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Insurance Claims Assistant Jobs in Massachusetts

The Jonus Group

Claims Assistant

Worcester, MA · On-site

$20/hr

Claims Assistant-Hybrid Our client, a well-established and highly respected property and casualty insurance carrier, is seeking Claims Assistant to join their Claims Customer Service Center on a ...

Jencap

Claims Assistant-Entry Level

Worcester, MA · On-site

$18.75 - $23.75/hr

We are one of the largest wholesale insurance intermediaries in the United States with expertise in ... The Claims Assistant- Will work full time in our Red Bank, NJ Office - Or a Hybrid Schedule in ...

SPECTRAFORCE

Claims Service Representative

Worcester, MA · On-site

$20/hr

Handle incoming first notice of loss (FNOL) calls and electronically submitted claims. * Assist ... Previous insurance, claims, or troubleshooting experience. Key Competencies: * Customer-focused ...

JCR Pro winner construction

Be Seen First

Insurance Claims construction advocate.

Chelmsford, MA · On-site

$18 - $25/hr

Experience working in the construction industry, with insurance claims knowledge as a plus ... Basic consultative or conversational selling skills to assist clients and answer service questions ...

New

JCR Pro winner construction

Be Seen First

Insurance Claims construction advocate.

Chelmsford, MA · On-site

$18 - $25/hr

Experience working in the construction industry, with insurance claims knowledge as a plus ... Basic consultative or conversational selling skills to assist clients and answer service questions ...

New

Cna

Blended Claims Specialist, Construction

Boston, MA · Hybrid

At CNA, we strive to create a culture in which people know they matter and are part of something ... Solid working knowledge of the commercial insurance industry, products, policy language, coverage ...

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All JobsInsurance Claims JobsInsurance Claims Assistant JobsInsurance Claims Assistant Jobs in Massachusetts

Insurance Claims Assistant information

See Massachusetts salary details

$10

$23

$49

How much do insurance claims assistant jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for insurance claims assistant in Massachusetts is $23.87, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $28.08 per hour, depending on experience, location, and employer.

What does an insurance claims assistant do?

An Insurance Claims Assistant supports the claims process by gathering information, processing paperwork, and communicating with policyholders, adjusters, and other stakeholders. They help ensure that claims are handled efficiently and accurately, from the initial report to the final settlement. Typical tasks include data entry, document management, scheduling appointments, and responding to inquiries. Their role is critical in maintaining customer satisfaction and the smooth operation of the insurance claims department.

What are the key skills and qualifications needed to thrive as an insurance claims assistant, and why are they important?

To thrive as an Insurance Claims Assistant, you need strong organizational skills, attention to detail, and a solid understanding of insurance policies and processes, often supported by a high school diploma or associate degree. Familiarity with claims management software, document management systems, and Microsoft Office is typically required. Excellent communication, customer service, and problem-solving abilities help you effectively interact with clients and team members. These skills are crucial for efficiently processing claims, minimizing errors, and ensuring client satisfaction in a fast-paced environment.

What are some common challenges faced by insurance claims assistants, and how can they be managed effectively?

Insurance Claims Assistants often handle high volumes of claims and tight deadlines, which can be challenging when juggling multiple cases simultaneously. Effective time management and strong organizational skills are essential to prioritize tasks and ensure accurate, timely processing. Additionally, dealing with upset clients or complex claim scenarios requires patience, empathy, and clear communication. Building a solid understanding of company procedures and regularly collaborating with adjusters and other team members can help address these challenges and support professional growth.

What is the difference between Insurance Claims Assistant vs Insurance Adjuster?

AspectInsurance Claims AssistantInsurance Adjuster
CredentialsTypically requires a high school diploma or equivalent; certifications like CPCU or AIC are a plusRequires relevant licenses, certifications, and often a bachelor’s degree in insurance or related field
Work EnvironmentOffice settings, supporting claims processing teamsFieldwork and office work, investigating claims on-site or remotely
Employer & Industry UsageInsurance companies, claims departmentsInsurance companies, adjusting claims and assessing damages
Search & Comparison IntentPeople looking for entry-level or support roles in claims processingIndividuals interested in assessing damages and making claim decisions

While both roles are involved in the insurance claims process, Insurance Claims Assistants primarily support claims teams with administrative tasks, whereas Insurance Adjusters evaluate damages and determine claim payouts. The roles differ in responsibilities, required credentials, and work environment, but both are essential in the insurance industry.

Is insurance claims assistant a stressful job?

The role of an insurance claims assistant can be stressful due to handling multiple claims, meeting deadlines, and managing customer expectations. It requires attention to detail, communication skills, and the ability to work under pressure, especially during high claim volumes or complex cases.

What is the role of an insurance claims assistant?

An insurance claims assistant supports the claims process by reviewing and organizing claim documentation, communicating with clients and adjusters, and ensuring accurate data entry. They often use claims management software and need strong organizational and communication skills to facilitate efficient claim resolution.

What are the most commonly searched types of Insurance Claims jobs in Massachusetts?

The most popular types of Insurance Claims jobs in Massachusetts are:

What cities in Massachusetts are hiring for Insurance Claims Assistant jobs?

Cities in Massachusetts with the most Insurance Claims Assistant job openings:

Insurance Claims Assistant jobs near you
Infographic showing various Insurance Claims Assistant job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $49,647 per year, or $23.9 per hour.

Claims Assistant

The Jonus Group

Worcester, MA • On-site

$20/hr

Other

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description


Claims Assistant-Hybrid
Our client, a well-established and highly respected property and casualty insurance carrier, is seeking Claims Assistant to join their Claims Customer Service Center on a temporary-to-permanent basis in Worcester, MA.
This is an excellent opportunity to launch or grow your career with a company known for its strong training programs, employee development, and collaborative culture. In this role, you will serve as the first point of contact for customers reporting losses related to auto, home, and business insurance claims.
What You'll Do
  • Manage incoming first notice of loss calls and electronically submitted claims
  • Assist policyholders, claimants, and agents in a professional and empathetic manner
  • Gather and document claim details accurately
  • Coordinate activities such as rental vehicle reservations, appraisal assignments, towing arrangements, and mitigation services
  • Utilize established workflows and systems to initiate claim handling activities
  • Identify customer needs and provide appropriate support and guidance
  • Work closely with internal teams and vendors to ensure a positive customer experience
Training Schedule
  • Monday through Friday
  • 8:30 AM to 5:00 PM
Hybrid Work Environment
  • Two in-office days per week following training
Compensation & Benefits
  • Starting pay: $20.00 per hour
  • Opportunity for permanent employment based on performance and business needs
  • Salary increase available upon permanent conversion
  • Medical, dental, vision, and retirement benefits available through the staffing provider
Qualifications
  • Associate degree preferred or currently pursuing higher education
  • Previous customer service, hospitality, financial services, or office experience preferred
  • Minimum six months of call center and/or office experience required
  • Strong verbal and written communication skills
  • Ability to manage multiple computer applications and dual monitors efficiently
  • Strong attention to detail and organizational skills
  • Professional, positive, and customer-focused attitude
  • Ability to adapt in a fast-paced environment
  • Team-oriented mindset with a commitment to providing exceptional service
Physical Requirements
  • Ability to work at a computer for extended periods
  • Ability to perform in a dynamic, high-volume customer service environment

If you're looking for an opportunity with a respected organization that offers training, growth, and a pathway to a long-term career, we'd love to connect with you.
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About Jonus Group

Sourced by ZipRecruiter

The Jonus Group is a prestigious staffing agency located in Wayne, PA, the United States that specializes in the insurance industry. Since its inception, the Jonus Group has been committed to connecting skilled industry-specific candidates with leading insurance companies across the nation. The firm stands out for its broad-based experience in permanent, temporary and temp-to-hire staffing, proving its flexible approach to addressing diverse client needs. Foundational to the Jonus Group’s operations are its core values - excellence, integrity, and client focus. The firm's mission is to serve as a bridge between talent and opportunity, focusing on establishing mutually beneficial, long-lasting relationships between job seekers and employers. A key achievement of the Jonus Group has been its ability to position itself as a reliable go-to resource for staffing solutions in the insurance industry.

Industry

Insurance services

Company size

11 - 50 Employees

Headquarters location

Wayne, PA, US

Year founded

2012

Social media

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