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Insurance Claims Processing Jobs in Seattle, WA (NOW HIRING)

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Insurance Claims Processing information

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$13

$25

$38

How much do insurance claims processing jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for insurance claims processing in Seattle, WA is $25.42, according to ZipRecruiter salary data. Most workers in this role earn between $20.77 and $28.99 per hour, depending on experience, location, and employer.

What is insurance claims processing?

Insurance claims processing is the procedure by which insurance companies review, investigate, and settle claims made by policyholders. This process involves verifying the details of a claim, ensuring it meets the terms of the policy, and determining the appropriate payout or action. Claims processors handle documentation, communicate with claimants, and may work with other parties like adjusters or healthcare providers. The goal is to ensure claims are resolved efficiently, accurately, and fairly according to policy guidelines.

What are some common challenges faced in insurance claims processing, and how can new team members effectively manage them?

In insurance claims processing, new team members often encounter challenges such as handling high volumes of claims, interpreting complex policy language, and communicating effectively with policyholders and other stakeholders. To manage these challenges, it's important to develop strong organizational skills, stay detail-oriented, and proactively seek clarification when unsure about policy terms or procedures. Collaborating with experienced colleagues and taking advantage of ongoing training opportunities can also help new processors build confidence and efficiency in their daily tasks.

What does an insurance claims processing do?

An insurance claims processor reviews and evaluates insurance claims to determine coverage eligibility and the amount payable. They verify information, process documentation, and communicate decisions to policyholders, often using claims management software. Attention to detail and knowledge of insurance policies are essential for this role.

How to get a job as an insurance claims processor?

To become an insurance claims processor, candidates typically need a high school diploma or equivalent, with some roles preferring postsecondary training in insurance or related fields. Relevant skills include attention to detail, communication, and familiarity with claims processing software. Gaining experience through internships or entry-level positions can improve job prospects, and some employers may require certification such as the Certified Claims Professional (CCP).

Is insurance claims processing a stressful job?

Insurance claims processing can be a stressful job due to tight deadlines, high workload, and the need for accuracy in evaluating claims. It often requires strong attention to detail, communication skills, and the ability to handle difficult customer interactions, which can contribute to job-related stress.

What is the difference between Insurance Claims Processing vs Insurance Adjuster?

AspectInsurance Claims ProcessingInsurance Adjuster
CredentialsTypically requires a high school diploma or equivalent; certifications like CPCU or AIC are commonRequires a high school diploma; certifications like AIC or state licensing often needed
Work EnvironmentOffice-based, processing claims via computer systemsField and office work, inspecting damages and interviewing claimants
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, independent adjusting firms
Primary FocusReviewing and processing insurance claims efficientlyAssessing damages and determining claim validity and payout

While both roles are essential in the insurance industry, Insurance Claims Processing focuses on handling and managing claims paperwork, whereas Insurance Adjusters evaluate damages and determine claim settlements. Understanding these differences helps job seekers identify the right career path within the insurance sector.

What are the key skills and qualifications needed to thrive in insurance claims processing?

To excel in Insurance Claims Processing, you need strong attention to detail, analytical abilities, and a foundational understanding of insurance policies or claims procedures, often supported by a high school diploma or associate degree. Familiarity with claims management software, databases, and sometimes industry certifications like AIC (Associate in Claims) is common. Effective communication, problem-solving skills, and the ability to manage stressful situations make someone stand out in this role. These competencies are critical for ensuring claims are processed accurately, efficiently, and in compliance with regulatory standards.
What are popular job titles related to Insurance Claims Processing jobs in Seattle, WA? For Insurance Claims Processing jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Insurance Claims Processing jobs in Seattle, WA look for? The top searched job categories for Insurance Claims Processing jobs in Seattle, WA are:
Insurance Claims Processing jobs near you
Infographic showing various Insurance Claims Processing job openings in Seattle, WA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $52,874 per year, or $25.4 per hour.

Claims Specialist

Expeditors Intl. of Washington

Federal Way, WA • Remote

Full-time

Medical, Dental, Retirement, PTO

Posted 3 days ago

New

Expeditors rating

8.1

Company rating: 8.1 out of 10

Based on 88 frontline employees who took The Breakroom Quiz

44th of 359 rated logistics

Job description

Company Description

Global logistics organizations with a core focus on providing exception customer service.

  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems
Job Description

Scope of Position:

*** This position is available to work from any of the 4 Expeditors CHQ Locations - Lynnwood, Factoria, Seattle, or Federal Way ***

As a claim specialist you will be assigned a set of claims that will be your individual responsibility to manage from receipt until resolution to the customer.  You will investigate claims using our documentation systems and global network. You will work to file claims against responsible parties and will ensure that they pay when they are responsible for losses. You will provide timely and exceptional customer service to external customers and to our internal network. Ideal Candidate profile is someone with a strong analytical ability, sound judgement and a demonstrated ability to handle complexity at a high level. The ideal candidate will view the role as a genuine opportunity to develop and build a career at Expeditors. 

Job Tasks

  • Claim set up and initial claim investigation
    • Accurately input required data fields
    • Save required documents into Expeditors documentation system. Documents should include proof of transit, proof of value, proof of loss, proof of resolution, and all customer, claimant, and insurance provider correspondence
    • Professionally communicate with Expeditors global network and Service Providers to investigate claims for loss or damage.
    • Use logical reasoning and investigative skills to identify who was responsible for claims for loss or damage
  • Claim Resolution and closing:
    • Professionally, and timely file claims with responsible service providers.
    • Escalating claims to appropriate parties that do not receive timely response or correct resolution
    • Accurately inputting data and saving documents regarding carrier resolution
    • Professionally and timely communicate claim resolution to the customer. Resolve claims within contractual obligations with our customers.
    • Professionally and accurately collect payment details from customer
    • Professionally and accurately submit payment to accounting for verification
    • Ensure the timely payment to customers

On top of these daily functions, you will be expected to:

  • Always act with integrity, making decisions that are correct based on the facts
  • Provide proactive customer support
  • Exhibit friendly and professional correspondence with both internal and external customers
  • Maintain complete and accurate electronic files, including documentation of correspondence within company guidelines
  • Constantly making an effort to build and foster relationships with our clients
  • Contribute to team meetings and discussions
Qualifications

Minimum Requirements

  • Two years professional work or related experience

Desired Abilities

  • Communication skills including written, phone and presentation;
  • Must be proficient in Excel, PowerPoint and Word;
  • Strong problem solving, organizational and analytical skills;
  • Ability to work productively both individually and in a team environment;
  • Strong and consistent documenting skills;
  • Attention to detail, pro-active, tenacious;
  • Ability to execute consistent follow-up on action items;
  • Ability to manage multiple tasks and projects;
  • Ability to document business process flows;
  • Interpersonal skills to foster collaboration among team members and customer;
  • Pro-active and strong organization and time management skills.
Additional Information

Expeditors offers excellent benefits

  • Paid Vacation
  • Paid medical leave
  • 26 Work from Home Days per year
  • Medical and Dental insurance and minimal cost to employee
  • 401 (k)
  • Employee Stock Purchase Plan 
  • Training and Personnel Development Program
  • Career and Growth Opportunities

All your information will be kept confidential according to EEO guidelines.

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