ZipRecruiter

Log In

1

Insurance Claims Manager Jobs in Massachusetts (NOW HIRING)

SAFETY INSURANCE COMPANY

Property Claims Manager

Boston, MA · On-site

$100K - $150K/yr

Safety Insurance is proud to be one of the leading property and casualty insurance providers in ... Manages the activities of the property field claims unit. Duties * Ensures the timely investigation ...

centralins

Liability Claims Manager

Alpharetta, GA · On-site

At Central Insurance, excellence is our policy and people are at the heart of everything we do. As a Liability Claims Manager, you will lead a team of casualty claim adjusters handling first and ...

Jencap

Claims Assistant-Entry Level

Worcester, MA · On-site

$18.75 - $23.75/hr

Worcester, MA We are one of the largest wholesale insurance intermediaries in the United States ... This role provides administrative and operational support to the Claims Manager within the ...

Jencap

Claims Assistant-Entry Level

Worcester, MA

$18.75 - $23.75/hr

We are one of the largest wholesale insurance intermediaries in the United States with expertise in ... This role provides administrative and operational support to the Claims Manager within the ...

Hiscox

Complex Claims Specialist

Boston, MA · Hybrid

Complex Claims Specialists are empowered to manage their claims with high levels of authority to provide fair and fast resolution of claims for our insured and broker partners. The Role: The primary ...

Hiscox

Complex Claims Specialist

Boston, MA · Hybrid

Complex Claims Specialists are empowered to manage their claims with high levels of authority to provide fair and fast resolution of claims for our insured and broker partners. The Role: The primary ...

next page

Showing results 1-20

All JobsInsurance Claims JobsInsurance Claims Manager JobsInsurance Claims Manager Jobs in Massachusetts

Insurance Claims Manager information

See Massachusetts salary details

$38.2K

$96K

$151.8K

How much do insurance claims manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for insurance claims manager in Massachusetts is $95,955.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,300.00 and $114,700.00 per year, depending on experience, location, and employer.

What does an insurance claims manager do?

An Insurance Claims Manager oversees the processing of insurance claims to ensure they are handled efficiently, fairly, and in compliance with company and legal standards. They manage a team of claims adjusters and analysts, review complex or disputed claims, and develop strategies to improve claims procedures. Their role also involves liaising with policyholders, third parties, and legal professionals to resolve issues and minimize fraud or errors. Effective Claims Managers balance customer service with cost control to protect both the insurer and the policyholder.

What are the key skills and qualifications needed to thrive as an insurance claims manager?

To thrive as an Insurance Claims Manager, you need a solid understanding of insurance policies, claims processes, and risk assessment, typically supported by a bachelor's degree in finance, business, or a related field. Familiarity with claims management software (such as Guidewire or ClaimCenter) and certifications like Associate in Claims (AIC) are commonly required. Excellent leadership, negotiation, and problem-solving skills set top performers apart in this role. These abilities are crucial for efficiently managing claims teams, reducing fraud, and ensuring timely, fair settlements for clients.

What are some common challenges faced by insurance claims managers, and how can they be addressed?

Insurance Claims Managers often encounter challenges such as managing complex claims, addressing customer dissatisfaction, and staying up-to-date with regulatory changes. To overcome these, successful managers prioritize clear communication, maintain strong organizational systems, and foster collaboration between adjusters, underwriters, and legal teams. Proactively investing in ongoing training and leveraging technology for claims processing also helps streamline workflows and improve customer experiences.

What is the difference between Insurance Claims Manager vs Insurance Adjuster?

AspectInsurance Claims ManagerInsurance Adjuster
CredentialsTypically requires a bachelor’s degree; certifications like CPCU or AIC are commonHigh school diploma or bachelor’s; certifications like AIC or state licensing often needed
Work EnvironmentOffice-based, managing teams and claims processesField or office-based, investigating claims and assessing damages
Employer & IndustryInsurance companies, claims departmentsInsurance companies, independent adjusting firms
Primary FocusOverseeing claims processes, managing staff, ensuring policy complianceEvaluating damages, determining claim validity, negotiating settlements

While both roles are integral to the insurance claims process, the Insurance Claims Manager oversees the entire claims operation and manages staff, whereas the Insurance Adjuster focuses on investigating individual claims and assessing damages. The roles often work together but differ in scope and responsibilities.

What are the most commonly searched types of Insurance Claims jobs in Massachusetts?

The most popular types of Insurance Claims jobs in Massachusetts are:

What are popular job titles related to Insurance Claims Manager jobs in Massachusetts?

For Insurance Claims Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Insurance Claims Manager jobs in Massachusetts look for?

The top searched job categories for Insurance Claims Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Insurance Claims Manager jobs?

Cities in Massachusetts with the most Insurance Claims Manager job openings:

Insurance Claims Manager jobs near you
Infographic showing various Insurance Claims Manager job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $95,955 per year, or $46.1 per hour.

Senior Director Insurance Claims

Staffingine LLC

Boston, MA • On-site

Full-time

Re-posted 18 days ago

Job description

Job Title:  Senior Director Insurance Claims 
Job Location: Boston, MA 
Job Type: Full Time 

Job Description:  

  • Lead and manage the claims department (property, casualty, auto, life, or health — depending on company type). 

  • Develop and implement claims handling policies, procedures, and performance standards. 

  • Oversee claims investigations, settlements, and litigation management. 

  • Collaborate with underwriting, legal, risk management, and finance teams to support organizational goals. 

  • Monitor claims trends, analyze data, and identify opportunities for cost reduction and efficiency. 

  • Ensure compliance with state and federal insurance regulations. 

  • Drive training, mentoring, and leadership development within the claim's organization. 

  • Manage vendor relationships (TPAs, adjusters, investigators, etc.). 

  • Report key performance metrics and outcomes to executive leadership. 

Must Have: 

  • Bachelor’s Degree 

  • 10 years of experience in healthcare risk management, litigation and claims management, and insurance coverage issues. 

  • Healthcare risk management, claims management, and managing insurance coverage issues. 

Nice-To-Haves: 

  • An advanced degree in business, law, or health professions is preferred.