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Insurance Client Success Manager Jobs in Missouri

Classy Llama

Client Success Manager

Springfield, MO · On-site +1

Client Success Manager (E-commerce) Company Overview: Classy Llama was founded in 2007 and we provide an expert platform and data integration that helps commerce organizations grow. We deliver rock ...

NFP Corp

AVP, Client Success

Chesterfield, MO

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are ... wealth management and retirement challenges through custom solutions and a people-first approach.

NFP Corp

AVP, Client Success

Chesterfield, MO · On-site

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are ... wealth management and retirement challenges through custom solutions and a people-first approach.

Jobgether

You are a customer-focused professional with experience managing client relationships and driving success in a technology or SaaS environment. You combine strong communication skills with analytical ...

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Insurance Client Success Manager information

What is the difference between Insurance Client Success Manager vs Insurance Account Executive?

AspectInsurance Client Success ManagerInsurance Account Executive
Primary FocusEnsuring client satisfaction, retention, and ongoing supportAcquiring new clients and managing sales processes
Work EnvironmentCustomer service, account management, client communicationSales, prospecting, client meetings
Required CredentialsInsurance licenses, customer service skills, industry knowledgeInsurance licenses, sales skills, industry knowledge
Employer & Industry UsageInsurance companies, brokerages, agenciesInsurance agencies, brokerages, carriers

While both roles require insurance licenses and industry knowledge, the Insurance Client Success Manager focuses on maintaining client relationships and ensuring satisfaction, whereas the Insurance Account Executive emphasizes acquiring new clients and driving sales. Understanding these differences helps job seekers target the right roles in the insurance industry.

What are Insurance Client Success Managers?

Insurance Client Success Managers are professionals who act as the main point of contact between insurance companies and their clients. They ensure clients have a positive experience by addressing their needs, resolving issues, and helping clients understand their insurance products and services. Their responsibilities often include onboarding new clients, managing renewals, and identifying opportunities to upsell or cross-sell additional products. They play a critical role in maintaining client satisfaction and retention for insurance agencies.

What are the key skills and qualifications needed to thrive as an Insurance Client Success Manager, and why are they important?

To thrive as an Insurance Client Success Manager, you need a solid understanding of insurance products, client relationship management, and often a bachelor's degree in business or a related field. Familiarity with CRM software, policy management systems, and possibly insurance licensing are typically required. Exceptional communication, problem-solving, and empathy help build strong client relationships and resolve issues proactively. These skills ensure client retention, satisfaction, and effective delivery of insurance solutions in a competitive market.

How does an Insurance Client Success Manager typically collaborate with other departments to support client needs?

Insurance Client Success Managers work closely with teams such as underwriting, claims, and sales to ensure clients receive comprehensive and timely support. They often act as a liaison, communicating client feedback and requirements to relevant departments, and coordinating efforts to resolve issues or implement new services. This collaborative approach helps build strong client relationships and ensures that client concerns are addressed promptly, contributing to high satisfaction and retention rates.
What are popular job titles related to Insurance Client Success Manager jobs in Missouri? For Insurance Client Success Manager jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Insurance Client Success Manager jobs in Missouri look for? The top searched job categories for Insurance Client Success Manager jobs in Missouri are:
What cities in Missouri are hiring for Insurance Client Success Manager jobs? Cities in Missouri with the most Insurance Client Success Manager job openings:
Insurance Client Success Manager jobs near you
Infographic showing various Insurance Client Success Manager job openings in Missouri as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Client Success Manager

Client Success Manager

Classy Llama

Springfield, MO • On-site, Remote

Full-time

Medical, Dental, Vision, PTO

Posted 3 days ago

Job description

Client Success Manager (E-commerce)
Company Overview:
Classy Llama was founded in 2007 and we provide an expert platform and data integration that helps commerce organizations grow. We deliver rock-solid solutions to industrial B2B companies in verticals like automotive, manufacturing, parts, materials, and customizable products. We only succeed when we help our clients succeed. Our primary focus is on investing in hiring, developing, and growing our people.
Position Overview:
We're seeking a proactive Client Success Manager to manage and grow 8-10 e-commerce accounts. You will lead client relationships, ensure delivery success, and drive revenue expansion through strategic guidance and execution.
Responsibilities:
  • Manage 8-10 client accounts and lead all communications
  • Drive account growth through upsell, cross-sell, and optimization
  • Oversee delivery across support and project work
  • Lead onboarding and transition of new clients
  • Translate business goals into actionable roadmaps
  • Monitor account health, performance, and satisfaction

Required Skills, Abilities, and Characteristics:
Technical Skills:
  • 2-3 years in Account Management, Client Success, or Digital Agency roles
  • Experience in B2B and/or D2C e-commerce environments
  • Hands-on exposure to Shopify and/or Adobe Commerce (Magento)
  • Experience managing replatforms and rescuing or taking over challenged/failed implementations
  • Understanding of UX/UI and creative processes in e-commerce
  • Experience with integrations across ERP, PIM, OMS, and backend systems
  • Familiarity with leading e-commerce ecosystem tools (e.g., Yotpo, Klaviyo, Bloomreach, Gorgias, Algolia, Athos Commerce)
Soft Skills:
  • Strong communication, organization, and multitasking skills
  • Commercial mindset with focus on growth and retention
Nice to haves:
  • Existing relationships with 3rd-party partners in the e-commerce ecosystem
  • Experience with Shopify Plus and complex integrations
  • Exposure to analytics and performance tools
Compensation & Benefits:
  • Competitive base salary
  • Commission tied to account growth and retention
  • Health, dental, and vision benefits
  • PTO + holidays
  • Career growth opportunities
Why Join Us
Work with leading e-commerce brands, influence growth outcomes, and be part of a high-performing digital agency team.
Organizational Alignment:
  • The CSM reports to the EVP-Go to Market

Apply