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Insurance Claim Representative Jobs in Texas (NOW HIRING)

PFS Group

Follow up Insurance Representative

Houston, TX · On-site

$37K - $45K/yr

The Insurance Representative at PFS Group is responsible for managing client insurance accounts ... insurance claim processing and billing procedures is a plus. Required Skills and Abilities ...

AGC Auto Glass & Car Care

$45K - $60K/yr

As a Customer Service Representative, you'll be the first point of contact for customers, helping ... with insurance claim information and required documentation • Recommend additional services ...

CCMSI

Claim Clerk

Dallas, TX · On-site

$19 - $20/hr

Medical, Dental, Vision, Life, and Disability Insurance * Retirement plans : 401(k) and Employee ... Cultural alignment - believing every claim represents a real person and acting accordingly ...

CCMSI

Claim Clerk

Dallas, TX

$19 - $20/hr

Medical, Dental, Vision, Life, and Disability Insurance * Retirement plans : 401(k) and Employee ... Cultural alignment - believing every claim represents a real person and acting accordingly ...

CCMSI

Claim Clerk

Dallas, TX

$19 - $20/hr

Medical, Dental, Vision, Life, and Disability Insurance * Retirement plans : 401(k) and Employee ... Cultural alignment - believing every claim represents a real person and acting accordingly ...

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Insurance Claim Representative information

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How much do insurance claim representative jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for insurance claim representative in Texas is $22.88, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $26.88 per hour, depending on experience, location, and employer.

What does an insurance claim representative do?

An Insurance Claim Representative is responsible for evaluating insurance claims submitted by policyholders. They investigate the details of the claim, review documentation, and determine the validity of the claim in accordance with policy terms. Their duties often include interviewing claimants and witnesses, inspecting property damage, and negotiating settlements. The goal is to ensure fair outcomes for both the insurance company and the customer, while adhering to legal and regulatory requirements.

What are the key skills and qualifications needed to thrive as an insurance claim representative, and why are they important?

To thrive as an Insurance Claim Representative, you need a strong understanding of insurance policies, claims processing, and investigation, usually supported by a relevant degree or experience in the insurance industry. Familiarity with claims management systems, documentation software, and sometimes industry certifications like AINS or CPCU is important. Excellent communication, negotiation, and problem-solving skills help in effectively resolving claims and managing customer expectations. These abilities are essential to ensure accurate claim assessments, maintain customer trust, and support the financial health of the insurance provider.

How do insurance claim representatives typically collaborate with other departments during the claims process?

Insurance Claim Representatives frequently work closely with underwriting, legal, and field adjuster teams to ensure thorough evaluation and resolution of claims. They often consult with underwriters to clarify policy coverage, coordinate with adjusters for on-site assessments, and partner with legal teams on complex or disputed claims. This cross-functional collaboration ensures each claim is handled efficiently and accurately, providing both customers and the company with fair outcomes. Effective communication and teamwork are essential skills for success in this role.

Is it hard to be an insurance claim representative?

Being an insurance claim representative involves handling complex cases, requiring strong communication, attention to detail, and knowledge of insurance policies. The job can be demanding due to the need to evaluate claims accurately and manage customer interactions, but with proper training and experience, it becomes more manageable.

What are popular job titles related to Insurance Claim Representative jobs in Texas?

For Insurance Claim Representative jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Insurance Claim Representative jobs in Texas look for?

The top searched job categories for Insurance Claim Representative jobs in Texas are:

What cities in Texas are hiring for Insurance Claim Representative jobs?

Cities in Texas with the most Insurance Claim Representative job openings:

Insurance Claim Representative jobs near you
Infographic showing various Insurance Claim Representative job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $47,599 per year, or $22.9 per hour.

Insurance Specialist

Two Harbors Investment Corp.

Coppell, TX • On-site

Full-time

Re-posted 6 days ago

Job description

RoundPoint tracks all aspects of insurance, including both claim processing and data monitoring. The Insurance Specialist directly impacts the quality of insurance tracking and the homeowner's insurance claim experience. RoundPoint utilizes an insurance vendor to track all types of homeowner's insurance and property coverage requirements (e.g., flood, hazard, earthquake, etc.). RoundPoint processes all insurance claims in-house.
The Insurance Specialist monitors quality and accuracy of the insurance vendor's work, identifies any servicing errors, and tracks progress to completion. The Insurance Specialist must quickly communicate any issues to the vendor, analyze the root cause, and oversee remediation of any issues. The Insurance Specialist also processes a pipeline of insurance claims and ensures timely disbursement of funds within regulatory, investor, and agency guidelines.
Responsibilities:
  • Identify and research insurance coverage, type, and expiration gaps through reporting
  • Communicate directly with insurance carriers as needed to clarify coverage in-place or claim details
  • Research and respond to internal and external audit inquiries; resolve homeowner complaints
  • Remit insurance premiums for escrowed accounts and verify coverage
  • Monitor a pipeline of insurance claims while taking ownership to ensure a positive homeowner experience
  • Communicate insurance claim requirements to key internal stakeholders
  • Recommend and develop process enhancements, policy changes, and/or procedures with management
  • Escalate aging items as appropriate
  • Other duties as assigned

Qualifications:
Required:
  • Bachelor's degree required; exceptions will be made based on experience
  • Capability to work in and adapt to a fast-paced environment with a fluctuating volume of work
  • Advanced computer skills, including Microsoft Office products, specifically excel (Pivot Tables, Vlookup)
  • Accounting and math skills
  • Professionalism and ability to interface with upper management
  • Problem-solving skills, identifying issues and concerns, and participating in solutions
  • Strong oral and written communication skills

Desired:
  • 1+ years mortgage servicing experience or work at an insurance agency
  • Mortgage servicing application knowledge, preferably with MSP/BKFS/Fidelity
  • Relentless pursuit of excellence
  • Knowledge of escrow-related activities
  • Ability to multitask, work in a team, change in role and duties, consistently meet/exceed deadlines
  • Strong organizational skills with attention to detail

Physical Demands & Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their role.
  • Ability to communicate effectively through speech and hearing, both in-person and over the phone.
  • The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
  • Remaining in a stationary position for extended periods, frequently sitting but occasionally involving standing or walking short distances; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
  • Regular use of hands and fingers for tasks like keyboarding, operating office equipment, and filing documents.
  • Ability to lift and move objects weighing up to 10 pounds, and potentially up to 20 pounds occasionally.
  • Ability to observe details at close range, such as viewing a computer screen, reviewing documents, and performing data analysis.
  • The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present

About RoundPoint Mortgage Servicing LLC
RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise.
Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders.
Location
  • Fort Mill, SC
  • Coppell, TX

Employee Status
  • Regular

Travel
  • No

Telecommuter Position
  • No

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