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Insurance Claims Manager Jobs in Michigan (NOW HIRING)

AXA

$21.50 - $29.50/hr

You will report to the Construction Defect Claims Manager. What you will BRING We're looking for someone who has these abilities and skills: * Significant progress toward an insurance or industry ...

thg

Auto PIP - Manager Casualty Claims

Howell, MI · Hybrid

Our Claims team is currently seeking a Manager Casualty Claims. This is a full-time, exempt role ... Recognized authority in insurance principles, policy coverage, legal liability, and jurisdictional ...

CURE Auto Insurance

Claims Adjuster

Detroit, MI · On-site

$50K - $80K/yr

Claims Adjuster CURE Auto Insurance is a leading direct writer of auto insurance in New Jersey ... Strong organizational and time management skills. * Excellent analytical, investigative, and ...

The EMAC Group

Mortgage Claims Specialist

Detroit, MI · On-site

ESSENTIAL POSITION FUNCTIONS • Review, analyze, and ensure timely settlement of investor and mortgage insurance claims and manage aging claims to determine status and bring to closure and request ...

Great American Insurance Group

$69K - $92K/yr

Manages an inventory of claims to evaluate compensability/liability. * Plans and conducts claim ... Bachelor's Degree in Business Administration, Risk Management and Insurance, Finance, or a related ...

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All JobsInsurance Claims JobsInsurance Claims Manager JobsInsurance Claims Manager Jobs in Michigan

Insurance Claims Manager information

See Michigan salary details

$30.5K

$76.6K

$121.2K

How much do insurance claims manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for insurance claims manager in Michigan is $76,579.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,300.00 and $91,500.00 per year, depending on experience, location, and employer.

What does an insurance claims manager do?

An Insurance Claims Manager oversees the processing of insurance claims to ensure they are handled efficiently, fairly, and in compliance with company and legal standards. They manage a team of claims adjusters and analysts, review complex or disputed claims, and develop strategies to improve claims procedures. Their role also involves liaising with policyholders, third parties, and legal professionals to resolve issues and minimize fraud or errors. Effective Claims Managers balance customer service with cost control to protect both the insurer and the policyholder.

What are the key skills and qualifications needed to thrive as an insurance claims manager?

To thrive as an Insurance Claims Manager, you need a solid understanding of insurance policies, claims processes, and risk assessment, typically supported by a bachelor's degree in finance, business, or a related field. Familiarity with claims management software (such as Guidewire or ClaimCenter) and certifications like Associate in Claims (AIC) are commonly required. Excellent leadership, negotiation, and problem-solving skills set top performers apart in this role. These abilities are crucial for efficiently managing claims teams, reducing fraud, and ensuring timely, fair settlements for clients.

What are some common challenges faced by insurance claims managers, and how can they be addressed?

Insurance Claims Managers often encounter challenges such as managing complex claims, addressing customer dissatisfaction, and staying up-to-date with regulatory changes. To overcome these, successful managers prioritize clear communication, maintain strong organizational systems, and foster collaboration between adjusters, underwriters, and legal teams. Proactively investing in ongoing training and leveraging technology for claims processing also helps streamline workflows and improve customer experiences.

What is the difference between Insurance Claims Manager vs Insurance Adjuster?

AspectInsurance Claims ManagerInsurance Adjuster
CredentialsTypically requires a bachelor’s degree; certifications like CPCU or AIC are commonHigh school diploma or bachelor’s; certifications like AIC or state licensing often needed
Work EnvironmentOffice-based, managing teams and claims processesField or office-based, investigating claims and assessing damages
Employer & IndustryInsurance companies, claims departmentsInsurance companies, independent adjusting firms
Primary FocusOverseeing claims processes, managing staff, ensuring policy complianceEvaluating damages, determining claim validity, negotiating settlements

While both roles are integral to the insurance claims process, the Insurance Claims Manager oversees the entire claims operation and manages staff, whereas the Insurance Adjuster focuses on investigating individual claims and assessing damages. The roles often work together but differ in scope and responsibilities.

What are the most commonly searched types of Insurance Claims jobs in Michigan?

The most popular types of Insurance Claims jobs in Michigan are:

What are popular job titles related to Insurance Claims Manager jobs in Michigan?

For Insurance Claims Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Insurance Claims Manager jobs in Michigan look for?

The top searched job categories for Insurance Claims Manager jobs in Michigan are:

What cities in Michigan are hiring for Insurance Claims Manager jobs?

Cities in Michigan with the most Insurance Claims Manager job openings:

Insurance Claims Manager jobs near you
Infographic showing various Insurance Claims Manager job openings in Michigan as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $76,579 per year, or $36.8 per hour.

Auto PIP - Manager Casualty Claims

Richmond, VA • On-site

The Hanover Insurance Group, Inc.
Insurance Services • 5 - 10K employees
Learn more about The Hanover Insurance Group, Inc.external

$96K - $130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Hanover Insurance rating

8.0

Company rating: 8.0 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

172nd of 315 rated insurance

Job description

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.
Our Claims team is currently seeking a Manager Casualty Claims.
This is a full-time, exempt role with a hybrid work schedule at one of our Hanover offices:
  • Itasca, IL
  • Worcester, MA
  • Richmond, VA
  • Syracuse, NY
  • Southfield, MI
  • Howell, MI

POSITION OVERVIEW:
The Mgr Casualty Claims is responsible for the daily oversight of the claims handling team, leading employees to foster a highly engaged, high-performing workforce aligned with the organization's strategic goals. This role ensures effective front-line claims handling while demonstrating expertise in performance management, communication, decision-making, relationship building, and customer service. The manager proactively assesses current and future resource needs, providing mentorship and guidance to support continuous development and operational excellence.
IN THIS ROLE, YOU WILL:
  • Oversee the day-to-day operations of a claims handling team including the investigation and evaluation of claims.
  • Monitor and assess employee performance through spot checks (e.g., phone listening, file reviews) and data tools (e.g., Power BI, flight decks, trend analysis); provide feedback and implement improvement plans to ensure thorough and efficient investigations.
  • Develop and implement continuous improvement initiatives to enhance the quality and consistency of the investigative process.
  • Create and enforce protocols to detect and prevent fraudulent claims; review claims with potential fraud.
  • Apply technical knowledge (e.g., comparative negligence laws across all 50 states), to support employees in their investigations and evaluations. Direct day-to-day operations including tracking measures, analyzing reports, and reinforcing goals.
  • Handle escalated complaints or disputes, working to resolve issues amicably and maintain positive relationships with clients.
  • May utilize technology and talent management to increase efficiency and scalability in claims handling; analyze claims data to identify trends, areas for improvement, and opportunities for cost savings.
  • Evaluate and approve reserve and settlements outside of individual authorities.
  • Monitor and control expenses related to claim handling activities; review and approve settlement proposals prepared by claims handlers to ensure they are reasonable and justifiable.
  • Support and mentor others and demonstrate proficiency in contractual indemnification.
  • Oversee, manage, and direct litigated claims; mentor others on approach.
  • Collaborate with legal teams to ensure proper handling of litigation cases; analyze claims to identify strengths, weaknesses, and potential risks associated with litigation.
  • Manage and report on litigation outcomes to identify trends and areas for improvement.
  • Monitor and manage litigation costs to ensure they remain within budget and evaluating the financial impact of litigation on the company.
  • Ensure accurate documentation and compliance with legal requirements in litigated claims.
  • Provide guidance on the development of policies and procedures and training and development programs for claims handlers on litigation support.
  • Lead negotiation in contested claims, employing advanced negotiation strategies for optimal outcomes for claims within scope of unit, balancing indemnity and customer satisfaction.
  • Ensure compliance with all claims handling guidelines and policies.
  • Provide regular updates and reports to senior management and other departments; adapt communication styles to audience (e.g., director versus peer).

WHAT YOU NEED TO APPLY:
  • Bachelor's degree; Generally, 5-7 years related claims experience; supervisory experience preferred but not required
  • Skilled in Microsoft Office Suite (Word, Excel), claims management systems, and data analysis tools for documentation, reporting, and process optimization.
  • Ability to cultivate a high-performing team through mentoring, coaching, and fostering a positive work environment.
  • Skilled in leading negotiations with stakeholders to achieve fair outcomes while maintaining policy and financial integrity.
  • Capable of resolving complex or sensitive disputes with empathy and adherence to organizational guidelines.
  • Effective verbal and written communicator across diverse audiences and situations; able to draft factual, objective work products.
  • Proficient in developing others' negotiation, communication, and organizational skills.
  • Highly organized with the ability to manage complex projects and develop scalable organizational strategies.
  • Expert in developing empathetic customer service strategies and delivering exceptional service.
  • Recognized authority in insurance principles, policy coverage, legal liability, and jurisdictional requirements.
  • Expert in managing legal and reputational risks; ensures compliance with regulatory standards.
  • Makes informed, independent decisions within authority, evaluating risks and financial implications.
  • Understands how to align team performance with broader business goals and resource planning.

Core Capabilities:
  • Analytical Reasoning: The ability to identify problems, understand your impact, gather input and data, and develop an effective solution.
  • Customer Centricity: Makes customers/clients and their needs a primary focus of one's actions; shows interest in and understanding of the needs and expectations of internal and external customers; gains customer trust and respect; meets or exceeds customer expectations.
  • Digital Fluency: Effectively uses digital tools and technology appropriately to find, evaluate, create, and communicate information understands how to navigate digital platforms, use software applications, and leverage technology for productivity and communication purposes.
  • Persuasion and Influence: Uses appropriate interpersonal skills and techniques to gain acceptance for ideas or solutions; uses influencing strategies to gain genuine agreements; seeks to persuade rather than force solutions or impose decisions or regulations.
  • Professional Insurance Acumen: Demonstrates a deepening understanding of the insurance industry and the ability to apply specialized technical skills to address complex challenges, adapt to industry trends, and drive value for the organization.
  • Planning and Execution: Plans, prioritizes and manages resources and time effectively to achieve specific goals or deadlines.

CAREER DEVELOPMENT:
It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.
BENEFITS:
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.
Benefits include:
  • Medical, dental, vision, life, and disability insurance
  • 401K with a company match
  • Tuition reimbursement
  • PTO
  • Company paid holidays
  • Flexible work arrangements
  • Cultural Awareness Day in support of IDE
  • On-site medical/wellness center (Worcester only)
  • Click here for the full list of Benefits

EEO statement:
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."
As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested.
Privacy Policy:
To view our privacy policy and online privacy statement, click here.
Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here
Compensation:
The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.

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