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Insurance Customer Service Representative Jobs in Providence, RI

Copart, Inc.

Customer Service Representative

Exeter, RI · On-site

$20.03 - $22.58/hr

The Customer Service Representative (CSR) provides exceptional customer service to internal and ... Insurance • Discounts Along with many other employee benefits. At Copart, we are focused on ...

U-Haul

Customer Service Representative

New Bedford, MA · On-site

$15 - $16/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Stoughton, MA

$15 - $16/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Providence, RI

Insurance Customer Service Representative information

See Providence, RI salary details

$26.3K

$48.9K

$73.7K

How much do insurance customer service representative jobs pay per year?

As of Sep 3, 2026, the average yearly pay for insurance customer service representative in Providence, RI is $48,904.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,400.00 and $55,600.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are popular job titles related to Insurance Customer Service Representative jobs in Providence, RI?

For Insurance Customer Service Representative jobs in Providence, RI, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Providence, RI look for?

The top searched job categories for Insurance Customer Service Representative jobs in Providence, RI are:

What cities near Providence, RI are hiring for Insurance Customer Service Representative jobs?

Cities near Providence, RI with the most Insurance Customer Service Representative job openings:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Providence, RI as of August 2026, with employment types broken down into 81% Full Time, 16% Part Time, and 3% Contract. Highlights an 92% In-person, 3% Hybrid, and 5% Remote job distribution, with an average salary of $48,904 per year, or $23.5 per hour.

Insurance - Licensed Customer Service Representative

Blaeser Insurance Agency

Bristol, RI • On-site

$41K - $57K/yr

Full-time

Retirement, PTO

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

We're a successful and established company that cares about our employees and clients. Bonus opportunity! We are looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time Licensed Insurance Customer Service Representative. In this role you will provide exceptional customer service to our clients, addressing all of their insurance-related questions, concerns, and requests.

Your positive attitude, rapport-building, and desire to help will make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience while ensuring their clients have the coverage they need. If you are ready to make a change in your life and are looking to join a company that cares about both our clients and you, apply today! Candidate must have reliable transportation, including being able to drive in snow.

Responsibilities
  • Immediately greet all customers, entering the office, in a friendly and helpful manner.
  • Process customer policy change requests.
  • Take premium payments from customers.
  • Follow up with customers to assure satisfaction, respond to queries, offer additional insurance protection, and solve or refer problems.
  • Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
  • Present and explain insurance policy options based upon prospective client needs and their personal goals.
  • Provide customers with additional information about new products and services.
Requirements
  • Personal lines PC license required.
  • Customer experience required with great customer service skills.
  • Must be responsible, punctual, reliable, and a person who holds themselves to a high level of integrity.
  • Flexibility and adaptability required.
  • Possess an upbeat, positive, and enthusiastic attitude.
  • Proficiency to multi-task, follow-thru and follow-up.
  • Driven and goal-oriented individual.
  • Strong communication skills, both oral and written.
  • Proficiency in Word Excel, scanning uploading documents into Windows based programs.
Benefits
Paid Time Off (PTO)###Career Growth Opportunities###Mon-Fri Schedule###Evenings Off###Retirement Plan###