Insurance Client Success Manager Jobs in Raleigh, NC

About THE rAVe Agency: THE rAVe Agency is a pioneering force in the audiovisual (AV) industry, offering innovative marketing, production, and content solutions. We are committed to delivering exceptional client experiences and supporting the success of our sponsors and partners.

Your Role: As theMarketing & Program Intern, you'll support the day-to-day execution of initiatives related to the EVONA 2030 program and AV Buyers Club. Working under the direction of the Client Success Manager and reporting to the Executive Editor of rAVe [PUBS], you'll assist with project coordination, client onboarding, content management, event support and administrative tasks while gaining practical experience in client success, program management and marketing.

What You'll Do:

• Upload and test custom HTML email campaigns, verifying links, formatting, images, and overall functionality prior to distribution.
• Schedule follow-up HTML email campaigns to the appropriate target audience.
• Distribute approved client marketing materials through AVNation and other designated platforms.
• Publish approved articles, case studies, and marketing content across AVNation, AV Buyers Club, EVONA 2030, rAVe [PUBS], and other designated platforms.
• Maintain accurate project documentation by updating project management software with content and client activity.
• Assist with onboarding new AV-AMS clients, including updating Monday.com and the AV-AMS sponsorship document.
• Support LAVNCH events by creating calendar links, HubSpot forms, and HubSpot contact lists.
• Assist with AV-AMS and EVONA tour logistics by organizing tour schedules, attendee information, manufacturer materials, promotional assets, and related event details.
• Communicate project updates, questions, and issues to the Client Success Manager in a timely manner.
• Help maintain consistent project workflows across multiple platforms and client deliverables.
  

What We're Looking For:

• Basic understanding of marketing, communications, or social media principles.
• Familiarity with Microsoft Office Suite and Google Workspace applications.
• Exceptional attention to detail, including strong proofreading skills and the ability to maintain accuracy.
• Comfortable using computers and eager to learn new software applications and online platforms.
• Ability to follow established processes and work instructions.
• Adaptable to changing priorities while managing multiple projects simultaneously.
• Ability to maintain organized records and accurate project documentation.
• Exercises sound judgment, professionalism, and discretion when handling information.

Minimum Qualifications:

• Currently enrolled in an associate's or bachelor's degree program in Marketing, Communications, Public Relations, Business, or a related field.
• Strong organizational skills with the ability to manage multiple tasks, prioritize work and meet deadlines.
• Excellent written and verbal communication skills.
• Ability to work both independently and collaboratively as part of a team.
  

Preferred Qualifications:

• Experience with Monday.com or another project management platform.
• Experience with HubSpot or another CRM or email marketing platform.
• Basic HTML knowledge.
• Experience with WordPress or another content management system (CMS).
• Familiarity with Google Workspace, including Google Drive, Google Sheets, and shared spreadsheet workflows.
• Familiarity with creating, scheduling, or managing content on LinkedIn.
• Basic writing, editing or social media copywriting experience.
• Interest in audiovisual technology, IT, media, events or B2B marketing.

Physical Demands:

• Employees must be able to spend extended periods of time operating a computer to complete job responsibilities.

Work Environment:

This is a paid internship with an anticipated workload up to 20 hours per week on an agreed upon schedule. Hours may vary based on business needs and project timelines. Work will be performed at our office in Chapel Hill, NC with a remote work option 2-3 days a week.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not an exhaustive list of all responsibilities, duties and skills required of the position. All employees may be assigned other duties as needed.

Additional agency opportunities including writing, PR support, creative products and event work may be assigned or available to you from time to time. As a small, growing company, we encourage employees to think entrepreneurially and explore areas of interest, as we all wear many hats.

EEO Statement: THE rAVe Agency is an equal opportunity employer. All employment decisions at THE rAVe Agency are based exclusively on business needs, job requirements and individual qualifications, without regard to race, color, religion, national, social, or ethnic origin; sex, gender identity or expression; sexual orientation; or any other status protected by the laws and regulations of the United States and/or North Carolina.

Applicants must be authorized to work in the United States for any employer. At this time, we are unable to sponsor or assume sponsorship of employment visas.

Employment at-will: Employment with THE rAVe Agency is at-will. The company or the employee may terminate the employment relationship at any time, with or without cause or notice. This at-will relationship applies regardless of any written or verbal statements or policies to the contrary.