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Insurance Claims Assistant Jobs in Foley, AL (NOW HIRING)

Levin Papantonio

Litigation Assistant

Pensacola, FL · On-site

$15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our attorneys handle claims throughout the country involving prescription drugs; medical devices ... Group Term Life insurance (GTL)/Voluntary Term Life insurance (VTL) * Annual Pay Increase ...

LP External Career Page

Litigation Assistant

Pensacola, FL · On-site

$15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our attorneys handle claims throughout the country involving prescription drugs; medical devices ... Group Term Life insurance (GTL)/Voluntary Term Life insurance (VTL) * Annual Pay Increase ...

Levin Papantonio Law Firm

Litigation Assistant

Pensacola, FL · On-site

$15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our attorneys handle claims throughout the country involving prescription drugs; medical devices ... Group Term Life insurance (GTL)/Voluntary Term Life insurance (VTL) * Annual Pay Increase ...

Levin Papantonio

Administrative Legal Assistant

Pensacola, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our attorneys handle claims throughout the country involving prescription drugs; medical devices ... Group Term Life insurance (GTL)/Voluntary Term Life insurance (VTL) * Annual Pay increase ...

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All JobsInsurance Claims JobsInsurance Claims Assistant JobsInsurance Claims Assistant Jobs in Foley, AL

Insurance Claims Assistant information

See Foley, AL salary details

$8

$18

$39

How much do insurance claims assistant jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for insurance claims assistant in Foley, AL is $18.70, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $22.02 per hour, depending on experience, location, and employer.

What does an insurance claims assistant do?

An Insurance Claims Assistant supports the claims process by gathering information, processing paperwork, and communicating with policyholders, adjusters, and other stakeholders. They help ensure that claims are handled efficiently and accurately, from the initial report to the final settlement. Typical tasks include data entry, document management, scheduling appointments, and responding to inquiries. Their role is critical in maintaining customer satisfaction and the smooth operation of the insurance claims department.

What are the key skills and qualifications needed to thrive as an insurance claims assistant, and why are they important?

To thrive as an Insurance Claims Assistant, you need strong organizational skills, attention to detail, and a solid understanding of insurance policies and processes, often supported by a high school diploma or associate degree. Familiarity with claims management software, document management systems, and Microsoft Office is typically required. Excellent communication, customer service, and problem-solving abilities help you effectively interact with clients and team members. These skills are crucial for efficiently processing claims, minimizing errors, and ensuring client satisfaction in a fast-paced environment.

What are some common challenges faced by insurance claims assistants, and how can they be managed effectively?

Insurance Claims Assistants often handle high volumes of claims and tight deadlines, which can be challenging when juggling multiple cases simultaneously. Effective time management and strong organizational skills are essential to prioritize tasks and ensure accurate, timely processing. Additionally, dealing with upset clients or complex claim scenarios requires patience, empathy, and clear communication. Building a solid understanding of company procedures and regularly collaborating with adjusters and other team members can help address these challenges and support professional growth.

What is the difference between Insurance Claims Assistant vs Insurance Adjuster?

AspectInsurance Claims AssistantInsurance Adjuster
CredentialsTypically requires a high school diploma or equivalent; certifications like CPCU or AIC are a plusRequires relevant licenses, certifications, and often a bachelor’s degree in insurance or related field
Work EnvironmentOffice settings, supporting claims processing teamsFieldwork and office work, investigating claims on-site or remotely
Employer & Industry UsageInsurance companies, claims departmentsInsurance companies, adjusting claims and assessing damages
Search & Comparison IntentPeople looking for entry-level or support roles in claims processingIndividuals interested in assessing damages and making claim decisions

While both roles are involved in the insurance claims process, Insurance Claims Assistants primarily support claims teams with administrative tasks, whereas Insurance Adjusters evaluate damages and determine claim payouts. The roles differ in responsibilities, required credentials, and work environment, but both are essential in the insurance industry.

Is insurance claims assistant a stressful job?

The role of an insurance claims assistant can be stressful due to handling multiple claims, meeting deadlines, and managing customer expectations. It requires attention to detail, communication skills, and the ability to work under pressure, especially during high claim volumes or complex cases.

What is the role of an insurance claims assistant?

An insurance claims assistant supports the claims process by reviewing and organizing claim documentation, communicating with clients and adjusters, and ensuring accurate data entry. They often use claims management software and need strong organizational and communication skills to facilitate efficient claim resolution.

What cities near Foley, AL are hiring for Insurance Claims Assistant jobs?

Cities near Foley, AL with the most Insurance Claims Assistant job openings:

Insurance Claims Assistant jobs near you
Infographic showing various Insurance Claims Assistant job openings in Foley, AL as of June 2026, with employment types broken down into 54% Full Time, 38% Part Time, 2% Temporary, 4% Contract, and 2% Nights. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,904 per year, or $18.7 per hour.

Account Manager - Commercial Insurance (Construction/Contractors)

Insurance Office of America

Daphne, AL

Full-time

Medical, Retirement

Re-posted 2 days ago

Insurance Office Of America rating

8.8

Company rating: 8.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

57th of 309 rated insurance

Job description

Job Description:

Commercial Insurance Account Manager
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace.Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours.To view our branch locations, please visit: ioausa.com/locations

About the Role:

We are seeking insurance professionals with 5 to 10+ years of commercial insurance experience and an active P&C license, for current and future opportunities within our Account Management career path based on experience and licensing. Multiple experience levels considered, including Account Manager, Senior Account Manager and Senior Account Executive opportunities.

The Commercial Lines Account Management team is responsible for managing and retaining client relationships, supporting new business opportunities, delivering exceptional service, and ensuring operational excellence across an assigned book of business. As team members advance through the career framework, responsibilities expand from account servicing and renewal management to technical leadership, strategic client consulting, business development, and team oversight.

Book Focus:Construction, Contractors

Account ManagerPrimary Purpose

Manage an assigned book of business by providing day-to-day client service, supporting account retention efforts, coordinating policy administration activities, and ensuring accurate and timely execution of service deliverables.

Key ResponsibilitiesClient Service & Account Administration
  • Respond to client service requests and inquiries.
  • Process policy changes, endorsements, billing requests, and claims support.
  • Conduct coverage analysis and assist clients with policy-related questions.
  • Maintain positive client relationships through responsive service.
Renewal & Retention Management
  • Manage policy expirations and renewal timelines.
  • Gather underwriting information and prepare renewal submissions.
  • Support renewal marketing efforts and proposal development.
  • Assist with account retention initiatives.
Operational Excellence
  • Maintain agency management systems and carrier/vendor platforms.
  • Ensure account documentation is accurate and complete.
  • Monitor activity and suspense systems to ensure timely completion of tasks.
  • Follow company policies, procedures, and compliance requirements.
Financial Management
  • Assist with accounts receivable monitoring and collection efforts.
  • Resolve billing and payment issues as needed.
Professional Development
  • Maintain technical insurance knowledge and industry awareness.
  • Participate in continuous improvement initiatives.
  • Demonstrate company values and a commitment to client service excellence.
Qualifications
  • 3+ years of account management experience or 5+ years of insurance industry experience.
  • Active insurance license.
  • Strong knowledge of insurance products and brokerage operations.
  • Excellent customer service, communication, organizational, and analytical skills.
  • High School Diploma or equivalent.
  • CIC or equivalent designation preferred.
Senior Account ManagerPrimary Purpose

Manage a complex book of business while serving as a technical resource and workflow leader for the account management team. Provide guidance on complex service matters and support operational excellence across the department.

Additional Responsibilities Beyond Account ManagerTechnical Leadership
  • Serve as a subject matter expert for insurance products, coverages, and account management processes.
  • Provide guidance on complex client service, coverage, billing, and claims issues.
  • Support escalation resolution and risk management discussions.
Team Leadership & Coordination
  • Direct daily account management workflows and priorities.
  • Monitor team workloads and service standards.
  • Coordinate activities to meet quality, productivity, and service expectations.
  • Communicate proactively regarding workload, priorities, and operational challenges.
Mentorship & Development
  • Share technical expertise and best practices with team members.
  • Support training and development initiatives.
  • Promote process improvements and operational efficiencies.
Qualifications
  • 5+ years of account management experience or 7+ years of insurance industry experience.
  • Active insurance license.
  • Advanced knowledge of insurance brokerage operations.
  • Demonstrated leadership, mentoring, and problem-solving skills.
  • CIC or equivalent designation preferred.
  • High School Diploma or equivalent.
Senior Account ExecutivePrimary Purpose

Provide strategic leadership for a complex portfolio of clients by coordinating marketing, servicing, risk management, and sales activities. Serve as a trusted advisor to clients, Producers, and account teams while driving retention, growth, and client advocacy efforts.

Additional Responsibilities Beyond Senior Account ManagerStrategic Client Leadership
  • Manage executive-level client relationships.
  • Conduct client meetings and strategic business reviews.
  • Prepare and present account summaries, risk management recommendations, and coverage strategies.
  • Serve as the primary advisor on complex insurance and risk management matters.
Business Development & Growth
  • Identify cross-sell and up-sell opportunities.
  • Support Producers in new business development and client retention efforts.
  • Negotiate and close new business opportunities and renewals.
  • Develop growth strategies within assigned accounts.
Producer Partnership
  • Act as the primary communication liaison between Producers and account teams.
  • Coordinate strategic account planning and execution.
  • Support sales and marketing initiatives.
Advanced Technical & Account Management
  • Lead complex renewal and marketing processes.
  • Conduct loss run analysis and evaluate underwriting information.
  • Negotiate coverage terms, conditions, and pricing.
  • Oversee binding, issuance, billing, delivery, and servicing activities.
  • Manage complex policy forms, endorsements, contracts, audits, certificates, evidences, and cancellations.
Team Leadership & Decision Making
  • Exercise independent judgment and discretion in client and business decisions.
  • Direct account team activities to ensure service standards and deadlines are achieved.
  • Lead problem-solving efforts for highly complex client situations.
Qualifications
  • 8+ years of insurance industry experience or 10+ years of client relationship, sales, or marketing experience.
  • Active insurance license.
  • CIC or equivalent professional designation required.
  • Strong strategic consulting, negotiation, and relationship management skills.
  • Demonstrated success managing complex client portfolios.
  • Excellent communication, delegation, leadership, and customer advocacy skills.
  • High School Diploma or equivalent.

What We Offer:

  • Competitive salaries and bonus potential
  • Company-paid health insurance
  • Paid holidays, vacations, and sick time
  • 401K with employer match
  • Professional growth and career progression opportunities
  • Respectful culture and work/family life balance
  • Community service commitment
  • Supportive teammates and a rewarding work environment


What to Expect(Application Process):

  • 30-Minute Phone Screen, Online Assessments, and Interview(s)

Salary Range

The expected pay range for this position is $60,000 - 115,000 annually, depending on role, experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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