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Insurance Customer Service Representative Remote Jobs in Florida

VortexWorks

Remote Customer Service Representative

Miami, FL · Remote

$15.25 - $20.75/hr

We connect motivated professionals with flexible, remote opportunities where performance, professionalism, and communication truly matter. What You'll Do * Handle customer-service or sales calls ...

Skyrocket

Remote Customer Service Representative

Tampa, FL · Remote

$15 - $20.50/hr

We are looking for a friendly, organized, and customer-focused Customer Service Representative to join our team. In this role, you will be the first point of contact for clients, helping them plan ...

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All JobsInsurance Customer Service Representative Remote JobsInsurance Customer Service Representative Remote Jobs in Florida

Insurance Customer Service Representative Remote information

See Florida salary details

$19.4K

$36.2K

$54.6K

How much do insurance customer service representative remote jobs pay per year?

As of Jun 12, 2026, the average yearly pay for insurance customer service representative remote in Florida is $36,176.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,900.00 and $41,100.00 per year, depending on experience, location, and employer.

What does an Insurance Customer Service Representative do when working remotely?

An Insurance Customer Service Representative working remotely assists customers with their insurance policies by answering questions, processing claims, updating account information, and resolving issues via phone, email, or chat. They provide support for billing inquiries, policy changes, and general information about insurance products. Remote representatives use secure digital platforms and communication tools to interact with customers and maintain records, ensuring compliance with company and regulatory standards. This role requires strong communication skills, attention to detail, and the ability to work independently from a home office.

What is the difference between Insurance Customer Service Representative Remote vs Insurance Claims Specialist?

AspectInsurance Customer Service Representative RemoteInsurance Claims Specialist
CredentialsHigh school diploma or equivalent; some roles may require insurance certificationsHigh school diploma; certifications like CPCU or AIC beneficial
Work EnvironmentRemote, customer service-focusedOffice or remote, claims processing environment
Industry UsageCustomer support for policyholdersHandling and investigating insurance claims
Search IntentCustomer service roles in insuranceClaims processing and investigation roles

Insurance Customer Service Representatives Remote primarily focus on assisting policyholders with inquiries, policy updates, and support via phone or online. Insurance Claims Specialists handle the processing and investigation of insurance claims, often requiring more detailed knowledge of claims procedures. While both roles may be remote and require similar certifications, their core responsibilities differ, catering to different stages of the insurance process.

What are the typical challenges faced by remote Insurance Customer Service Representatives, and how can they be managed?

Remote Insurance Customer Service Representatives often encounter challenges such as maintaining clear communication with clients and colleagues without face-to-face interaction, handling sensitive customer information securely, and staying motivated while working independently. To manage these, it's important to establish a dedicated, distraction-free workspace, use secure communication tools, and participate in regular virtual team meetings for support and feedback. Successful representatives also develop strong time management skills to balance multiple inquiries and prioritize customer needs efficiently.

What are the key skills and qualifications needed to thrive as an Insurance Customer Service Representative (Remote), and why are they important?

To thrive as a remote Insurance Customer Service Representative, you typically need a high school diploma or equivalent, strong communication skills, and a solid understanding of insurance products and processes. Familiarity with CRM software, call center systems, and sometimes a state insurance license are common technical requirements. Outstanding interpersonal skills, active listening, and the ability to resolve conflicts efficiently are vital soft skills for this role. These abilities are essential to provide excellent customer support, ensure regulatory compliance, and build trust with clients in a virtual environment.
What are the most commonly searched types of Insurance Customer Service Representative jobs in Florida? The most popular types of Insurance Customer Service Representative jobs in Florida are:
What are popular job titles related to Insurance Customer Service Representative Remote jobs in Florida? For Insurance Customer Service Representative Remote jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Insurance Customer Service Representative Remote jobs in Florida look for? The top searched job categories for Insurance Customer Service Representative Remote jobs in Florida are:
Insurance Customer Service Representative Remote jobs near you
Infographic showing various Insurance Customer Service Representative Remote job openings in Florida as of June 2026, with employment types broken down into 84% Full Time, 14% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,176 per year, or $17.4 per hour.
Remote Customer Service Representative

Remote Customer Service Representative

MCI Military Recruitment

Pensacola, FL • Remote

$14.10 - $16.25/hr

Full-time

Posted yesterday

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in a high-energy setting, we encourage you to apply.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Listen to customers, understand their needs, and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Recognize sales opportunity and apply sales skills to upgrade
  • Explain and position the products and processes with customers
  • Appropriately escalate customer dissatisfaction with managerial team
  • Ensure first call resolution through problems solving and effective call handling

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers