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Insurance Claim Representative Jobs in Dallas, TX

AmTrust Financial

Claim Representative

Dallas, TX · On-site

Property Claim Representative Under moderate supervision The Property Claim Representative is ... Excellent knowledge of property insurance policies, coverages, laws, and regulations. * Excellent ...

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How much do insurance claim representative jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for insurance claim representative in Dallas, TX is $24.40, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $28.65 per hour, depending on experience, location, and employer.

What does an insurance claim representative do?

An Insurance Claim Representative is responsible for evaluating insurance claims submitted by policyholders. They investigate the details of the claim, review documentation, and determine the validity of the claim in accordance with policy terms. Their duties often include interviewing claimants and witnesses, inspecting property damage, and negotiating settlements. The goal is to ensure fair outcomes for both the insurance company and the customer, while adhering to legal and regulatory requirements.

What are the key skills and qualifications needed to thrive as an insurance claim representative, and why are they important?

To thrive as an Insurance Claim Representative, you need a strong understanding of insurance policies, claims processing, and investigation, usually supported by a relevant degree or experience in the insurance industry. Familiarity with claims management systems, documentation software, and sometimes industry certifications like AINS or CPCU is important. Excellent communication, negotiation, and problem-solving skills help in effectively resolving claims and managing customer expectations. These abilities are essential to ensure accurate claim assessments, maintain customer trust, and support the financial health of the insurance provider.

How do insurance claim representatives typically collaborate with other departments during the claims process?

Insurance Claim Representatives frequently work closely with underwriting, legal, and field adjuster teams to ensure thorough evaluation and resolution of claims. They often consult with underwriters to clarify policy coverage, coordinate with adjusters for on-site assessments, and partner with legal teams on complex or disputed claims. This cross-functional collaboration ensures each claim is handled efficiently and accurately, providing both customers and the company with fair outcomes. Effective communication and teamwork are essential skills for success in this role.

Is it hard to be an insurance claim representative?

Being an insurance claim representative involves handling complex cases, requiring strong communication, attention to detail, and knowledge of insurance policies. The job can be demanding due to the need to evaluate claims accurately and manage customer interactions, but with proper training and experience, it becomes more manageable.

What are popular job titles related to Insurance Claim Representative jobs in Dallas, TX?

For Insurance Claim Representative jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Insurance Claim Representative jobs in Dallas, TX look for?

The top searched job categories for Insurance Claim Representative jobs in Dallas, TX are:

Insurance Claim Representative jobs near you
Infographic showing various Insurance Claim Representative job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $50,756 per year, or $24.4 per hour.

Requisition Claim Representative

AmTrust Financial

Dallas, TX • On-site

Other

Medical, Dental, Life, Retirement, PTO

Posted 5 days ago

AmTrust Financial Services rating

8.8

Company rating: 8.8 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

57th of 309 rated insurance

Job description

Property Claim Representative

Under moderate supervision The Property Claim Representative is responsible for handling medium complexity commercial property claims. The adjuster will work from the desk or in the field, visiting sites where damage has occurred, collecting visual evidence, and assessing the extent of the damage. This role requires strong analytical skills, attention to detail, and the ability to communicate effectively with various stakeholders, including insured parties, claimants, attorneys, public adjusters and other professionals.

Responsibilities
  • Investigate, evaluate, negotiate, and settle medium complexity property claims, ensuring compliance with company policies and procedures, and applicable laws and regulations.
  • As necessary, conduct thorough inspections of damaged properties, including taking photos, measurements, and samples, and preparing detailed reports of the findings.
  • Conduct virtual property inspections utilizing the ClaimXperience collaboration portal to efficiently assess damages and support claim resolution.
  • Review and analyze relevant documents, such as policies, contracts, invoices, estimates, and receipts, and verify the coverage, liability, and damages.
  • Determine the extent of damage and potential risks or concerns.
  • Interpret various policy forms to establish applicable coverages and determine any exclusions.
  • Establish appropriate claims reserves and negotiate settlements within authority limits.
  • Communicate effectively and professionally with policyholders, agents, contractors, experts, attorneys, public adjusters and other parties involved in the claim process, and provide timely and accurate updates on the status and resolution of the claims.
Qualifications
  • Bachelor's degree in business, finance, engineering, or a related field, or equivalent work experience.
  • Proficiency in using Property Claims estimating software and other relevant tools.
  • Ability to evaluate financial analyses and reserves.
  • Minimum of 2-3 years of experience in property claim adjusting, with at least 1 years of experience in handling medium / high complexity property claims.
  • Current and valid adjuster license in the state of operation, or the ability to obtain one within a specified time frame.
  • Excellent knowledge of property insurance policies, coverages, laws, and regulations.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Excellent communication, negotiation, and interpersonal skills.
  • Excellent organizational, time management, and prioritization skills.
  • Able to travel frequently and adjust to changing schedules and work environments.
What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

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