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Insurance Customer Service Representative Jobs in Pawtucket, RI

U-Haul

Customer Service Representative

Smithfield, RI · On-site

$15.50 - $21/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Stoughton, MA · On-site

$15 - $16/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

RI Temps, Inc.

Be Seen First

Customer Service Representative

Providence, RI · On-site

$21/hr

Customer Service Representative Employment Type: Full-Time FLSA Status: Non-Exempt Work Environment: Professional office setting Position Summary A growing, mission-driven organization is seeking a ...

CareerNation

Customer Service Representative

Providence, RI · On-site

$16.25 - $22/hr

Customer Service Representative - Respirator Fit Testing Medical Project Paid training is provided, so previous experience is not required! Project Dates: April 6th - June 30th We are seeking a ...

IRA GREEN INC

Customer Service Representative

Providence, RI · On-site

$16.25 - $22/hr

Customer Service Representative The Customer Service Representative is a critical part of our mission to deliver timely, accurate, and professional customer service. This vital position is a part of ...

IRA GREEN INC

Customer Service Representative

Providence, RI · On-site

$16.25 - $22/hr

Customer Service Representative The Customer Service Representative is a critical part of our mission to deliver timely, accurate, and professional customer service. This vital position is a part of ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Pawtucket, RI

Insurance Customer Service Representative information

See Pawtucket, RI salary details

$25.3K

$47.1K

$71K

How much do insurance customer service representative jobs pay per year?

As of Sep 4, 2026, the average yearly pay for insurance customer service representative in Pawtucket, RI is $47,106.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,900.00 and $53,500.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in Pawtucket, RI?

The most popular types of Insurance Customer Service Representative jobs in Pawtucket, RI are:

What are popular job titles related to Insurance Customer Service Representative jobs in Pawtucket, RI?

For Insurance Customer Service Representative jobs in Pawtucket, RI, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Pawtucket, RI look for?

The top searched job categories for Insurance Customer Service Representative jobs in Pawtucket, RI are:

What cities near Pawtucket, RI are hiring for Insurance Customer Service Representative jobs?

Cities near Pawtucket, RI with the most Insurance Customer Service Representative job openings:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Pawtucket, RI as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $47,106 per year, or $22.6 per hour.

Customer Service Representative

JSI Cabinetry

Fall River, MA • On-site

$18 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

About the Company
JSI Cabinetry is a cabinet wholesaler and manufacturer with multiple facilities across the United States. We pride ourselves in delivering value for our customers by offering high quality cabinetry at a fraction of the cost of high-end cabinet retailers. Our selection of styles and colors alongside our rich details and attractive finishes are sure to fit every lifestyle.
About the Role
JSI is seeking a Customer Service Representative. The individual who fills this position will play a crucial role in working with customers who have complaints or require information about products or services. This individual will also provide sales support to the JSI Sales Team.
Schedule:
100% Onsite at 485 Commerce Dr. Fall River MA 02720
M-F - 40 hours
Benefits:
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Time Off
  • Life Insurance
  • STD/LTD Insurance
  • Accident Insurance
  • Cancer Insurance
  • Critical Illness Insurance
  • 401k matching

Key Responsibilities
  • Respond promptly to customer inquiries via phone, email and/or chat.
  • Provide accurate, valid and complete information by using the right tools.
  • Handle customer complaints, provide appropriate solutions within the time limit and follow up to ensure resolution.
  • Resolve customer complaints and issues while maintaining a professional and calm demeanor.
  • Follow communication guidelines and policies.
  • Update the customer call log to help with reporting of what issues our customers face.
  • Understand the general processes of the warehouses and each department
  • Provide technical support for customers with the online portal
  • Report customer issues that cannot be fixed within the customer service team to the appropriate department.
  • Provide sales support to the sales team.
  • Generate sales leads.
  • Obtain customer feedback to help grow the business.

Requirements
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Strong phone communication skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to function well in a high-paced and at times, stressful environment.
  • Proficient with Microsoft Office Suite or related software.
  • Ability to adapt & respond to different types of personalities.

*This job description outlines the basic duties and requirements for the position of Customer Service Representative. Duties may vary depending on the needs of the organization.
Salary Description
18 - 19 hourly

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