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Insurance Customer Service Representative Jobs in Provo, UT

B&T USA

Customer Service Representative

Herriman, UT · On-site

$15.25 - $20.50/hr

Customer Service Representative B&T USA is seeking a Customer Service Representative to join our ... Company paid Life Insurance * Paid vacation and sick leave * Paid Holidays B&T participates in E ...

FatCats

Customer Service Representative

Riverton, UT · On-site

$12 - $13/hr

As a Customer Service Representative (CSR), your job is to make sure our guests have a great time from start to finish. You'll run a cash register, clean, grab bowling shoes, fetch prizes, and handle ...

FatCats

Customer Service Representative

Provo, UT · On-site

$15.25 - $20.50/hr

As a Customer Service Representative (CSR), your job is to make sure our guests have a great time from start to finish. You'll run a cash register, clean, grab bowling shoes, fetch prizes, and handle ...

FatCats

Customer Service Representative

Bluffdale, UT

$12 - $13/hr

Description As a Customer Service Representative (CSR), your job is to make sure our guests have a great time from start to finish. You'll run a cash register, clean, grab bowling shoes, fetch prizes ...

FatCats Entertainment

Customer Service Representative

Provo, UT · On-site

$15.25 - $20.50/hr

As a Customer Service Representative (CSR), your job is to make sure our guests have a great time from start to finish. You'll run a cash register, clean, grab bowling shoes, fetch prizes, and handle ...

PetSuites

Customer Service Representative

Herriman, UT · On-site

$12 - $14/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of ... Dental & Vision Insurance Paid Training Employee Pet Care Discounts Tips Career growth ...

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Showing results 21-40

All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Provo, UT

Insurance Customer Service Representative information

See Provo, UT salary details

$24.6K

$45.8K

$69.1K

How much do insurance customer service representative jobs pay per year?

As of Aug 22, 2026, the average yearly pay for insurance customer service representative in Provo, UT is $45,793.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,800.00 and $52,000.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are popular job titles related to Insurance Customer Service Representative jobs in Provo, UT?

For Insurance Customer Service Representative jobs in Provo, UT, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Provo, UT look for?

The top searched job categories for Insurance Customer Service Representative jobs in Provo, UT are:

What cities near Provo, UT are hiring for Insurance Customer Service Representative jobs?

Cities near Provo, UT with the most Insurance Customer Service Representative job openings:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Provo, UT as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $45,793 per year, or $22 per hour.

Customer Service Representative

B&T USA

Herriman, UT • On-site

$15.25 - $20.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Customer Service Representative

B&T USA is seeking a Customer Service Representative to join our Service Team. As the Customer Service Representative, you would be the initial point of contact for any customer who has a question or an issue with a product or service the company sells. Responsibilities include answering inbound phone calls, providing product information and addressing customers' questions about products and services.

Essential Duties and Responsibilities
  • Manage large amounts of incoming service calls.
  • Identify and assess customers' needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies.
  • Assure that established service and quality standards are met daily,
  • Maintain work area in a clean, safe, and sanitary manner.
Required Education/Experience
  • High school diploma or GED required.
  • At least 1 year of related experience preferably customer support experience or experience as a client service representative
  • Previous experience in the firearms industry, preferably in a retail gun shop or similar environment.
  • Extensive firearms knowledge required.
  • Strong phone contact handling skills and active listening
  • Customer oriented and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Strong attention to detail, follow through and time management skills.
  • Ability to work independently and as part of a team.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Must meet ATF requirements for firearm possession.
Work Environment
  • Work performed in a fast-paced office and warehouse environment.
  • Must be able to access and navigate B&T's facilities.
Physical Requirements
  • Required to lift up to 15lbs unassisted.
  • Prolonged periods of sitting at a desk and working on a computer.
  • Regularly required to sit, stand, bend, reach and move about the facility.
  • Specific vision abilities required include close vision and the ability to adjust focus.
Job Type FT – Hourly On-site, Monday to Friday - May be required to work after-hours when needed to meet demands Benefits
  • Company contributes 100% for employee HMO medical option.
  • Dental
  • Vision
  • 401(k) Retirement Savings Plan including a 4% matching contribution
  • Disability Plans
  • Company paid Life Insurance
  • Paid vacation and sick leave
  • Paid Holidays

B&T participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. All offers of employment at B&T are contingent upon clear results of a thorough drug and background check. B&T provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, nation origin, pregnancy, disability status, protected veteran status, genetic information, sexual orientation, gender identity or expression, marital status or any other characteristics protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including advertising, recruiting, interviewing, hiring, placement, accommodations, promotion, termination, job assignments, layoff, recall, transfer, discipline, leave of absence, compensation, and access to benefits and training. All employment decisions are based strictly on job-related qualifications and abilities.

About B&T USA B&T USA, a Florida-based firearms, suppressor, and accessories manufacturer operating under license of B&T AG SWITZERLAND, which was founded in 1991 as a designer and manufacturer of the industry's most advanced suppressors. Under the leadership of Karl Brügger, B&T AG has evolved into a world leader in the design, manufacture, and sale of the most technologically advanced, high-performance weapons systems in the world used globally by police, special forces, elite military units and private citizen consumers. B&T USA and all our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules, and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for creating innovative solutions.

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