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Insurance Claim Representative Jobs in Texas (NOW HIRING)

AmTrust Financial

Claims Representative

Dallas, TX · On-site

Overview The Transportation Liability Claim Representative is responsible for prompt efficient review and disposition of insurance claims through effective research, evaluation, investigation ...

Dentwerks Pro

Direct Sales Representative

Dallas, TX · On-site

We help vehicle owners get back on the road fast with professional inspections, insurance claim ... Represent the brand: professional appearance, safe driving, and top-tier customer experience. * Use ...

AGC Auto Glass & Car Care

$14.25 - $19.50/hr

AGC Auto Glass & Car Care is seeking an enthusiastic Customer Service Representative to join our ... with insurance claim information and required documentation • Recommend additional services ...

AGC Auto Glass & Car Care

$14.25 - $19.50/hr

AGC Auto Glass & Car Care is seeking an enthusiastic Customer Service Representative to join our ... with insurance claim information and required documentation • Recommend additional services ...

Quick Roofing LLC

Roofing Sales Consultant

Mckinney, TX · On-site

$42K - $250K/yr

Educate homeowners on roofing options and the insurance claim process * Prepare and present estimates and proposals * Close sales and maintain strong customer relationships * Partner with project ...

Quick Roofing

Roofing Sales Consultant

Mckinney, TX · On-site

Educate homeowners on roofing options and the insurance claim process * Prepare and present estimates and proposals * Close sales and maintain strong customer relationships * Partner with project ...

Quick Roofing LLC

Roofing Sales Consultant

Mckinney, TX · On-site

$42K - $250K/yr

Educate homeowners on roofing options and the insurance claim process * Prepare and present estimates and proposals * Close sales and maintain strong customer relationships * Partner with project ...

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Insurance Claim Representative information

See Texas salary details

$6

$22

$37

How much do insurance claim representative jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for insurance claim representative in Texas is $22.88, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $26.88 per hour, depending on experience, location, and employer.

What does an insurance claim representative do?

An Insurance Claim Representative is responsible for evaluating insurance claims submitted by policyholders. They investigate the details of the claim, review documentation, and determine the validity of the claim in accordance with policy terms. Their duties often include interviewing claimants and witnesses, inspecting property damage, and negotiating settlements. The goal is to ensure fair outcomes for both the insurance company and the customer, while adhering to legal and regulatory requirements.

What are the key skills and qualifications needed to thrive as an insurance claim representative, and why are they important?

To thrive as an Insurance Claim Representative, you need a strong understanding of insurance policies, claims processing, and investigation, usually supported by a relevant degree or experience in the insurance industry. Familiarity with claims management systems, documentation software, and sometimes industry certifications like AINS or CPCU is important. Excellent communication, negotiation, and problem-solving skills help in effectively resolving claims and managing customer expectations. These abilities are essential to ensure accurate claim assessments, maintain customer trust, and support the financial health of the insurance provider.

How do insurance claim representatives typically collaborate with other departments during the claims process?

Insurance Claim Representatives frequently work closely with underwriting, legal, and field adjuster teams to ensure thorough evaluation and resolution of claims. They often consult with underwriters to clarify policy coverage, coordinate with adjusters for on-site assessments, and partner with legal teams on complex or disputed claims. This cross-functional collaboration ensures each claim is handled efficiently and accurately, providing both customers and the company with fair outcomes. Effective communication and teamwork are essential skills for success in this role.

Is it hard to be an insurance claim representative?

Being an insurance claim representative involves handling complex cases, requiring strong communication, attention to detail, and knowledge of insurance policies. The job can be demanding due to the need to evaluate claims accurately and manage customer interactions, but with proper training and experience, it becomes more manageable.

What are popular job titles related to Insurance Claim Representative jobs in Texas?

For Insurance Claim Representative jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Insurance Claim Representative jobs in Texas look for?

The top searched job categories for Insurance Claim Representative jobs in Texas are:

What cities in Texas are hiring for Insurance Claim Representative jobs?

Cities in Texas with the most Insurance Claim Representative job openings:

Insurance Claim Representative jobs near you
Infographic showing various Insurance Claim Representative job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $47,599 per year, or $22.9 per hour.

Material Damage Appraiser

Hallmark Financial

Dallas, TX • On-site

Full-time

Posted 6 days ago

Job description

Job Description:
Position Summary:
  • Provides service to all customers and anticipates their need for communication, results and action.
  • Responsible for the prompt, accurate and efficient appraisal and payment of vehicle repair damage and vehicle total loss values, from moderate to severe damage, on all types of vehicles, while exercising independent decision making skills and judgment.

Essential Functions:
  • Receives assignment from Claim Representatives electronically on all types of vehicles.
  • Determines best course of action with regards to vehicle damage evaluation (i.e. Desk review, shop estimate/photo review)
  • Using the documentation available, determines the extent of damage and whether the vehicle is repairable or not economical to repair.
  • Verifies the damage to the vehicle is related to the loss facts given by the Claims Representative.
  • Changes reserves, negotiate agreed repair costs with shops, determines total loss vehicle values and issues payment.
  • Requests photos from owner or shop for in order to write an estimate/supplement or redline a shop estimate/supplement.
  • Contacts customers and shops to setup appraisal appointments.
  • Uploads all work product into the claim and the dispatch system.
  • Documents all correspondence, discussions and decisions in the ACD or claim file.
  • Works closely with Casualty and Auto Physical Damage personnel toward the successful adjustment of first and third party physical damage claims.
  • Notifies the Total Loss Claim Representative of total loss vehicles and, when appropriate, moves the salvage to Copart or other storage free places.
  • Provides guidance to other Claims personnel, assists in their training when asked. Occasionally gives technical direction and authority when requested by Team Manager.
  • Provides quality service to all customers.
  • Any other tasks or responsibilities assigned
Knowledge, Skills & Abilities
  • Strong knowledge of vehicle construction, repair methods, and total loss valuation
  • Ability to interpret and analyze estimates, photos, and repair documentation
  • Effective negotiation skills with repair facilities and vendors
  • Strong decision-making and problem-solving skills with the ability to work independently
  • Excellent written and verbal communication skills
  • Strong organizational skills with the ability to manage multiple assignments and meet deadlines
  • Proficiency in claims systems and standard office software
  • Customer-focused mindset with the ability to handle difficult conversations professionally
Education & Experience Requirements
  • High school diploma or equivalent required; Associate's or Bachelor's degree in business, automotive technology, or a related field preferred
  • Minimum of 2-5 years of experience in auto damage appraisal, auto body repair, insurance claims, or a related field
  • Prior experience handling moderate to severe vehicle damage and total loss evaluations strongly preferred
  • Experience working with estimating platforms (e.g., CCC, Mitchell, or Audatex) preferred
  • Knowledge of insurance claims handling processes and state-specific regulations preferred
  • Texas Adjuster License required

Hallmark Financial Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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