Insurance Company Investigator Jobs (NOW HIRING)

Job description:

POSITION SUMMARY

The Personal Injury Investigations Specialist is responsible for executing comprehensive investigative, field-based, and pre-litigation tasks on high-exposure cases. This role requires advanced critical thinking, strong field awareness, and the ability to conduct on-scene investigative work with minimal oversight. The position involves extensive travel, rapid response availability, coordination with attorneys, collaboration with experts, and handling sensitive information.

INVESTIGATIVE RESPONSIBILITIES

• Coordinate and execute all inspections, expert engagements, and investigative assignments for pre-litigation high-exposure cases.

• Maintain availability to Senior Attorneys to conduct or support litigation-related investigative tasks.

• Create and maintain the #Investigation thread to document all investigative efforts.

• Conduct liability investigations, including “word vs. word” accident evaluations and scene review.

• Hire and supervise Private Investigators for witness interviews and surveillance.

• Collaborate with Lead Liability Pending staff to ensure proper handling of high-limit claims.

• Monitor all incoming cases daily and self-task investigative needs.

• Assist litigation teams with scheduling depositions, mediations, and client meetings.

• Communicate with experts regarding findings and litigation relevance.

TASKS ASSIGNED BY SENIOR ATTORNEY

• Conduct LP, VIN, and DL searches using Westlaw Motor Vehicle and approved data sources.

• Request criminal, traffic, inspection, and lawsuit histories for all involved parties.

• Obtain background reports via Westlaw PeopleMap and Company Investigator.

• Pull FMCSA SAFER, inspection, violation, and crash data.

• Perform website and social media investigations.

• Confirm spoliation letters were sent to all appropriate parties.

• Draft and send preservation letters.

• Coordinate ACM/ECM downloads with experts.

• Request and review driving records.

• Submit FOIA/Open Records requests.

• Search for and obtain video footage from businesses, intersections, and traffic cameras.

• Identify and locate additional witnesses.

• Verify traffic light sequencing and obtain supporting video.

• Document lighting conditions at the accident location.

• Take custody of plaintiff vehicles and gather photo documentation.

• Conduct social media and mugshot searches.

• Perform background checks using Public Data, Westlaw, and LexisNexis.

• Gather plaintiff injury photos.

• Search defendant prior police reports.

• Conduct VIN history searches.

• Complete background investigations on defendants.

• Perform other duties as assigned.

REQUIRED QUALIFICATIONS

• High School Diploma or GED required.

• Associate or Bachelor's degree preferred.

• Valid driver’s license with acceptable driving record.

• Must be available for extensive travel (75–90%).

• Must be available to respond or deploy at any time.

• Previous on-scene investigative experience preferred.

• Law enforcement, military, or field investigative experience desirable.

• Ability to work in fast-paced, high-pressure environments.

• Strong communication skills.

• Ability to maintain confidentiality.

• Must pass background checks and drug screening.

WORK CONDITIONS

• High-volume travel, including overnight.

• Unpredictable hours and rapid response assignments.

• Outdoor and uncontrolled environments.

• Exposure to accident scenes and hazardous conditions.

• Physical activity such as standing, kneeling, or lifting.

PREFERRED CERTIFICATIONS

• Law Enforcement or Criminal Investigation training.

• ICS/NIMS (FEMA).

• Private Investigator license.

• First Aid/CPR.

• Commercial vehicle crash investigation training.

E-Verify Disclosure

AK Law Firm participates in the E-Verify program. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Equal Employment Opportunity Statement

AK Law Firm is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, or any other legally protected status.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person