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Insurance Customer Service Representative Remote Jobs in Ohio

VortexWorks

Remote Customer Service Representative

Lorain, OH · Remote

$14.75 - $20/hr

We connect motivated professionals with flexible, remote opportunities where performance, professionalism, and communication truly matter. What You'll Do * Handle customer-service or sales calls ...

VortexWorks

Remote Customer Service Representative

Dayton, OH · Remote

$15.50 - $21.25/hr

We connect motivated professionals with flexible, remote opportunities where performance, professionalism, and communication truly matter. What You'll Do * Handle customer-service or sales calls ...

VortexWorks

Remote Customer Service Representative

Akron, OH · Remote

$15.25 - $20.75/hr

We connect motivated professionals with flexible, remote opportunities where performance, professionalism, and communication truly matter. What You'll Do * Handle customer-service or sales calls ...

VortexWorks

Remote Customer Service Representative

Parma, OH · Remote

$15.25 - $20.75/hr

We connect motivated professionals with flexible, remote opportunities where performance, professionalism, and communication truly matter. What You'll Do * Handle customer-service or sales calls ...

VortexWorks

Remote Customer Service Representative

Toledo, OH · Remote

$14.75 - $20/hr

We connect motivated professionals with flexible, remote opportunities where performance, professionalism, and communication truly matter. What You'll Do * Handle customer-service or sales calls ...

KURV

Customer Service Representative

Cleveland, OH · Remote

$15.50 - $21/hr

Provide remote assistance to Kurv merchants in the use of their equipment or gateway service ... Provide customer assistance related to billing, statement or other transaction related questions.

Exacta

Customer Service Representative

Jackson, OH · On-site +1

$20/hr

... remote position, preferably with a candidate located in OH. Hours are M-F, 8-5. Requirements ... Valid driver's license and appropriate automobile insurance may be required Company Benefits

Liveops

Remote Customer Service Representative

Medina, OH · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Remote JobsInsurance Customer Service Representative Remote Jobs in Ohio

Insurance Customer Service Representative Remote information

See Ohio salary details

$24.7K

$46K

$69.4K

How much do insurance customer service representative remote jobs pay per year?

As of Jun 15, 2026, the average yearly pay for insurance customer service representative remote in Ohio is $46,022.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $52,300.00 per year, depending on experience, location, and employer.

What does an Insurance Customer Service Representative do when working remotely?

An Insurance Customer Service Representative working remotely assists customers with their insurance policies by answering questions, processing claims, updating account information, and resolving issues via phone, email, or chat. They provide support for billing inquiries, policy changes, and general information about insurance products. Remote representatives use secure digital platforms and communication tools to interact with customers and maintain records, ensuring compliance with company and regulatory standards. This role requires strong communication skills, attention to detail, and the ability to work independently from a home office.

What is the difference between Insurance Customer Service Representative Remote vs Insurance Claims Specialist?

AspectInsurance Customer Service Representative RemoteInsurance Claims Specialist
CredentialsHigh school diploma or equivalent; some roles may require insurance certificationsHigh school diploma; certifications like CPCU or AIC beneficial
Work EnvironmentRemote, customer service-focusedOffice or remote, claims processing environment
Industry UsageCustomer support for policyholdersHandling and investigating insurance claims
Search IntentCustomer service roles in insuranceClaims processing and investigation roles

Insurance Customer Service Representatives Remote primarily focus on assisting policyholders with inquiries, policy updates, and support via phone or online. Insurance Claims Specialists handle the processing and investigation of insurance claims, often requiring more detailed knowledge of claims procedures. While both roles may be remote and require similar certifications, their core responsibilities differ, catering to different stages of the insurance process.

What are the typical challenges faced by remote Insurance Customer Service Representatives, and how can they be managed?

Remote Insurance Customer Service Representatives often encounter challenges such as maintaining clear communication with clients and colleagues without face-to-face interaction, handling sensitive customer information securely, and staying motivated while working independently. To manage these, it's important to establish a dedicated, distraction-free workspace, use secure communication tools, and participate in regular virtual team meetings for support and feedback. Successful representatives also develop strong time management skills to balance multiple inquiries and prioritize customer needs efficiently.

What are the key skills and qualifications needed to thrive as an Insurance Customer Service Representative (Remote), and why are they important?

To thrive as a remote Insurance Customer Service Representative, you typically need a high school diploma or equivalent, strong communication skills, and a solid understanding of insurance products and processes. Familiarity with CRM software, call center systems, and sometimes a state insurance license are common technical requirements. Outstanding interpersonal skills, active listening, and the ability to resolve conflicts efficiently are vital soft skills for this role. These abilities are essential to provide excellent customer support, ensure regulatory compliance, and build trust with clients in a virtual environment.
What are the most commonly searched types of Insurance Customer Service Representative jobs in Ohio? The most popular types of Insurance Customer Service Representative jobs in Ohio are:
What are popular job titles related to Insurance Customer Service Representative Remote jobs in Ohio? For Insurance Customer Service Representative Remote jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Insurance Customer Service Representative Remote jobs in Ohio look for? The top searched job categories for Insurance Customer Service Representative Remote jobs in Ohio are:
Insurance Customer Service Representative Remote jobs near you
Infographic showing various Insurance Customer Service Representative Remote job openings in Ohio as of June 2026, with employment types broken down into 92% Full Time, 5% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $46,022 per year, or $22.1 per hour.
Healthcare Customer Service Representative - Remote

Healthcare Customer Service Representative - Remote

Teleperformance USA

Columbus, OH • Remote

$15.50 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Category : Customer Service/Support

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs 

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

This position will be based in the state of Tennessee. Hires must reside within the state of Tennesse.

Your Responsibilities

Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. 

  • Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
  • Calmly attempt to resolve and de-escalate any issues
  • Escalate interactions when necessary and appropriate
  • Respond to requests for assistance and/or possible processing payments
  • Track all call related information for auditing and reporting purposes
  • Provide feedback on call issues
  • Upsell if required

We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

Qualifications:

  • High School Diploma or equivalent.
  • Minimum of 6 months of customer service experience.
  • Must be 18 years of age or older.
  • Ability to type at least 25 words per minute.
  • Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
  • Customer service and/or sales experience preferred.
  • College degree preferred but not required.

Key Competencies:

  • Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
  • Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
  • Communication: Outstanding communication, listening, and analytical skills.
  • Organizational Skills: Strong organizational and problem-solving skills.
  • Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
  • Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
  • Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
  • Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Work from Home Requirements:

  • Internet Requirements:
    • Minimum subscribed download rate equal or exceeds 15.0 Mbps
    • Minimum subscribed upload rate equal or exceeds 5.0 Mbps
    • ISP must have no packet loss and ping under 50ms
    • Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN 
    • Proof of internet speed required
  • Clean and quiet workspace

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

EOE/Disability/Vets

Apply