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How much do insurance claims associate jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for insurance claims associate in Connecticut is $19.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $21.97 per hour, depending on experience, location, and employer.

What are the main challenges Insurance Claims Associates face when managing multiple claims simultaneously?

Insurance Claims Associates often handle numerous claims at once, which can be challenging due to varying complexities, tight deadlines, and the need to maintain accuracy. Balancing thorough investigations with efficient processing is crucial, as is clear communication with clients, adjusters, and other stakeholders. Strong organizational skills and the ability to prioritize urgent tasks help Associates manage their workload effectively while ensuring customer satisfaction and compliance with company policies.

What are the key skills and qualifications needed to thrive as an Insurance Claims Associate, and why are they important?

To thrive as an Insurance Claims Associate, you need strong analytical skills, attention to detail, and a foundational knowledge of insurance policies, typically supported by a relevant degree or prior experience in insurance or customer service. Familiarity with claims management software, document management systems, and sometimes industry certifications like AIC (Associate in Claims) are often required. Excellent communication, negotiation, and problem-solving skills help in managing client interactions and resolving disputes efficiently. These abilities ensure accurate claims processing, customer satisfaction, and compliance with regulatory standards.

What does an Insurance Claims Associate do?

An Insurance Claims Associate is responsible for processing and evaluating insurance claims submitted by clients. Their main duties include reviewing claim forms, gathering necessary documentation, assessing the validity of claims, and communicating with policyholders, adjusters, and other parties involved. They ensure that claims are handled efficiently and accurately, following company policies and regulatory guidelines. Claims Associates play a key role in providing customer service and resolving issues related to claims. Their work helps determine the amount of compensation or coverage due to clients.
What are the most commonly searched types of Insurance Claims jobs in Connecticut? The most popular types of Insurance Claims jobs in Connecticut are:
What are popular job titles related to Insurance Claims Associate jobs in Connecticut? For Insurance Claims Associate jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Insurance Claims Associate jobs in Connecticut look for? The top searched job categories for Insurance Claims Associate jobs in Connecticut are:
Insurance Claims Associate jobs near you
Infographic showing various Insurance Claims Associate job openings in Connecticut as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $41,527 per year, or $20 per hour.

General Liability Claims Specialist I

Zurich Insurance Group

Rocky Hill, CT

Other

Re-posted 27 days ago

Job description

At Zurich North America Claims we acknowledge that work life balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected.

The candidate selected for this opportunity should be able to report into one of the following North American Claims offices: Atlanta, GA; Schaumburg, IL; Overland Park, KS; Omaha, NE; Parsippany, NJ; Rocky Hill, CT; or Addison, TX .

About the Role:

Zurich is currently seeking an individual interested in growing their career with our General Liability team. As a General Liability (GL) Claims Specialist, you will work with a diverse team of claims professionals. This environment will support your development as you enhance your technical skills in GL policy interpretation and coverage analysis to effectively resolve claims.

Key Responsibilities:

  • Handle non-litigated GL claims of low to moderate exposure and complexity, such as slip/trip and falls, product liability, and other third-party injuries resulting from premises liability exposures.
  • Manage a caseload within specified authority limits from beginning to end with coaching and supervision.
  • Collaborate and develop partnerships with internal and external points of contact, including customers, vendors, suppliers, and brokers, to provide quality claims experience.
  • Learn and develop knowledge of established protocols and industry best practices to ensure efficient, effective, and customer-centric claims handling.

Basic Qualifications:

  • Bachelor's Degree and 2 or more years of experience in Claims Handling or Insurance; OR
  • Completion of Zurich Claims Training Program and 2 or more years of experience in the Claims or Insurance area OR
  • Zurich Certified Insurance Apprentice including an Associate Degree with 2 or more years of experience in Claims Handling or Insurance; OR
  • High School Diploma or Equivalent and 4 or more years of experience in Claims Handling or Insurance.

Additional Requirements:

  • Must obtain and maintain required adjuster license(s).
  • Proficiency in Microsoft Office.
  • Knowledge of insurance regulations, markets, and products.

Preferred Qualifications:

  • General liability claims handling experience.
  • Active adjuster's license.
  • Experience collaborating across work groups.
  • Ability to develop and maintain strong relationships.
  • Understanding of the claims adjustment process and ability to determine scope/exposure for losses.
  • Knowledge of vendor utilization and litigation strategy development.
  • Financial and actuarial/reserving concepts comprehension.
  • Familiarity with negotiation strategies and alternative approaches.
  • Strong organizational and time management skills.
  • Customer service experience.
  • Strong analytical, critical thinking, and problem-solving skills.
  • Excellent verbal and written communication skills.

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply-your unique background matters to us. The pay range shown is a national average and may vary by location. The proposed Salary range for this position is $49,500.00 - $81,000.00, with short-term incentive bonus eligibility set at 10%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

 

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment-so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500.

Join us for a brighter future-for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code 1033.

 

Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location(s): AM - Addison, AM - Atlanta, AM - Schaumburg, AM - Overland Park, AM - Parsippany, AM - Omaha, AM - Rocky Hill
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No 
Linkedin Recruiter Tag: #LI-MD1 #LI-ASSOCIATE #LI-HYBRID 

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