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Insurance Client Success Manager Jobs in Missouri

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Our partner is looking for a Senior Customer Success Manager based in Netherlands. Join a fast ... Health insurance. * Stock options. * Remote-first working environment. * Collaborative and ...

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Insurance Client Success Manager information

What is an insurance client success manager?

Insurance Client Success Managers are professionals who act as the main point of contact between insurance companies and their clients. They ensure clients have a positive experience by addressing their needs, resolving issues, and helping clients understand their insurance products and services. Their responsibilities often include onboarding new clients, managing renewals, and identifying opportunities to upsell or cross-sell additional products. They play a critical role in maintaining client satisfaction and retention for insurance agencies.

What are the key skills and qualifications needed to thrive as an insurance client success manager?

To thrive as an Insurance Client Success Manager, you need a solid understanding of insurance products, client relationship management, and often a bachelor's degree in business or a related field. Familiarity with CRM software, policy management systems, and possibly insurance licensing are typically required. Exceptional communication, problem-solving, and empathy help build strong client relationships and resolve issues proactively. These skills ensure client retention, satisfaction, and effective delivery of insurance solutions in a competitive market.

How does an insurance client success manager typically collaborate with other departments to support client needs?

Insurance Client Success Managers work closely with teams such as underwriting, claims, and sales to ensure clients receive comprehensive and timely support. They often act as a liaison, communicating client feedback and requirements to relevant departments, and coordinating efforts to resolve issues or implement new services. This collaborative approach helps build strong client relationships and ensures that client concerns are addressed promptly, contributing to high satisfaction and retention rates.

What is the difference between Insurance Client Success Manager vs Insurance Account Executive?

AspectInsurance Client Success ManagerInsurance Account Executive
Primary FocusEnsuring client satisfaction, retention, and ongoing supportAcquiring new clients and managing sales processes
Work EnvironmentCustomer service, account management, client communicationSales, prospecting, client meetings
Required CredentialsInsurance licenses, customer service skills, industry knowledgeInsurance licenses, sales skills, industry knowledge
Employer & Industry UsageInsurance companies, brokerages, agenciesInsurance agencies, brokerages, carriers

While both roles require insurance licenses and industry knowledge, the Insurance Client Success Manager focuses on maintaining client relationships and ensuring satisfaction, whereas the Insurance Account Executive emphasizes acquiring new clients and driving sales. Understanding these differences helps job seekers target the right roles in the insurance industry.

What are popular job titles related to Insurance Client Success Manager jobs in Missouri?

For Insurance Client Success Manager jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Insurance Client Success Manager jobs in Missouri look for?

The top searched job categories for Insurance Client Success Manager jobs in Missouri are:

What cities in Missouri are hiring for Insurance Client Success Manager jobs?

Cities in Missouri with the most Insurance Client Success Manager job openings:

Insurance Client Success Manager jobs near you
Infographic showing various Insurance Client Success Manager job openings in Missouri as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Customer Success Manager - Scaled

Momentus Technologies International

O Fallon, MO • On-site

Full-time

Posted 28 days ago

Job description

Description:

About us:


Momentus provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers that power millions of events. In the age of digital transformation, our comprehensive platform offers event professionals leading-edge SaaS technology that provides a 360 view of their business, allowing them to cut costs, save time, and increase revenue. Momentus technology powers top shows around the world, famous museums, global convention centers, performing arts venues, professional sports arenas, and other unique venues. Our client list includes The Apollo Theatre, Mercedes-Benz Stadium, Harvard University, Portland'5 Centers for the Arts, the Javitz Center, and St. Louis Art Museum. Some of our global clients include: ExCel London, Museum of Contemporary Art Australia, Omanexpo, the China National Convention Center, the Porsche Experience Center in Germany and the Sydney Opera House.


Momentus Technologies is looking for a Customer Success Manager to join our Scaled CS team, supporting our mid-market customer base across EMEA. This is a one-to-many CS model: rather than owning dedicated one-to-one relationships, you will drive adoption and value at scale through advisory services, best practice guidance, and system optimization support delivered across a large portfolio of accounts.

You will play a key role in helping mid-market customers get the most out of the Momentus platform, identifying adoption gaps, proactively addressing risk signals, and delivering scalable programs and resources rather than one-off, high-touch engagements.


Responsibilities:

  • Support a large portfolio of mid-market customers through a scaled, one-to-many engagement model (webinars, office hours, targeted outreach campaigns, digital content, and group advisory sessions rather than dedicated account management)
  • Drive product adoption by identifying underutilized features and functionality relative to each customer's business goals, and recommending best practices to close the gap
  • Monitor customer health signals (usage data, support trends, engagement metrics) to proactively flag and address risk before it escalates
  • Provide system optimization guidance, helping customers use the platform more efficiently and effectively based on their operational needs
  • Deliver advisory support at scale, including group training sessions, best practice playbooks, and self-serve resources
  • Partner with Digital CS, Support, and Product teams to ensure customer feedback and adoption blockers are surfaced and addressed
  • Track and report on adoption trends, health metrics, and program effectiveness across your portfolio
  • Contribute to the continuous improvement of Scaled CS programs, playbooks, and resources


Requirements:

Required:

  • Fluent in German and English (written and spoken); this role requires supporting German-speaking customers directly
  • Previous hands-on experience using Momentus Enterprise (formerly Ungerboeck) as an end user
  • Strong ability to translate product functionality into business value and best practice recommendations
  • Comfort working with data and health metrics to prioritize where to focus attention across a large portfolio
  • Excellent communication and presentation skills, and comfort with delivering group sessions or webinars
  • Ability to work independently and manage a high volume of accounts without dedicated one-to-one relationships

Preferred:

  • Experience in the events, venue management, or hospitality industry
  • Familiarity with customer success platforms such as Gainsight
  • Experience building or delivering scaled enablement content (playbooks, webinars, self-serve resources)