service Representative (CSR), your job is to make sure our guests have a great time from start to finish. You'll run a cash register, clean, grab bowling shoes, fetch prizes, and handle ...

FatCats

Customer Service Representative

Provo, UT

$15.25 - $20.50/hr

Description As a Customer Service Representative (CSR), your job is to make sure our guests have a great time from start to finish. You'll run a cash register, clean, grab bowling shoes, fetch prizes ...

Liberty Safe

Customer Service Rep

Payson, UT · On-site

$16/hr

Hours are Monday - Friday 8:00 am to 5:00 pm Starting pay is $16.00/hour, and insurance benefits are available within 30 days. JOB SUMMARY The CSR primary responsibility is to provide customers with ...

B&T USA

Customer Service Representative

Herriman, UT · On-site

$16 - $18/hr

B&T USA is seeking a Customer Service Rep to join our Service Team. As the Customer Service ... Company paid Life Insurance * Paid vacation and sick leave * Paid Holidays B&T participates in E ...

B&T USA, LLC

Customer Service Representative

Riverton, UT · On-site

$16 - $18/hr

B&T USA is seeking a Customer Service Rep to join our Service Team. As the Customer Service ... Company paid Life Insurance * Paid vacation and sick leave * Paid Holidays B&T participates in E ...

A+ Garage Doors

Customer Service Representative

Sandy, UT · On-site

$19 - $23/hr

Customer Service Representative | West Valley City, UT Hourly Position | $19-23/hour Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team? Let's talk--your future ...

System One

Customer Service Representative

Draper, UT · On-site

$22 - $26/hr

Customer Service Representative Location: Draper, Utah Type: Contract Compensation: $22.00 - $26.00 ... insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal ...

Place

Customer Service Representative

Draper, UT · On-site

$20 - $23/hr

Customer Service Representative Draper, Utah At Landvoice, part of the PLACE family of companies ... Our competitive benefits include vacation/sick leave and paid holidays, comprehensive insurance ...

dogIDs

Customer Service Representative

Park City, UT · On-site

$17/hr

Customer Service Representative Are you passionate about pets and love connecting with people who feel the same? At Doginhaus, we're seeking a warm and friendly Customer Service Representative to be ...

Orion

Customer Service Representative

Lehi, UT · Hybrid

$19.82 - $26.16/hr

As a Customer Service Representative, you will provide superior service to our clients and act as ... Has experience working in insurance, banking, or financial services industry * Preferably has a ...

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Showing results 41-60

All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Provo, UT

Insurance Customer Service Representative information

See Provo, UT salary details

$24.6K

$45.8K

$69.1K

How much do insurance customer service representative jobs pay per year?

As of Aug 22, 2026, the average yearly pay for insurance customer service representative in Provo, UT is $45,793.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,800.00 and $52,000.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are popular job titles related to Insurance Customer Service Representative jobs in Provo, UT?

For Insurance Customer Service Representative jobs in Provo, UT, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Provo, UT look for?

The top searched job categories for Insurance Customer Service Representative jobs in Provo, UT are:

What cities near Provo, UT are hiring for Insurance Customer Service Representative jobs?

Cities near Provo, UT with the most Insurance Customer Service Representative job openings:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Provo, UT as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $45,793 per year, or $22 per hour.

Customer Service Representative

PetSuites

Herriman, UT

$12 - $14/hr

Full-time

Medical, Dental, Vision

Posted 3 days ago

New

Job description

Customer Service Representative

 

Love people and pets? Join our team and be the welcoming face of our luxury pet resort.

We’re looking for a Full-Time Customer Service Representative (internally called a Pet Host) to create exceptional experiences for pet parents and their furry family members.

Who We Are

NVA Pet Resorts is part of National Veterinary Associates (NVA) — the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We’re proud to be in an $8B+ industry that continues to grow as pet parents seek premium, trusted care for their furry family members.

At NVA Pet Resorts, our mission is simple: create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.

What You’ll Do

As a Pet Host, you are the first and last impression of our resort. You’ll run the front desk and lobby while ensuring pets and pet parents feel confident and cared for.

Your responsibilities include:

Greeting clients, pets, and vendors warmly

Managing check-ins and check-outs

Booking boarding, daycare, grooming, and training reservations

Answering phones, emails, and voicemails promptly

Processing payments and balancing transactions

Obtaining and verifying vaccination records

Managing waitlists during peak seasons

Recommending services and activity packages that meet client needs

Communicating pet updates and concerns to leadership

Keeping lobby and front areas clean and safe

You’ll also jump in to help the team when needed — which may include handling pets, cleaning up occasional messes, and staying flexible in a fast-paced environment.

What We’re Looking For

We’re seeking someone who is:

Friendly, confident, and professional

Detail-oriented and organized

Comfortable multitasking in a busy lobby

Strong with phones, scheduling, and computer systems

Comfortable giving tours, recommending services, selling packages, upselling services and promoting memberships.

Calm and solution-focused when handling customer concerns

Passionate about dogs and cats

You must be able to:

Work weekends and holidays

Stand, walk, bend, and lift up to 60 lbs

Work in a busy, sometimes noisy environment

Handle dogs of all sizes safely

Work Schedule

Full-Time

Monday–Friday shifts

Weekend availability required

Holiday availability required

Benefits & Perks

Health, Dental & Vision

Insurance

Paid Training

Employee Pet Care Discounts

Tips

Career growth opportunities within NVA

Equal Opportunity Employer

NVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.

If you love customer service, enjoy staying busy, and want to work somewhere that celebrates pets every day — we’d love to meet you.

PetSuites is the leader of the pack in pet resorts offering exceptional services for both dogs and cats, ranging from boarding and daycare to grooming and training. Our trusted team of professionals delivers memorable experiences with personalized service in fun, convenient, and modern spaces.