ZipRecruiter

Log In

1

Insurance Client Success Manager Jobs in Raleigh, NC

Ecorobotix

Customer Success Manager

Raleigh, NC · On-site

Own day-to-day client success for Maya's U.S. and broader North American client portfolio. You may ... Working knowledge of CRM systems (Odoo or equivalent), bug-tracking tools (GitLab or equivalent ...

Well

Vice President, Client Success

Chapel Hill, NC · On-site +1

$220K - $250K/yr

You will lead a high-performing team of Directors and Managers, ensuring our world-class platform ... adapt the client success model accordingly. * Deeply data-driven with the ability to translate ...

Clever Devices

Customer Success Manager

Apex, NC · On-site

... inquiries regarding client issues or concerns. This position determines Customer Success ... health insurance coverage, wellness and family support programs, life and disability insurance ...

Clever Devices Ltd.

Customer Success Manager

Apex, NC · On-site

$90K - $130K/yr

... inquiries regarding client issues or concerns. This position determines Customer Success ... health insurance coverage, wellness and family support programs, life and disability insurance ...

ePlus

Customer Success Manager

Durham, NC · On-site

$75K - $120K/yr

Customer Success Manager Charlotte, NC, Durham, NC Overview As a Customer Success Manager (CSM) you ... Hold regular face-to-face client meetings, at least once every 4-6 weeks, with regular voice ...

Safety Plus, Inc.

Customer Success Manager

Raleigh, NC · Remote

$60K - $70K/yr

As a key member of our Customer Success team, you'll play a pivotal role in shaping the future of ... Key Responsibilities Client Relationship Management * Serve as the primary point of contact for a ...

WingSwept

Technical Customer Success Manager

Garner, NC · On-site

Manage client relationships through personal contact * Lead IT discussions during Business Reviews ... Health, dental, and vision insurance If this sounds like a great match for your skills and career ...

Appian

Customer Success Manager (Technical)

Raleigh, NC · On-site

$125K - $250K/yr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... insurance, disability insurance, wellness programs, flexible spending accounts, health savings ...

next page

Showing results 1-20

All JobsInsurance Client Success Manager JobsInsurance Client Success Manager Jobs in Raleigh, NC

Insurance Client Success Manager information

See Raleigh, NC salary details

$31.6K

$80.7K

$136.1K

How much do insurance client success manager jobs pay per year?

As of Jun 30, 2026, the average yearly pay for insurance client success manager in Raleigh, NC is $80,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

What is the difference between Insurance Client Success Manager vs Insurance Account Executive?

AspectInsurance Client Success ManagerInsurance Account Executive
Primary FocusEnsuring client satisfaction, retention, and ongoing supportAcquiring new clients and managing sales processes
Work EnvironmentCustomer service, account management, client communicationSales, prospecting, client meetings
Required CredentialsInsurance licenses, customer service skills, industry knowledgeInsurance licenses, sales skills, industry knowledge
Employer & Industry UsageInsurance companies, brokerages, agenciesInsurance agencies, brokerages, carriers

While both roles require insurance licenses and industry knowledge, the Insurance Client Success Manager focuses on maintaining client relationships and ensuring satisfaction, whereas the Insurance Account Executive emphasizes acquiring new clients and driving sales. Understanding these differences helps job seekers target the right roles in the insurance industry.

What are Insurance Client Success Managers?

Insurance Client Success Managers are professionals who act as the main point of contact between insurance companies and their clients. They ensure clients have a positive experience by addressing their needs, resolving issues, and helping clients understand their insurance products and services. Their responsibilities often include onboarding new clients, managing renewals, and identifying opportunities to upsell or cross-sell additional products. They play a critical role in maintaining client satisfaction and retention for insurance agencies.

What are the key skills and qualifications needed to thrive as an Insurance Client Success Manager, and why are they important?

To thrive as an Insurance Client Success Manager, you need a solid understanding of insurance products, client relationship management, and often a bachelor's degree in business or a related field. Familiarity with CRM software, policy management systems, and possibly insurance licensing are typically required. Exceptional communication, problem-solving, and empathy help build strong client relationships and resolve issues proactively. These skills ensure client retention, satisfaction, and effective delivery of insurance solutions in a competitive market.

How does an Insurance Client Success Manager typically collaborate with other departments to support client needs?

Insurance Client Success Managers work closely with teams such as underwriting, claims, and sales to ensure clients receive comprehensive and timely support. They often act as a liaison, communicating client feedback and requirements to relevant departments, and coordinating efforts to resolve issues or implement new services. This collaborative approach helps build strong client relationships and ensures that client concerns are addressed promptly, contributing to high satisfaction and retention rates.
What job categories do people searching Insurance Client Success Manager jobs in Raleigh, NC look for? The top searched job categories for Insurance Client Success Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Insurance Client Success Manager jobs? Cities near Raleigh, NC with the most Insurance Client Success Manager job openings:
Insurance Client Success Manager jobs near you

Customer Success Manager

Ecorobotix

Raleigh, NC • On-site

Other

Posted 9 days ago

Key responsibilities

  • Own day-to-day client success for Maya's U.S. and broader North American client portfolio.

  • Drive onboarding excellence and ensure all clients reach defined success milestones within their first 90 days.

  • Conduct field activities such as drone visits, soil analysis support, sensor installation, and integration follow-up.

Job description

About the Job

Ecorobotix Inc. creates innovative robotic solutions that reduce the ecological impact of modern agriculture. Our AI-driven, ultra-high precision spraying technology enables growers to significantly reduce inputs while improving efficiency. By joining our talented and dynamic team, you will contribute to a more sustainable agriculture industry while working in an innovative and fast-scaling organization.


Following the integration of Maya into the Ecorobotix Group, we're expanding our North American Customer Success organization. Maya is an AI-powered turf and land management platform that helps golf courses, sports fields, and other managed landscapes transform operational and agronomic data into actionable insights. Combined with Ecorobotix's precision application technologies, Maya is helping build a connected ecosystem that enables customers to make smarter decisions, improve sustainability, and optimize field operations.


General objective of the role

As Maya's first U.S.-based Customer Success Manager, you will own and grow the customer relationship for Maya's North American client portfolio. As the first point of contact after the sales handover, you will drive onboarding, adoption, satisfaction, and long-term retention for U.S. clients — and you'll play an active role in deploying Maya's AI-native turf and land management platform across some of the country's most demanding sports and natural turf venues. This is an individual contributor role; you won't be managing a team, but you will be the face of Maya for your portfolio and a key voice for U.S. customers inside the company.


Reporting lines and interactions

This role reports directly to Head of Maya Business team. Internally, close collaboration with other members of the after-sales team and other teams of Ecorobotix Inc is required. Externally, interaction with customers, partners, associations, and trade shows among others is required.


Key Responsibilities

  • Own day-to-day client success for Maya's U.S. and broader North American client portfolio. You may also provide backup support for other English-speaking accounts that don't yet have a dedicated local Customer Success owner
  • Drive onboarding excellence and ensure all clients reach defined success milestones within their first 90 days
  • Monitor portfolio health proactively through User Health Scores and engagement strategies; flag and act on silent or at-risk accounts
  • Act as the primary post-handover contact for assigned accounts via calls, video, and on-site visits. Lead bug triage with the engineering team via GitLab, prioritize weekly with the CTO, and close the loop with the client
  • Drive feature adoption across the portfolio through targeted outreach and client-facing webinars at release time
  • Capture client feedback, frustrations, and feature requests, and feed them into the product backlog as the voice of the customer
  • Conduct field activities: drone visits, soil analysis support, sensor installation, and integration follow-up (Toro/Links and others)
  • Represent Maya at selected U.S. industry events (e.g., the GCSAA Conference & Show, STMA Conference, and regional sports-turf/greenkeeper associations)


Qualifications & Skills

  • Degree in agronomy, turfgrass science, engineering, or equivalent experience
  • 3–5 years of experience in Customer Success, Account Management, or a client-facing technical role — ideally within a SaaS or industrial tech environment
  • Working knowledge of CRM systems (Odoo or equivalent), bug-tracking tools (GitLab or equivalent), and customer success workflows
  • Comfortable working in an AI-native environment using structured workflows and AI-based tools
  • Knowledge of the turf, sports surfaces, agronomy, or precision technology industry is a strong asset
  • Excellent written and spoken English. Spanish is a strong asset
  • Valid driver's license and availability for frequent domestic travel
  • Strong relational skills and natural client orientation
  • Field-oriented mindset, at ease in greenkeeping and operational environments
  • Structured, autonomous, and rigorous on execution
  • Excellent communication and reporting discipline
  • Entrepreneurial spirit, initiative, and adaptability in a fast-growing environment
  • Passion for innovation and the transition toward AI-driven turf management

Apply