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Insurance Claim Representative Jobs in Arizona (NOW HIRING)

HOPCo

Insurance Follow-Up Rep

Phoenix, AZ · On-site +1

$38K - $52K/yr

Verifies receipt of claim with insurance plans, determining the next appropriate action steps and ... The Insurance Follow-Up Rep is responsible for the facilitation of insurance billing and collection ...

HOPCo

Insurance Follow-Up Rep

Phoenix, AZ · On-site +1

$38K - $52K/yr

Verifies receipt of claim with insurance plans, determining the next appropriate action steps and ... The Insurance Follow-Up Rep is responsible for the facilitation of insurance billing and collection ...

Chubb

Sr. Claim Center Representative

Phoenix, AZ · On-site

$48K - $67K/yr

At Chubb, our mission is to provide superior insurance solutions that empower our clients with ... This is an entry to mid-level role in the North America claim contact center. In this role, you ...

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Insurance Claim Representative information

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$6

$22

$37

How much do insurance claim representative jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for insurance claim representative in Arizona is $22.89, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $26.88 per hour, depending on experience, location, and employer.

What does an insurance claim representative do?

An Insurance Claim Representative is responsible for evaluating insurance claims submitted by policyholders. They investigate the details of the claim, review documentation, and determine the validity of the claim in accordance with policy terms. Their duties often include interviewing claimants and witnesses, inspecting property damage, and negotiating settlements. The goal is to ensure fair outcomes for both the insurance company and the customer, while adhering to legal and regulatory requirements.

What are the key skills and qualifications needed to thrive as an insurance claim representative, and why are they important?

To thrive as an Insurance Claim Representative, you need a strong understanding of insurance policies, claims processing, and investigation, usually supported by a relevant degree or experience in the insurance industry. Familiarity with claims management systems, documentation software, and sometimes industry certifications like AINS or CPCU is important. Excellent communication, negotiation, and problem-solving skills help in effectively resolving claims and managing customer expectations. These abilities are essential to ensure accurate claim assessments, maintain customer trust, and support the financial health of the insurance provider.

Is it hard to be an insurance claim representative?

Being an insurance claim representative involves handling complex cases, requiring strong communication, attention to detail, and knowledge of insurance policies. The job can be demanding due to the need to evaluate claims accurately and manage customer interactions, but it is generally manageable with proper training and experience.

How do insurance claim representatives typically collaborate with other departments during the claims process?

Insurance Claim Representatives frequently work closely with underwriting, legal, and field adjuster teams to ensure thorough evaluation and resolution of claims. They often consult with underwriters to clarify policy coverage, coordinate with adjusters for on-site assessments, and partner with legal teams on complex or disputed claims. This cross-functional collaboration ensures each claim is handled efficiently and accurately, providing both customers and the company with fair outcomes. Effective communication and teamwork are essential skills for success in this role.
What are popular job titles related to Insurance Claim Representative jobs in Arizona? For Insurance Claim Representative jobs in Arizona, the most frequently searched job titles are:
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What cities in Arizona are hiring for Insurance Claim Representative jobs? Cities in Arizona with the most Insurance Claim Representative job openings:
Insurance Claim Representative jobs near you
Infographic showing various Insurance Claim Representative job openings in Arizona as of July 2026, with employment types broken down into 83% Full Time, 16% Part Time, and 1% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $47,611 per year, or $22.9 per hour.

Senior Casualty Claim Analyst - Litigation

PURE Insurance

Scottsdale, AZ • On-site

Full-time

Posted 17 days ago

Job description

About the Role.
The Senior Claim Analyst, Litigation Specialist is a key member of the PURE Casualty Claims team reporting to the Casualty Litigation Manager. The Litigation Specialist may be based remotely out of their home, or in a regional PURE office. The primary goals of this position are to deliver flawless service to our members and broker partners, while handling a pending caseload of primarily third-party, litigated claims in full compliance with good faith claim handling standards and in accordance with PURE's Best Claim Practices.
What You'll Do.
Claims handling:
  • Handle a target pending caseload of 125 - 150 litigated exposures, ranging in value of up to $750k.
  • Manage incoming new loss volume, phone calls, emails, and system data in a timely manner. This includes newly received lawsuits, time limited demands, etc. Evaluate and process transactions, including invoice and budget review, in claim and policy administration systems. Input all claim data for reporting.
  • Analyze coverage under the policies. Draft Reservation of Rights ("RORs") letters, and disclaimer letters. Communicate coverage positions to PURE Members and brokers in professional manner.
  • Investigate new losses through outside vendor resources in a timely and effective manner, including taking statements as needed, preserving evidence, etc. Formulate a "Joint Strategy Agreement" ("JSA") that documents your defense strategy based off known evidence; partner with defense counsel to bring strategy to life.
  • Evaluation and reserve injury claims to their settlement value. Own all aspects of negotiation and claim resolution. Complete in a timely and efficient manner maintaining a 1:1 closing ratio.
  • Draft high quality "Large Loss Notices" ("LLNs") for senior leadership.
  • Attend mediations and trials, often in person, to represent the company and effect settlement negotiations as warranted. Travel on behalf of the company as needed, which may range up to 50% during busy months.

Customer Service:
  • Provide a superior customer service experience for our Members and broker partners.
  • Establish a cadence for updates to the Member/broker, then adhere to the cadence to ensure that all updates are timely delivered, and our partners are always knowledgeable regarding the claim's development.

What You'll Need.
Technical Experience:
  • 8+ years of direct casualty experience.
  • 5+ years of direct experience in handling both Auto & General Liability litigated files, complex first and third-party bodily injury and complex coverage claims.
  • Proven ability to handle complex first and third party Auto and GL bodily injury and coverage claims including, but not limited to, exposures of $250K plus.
  • Experience handling litigated files as well as files that involve arbitration and mediation, including in person attendance at legal proceedings as required.
  • Experience within the high-net-worth industry a plus.
  • Working knowledge of excel, word, and email applications.

Education/Continuous Education requirements:
  • Bachelor's degree is preferred.
  • Demonstrated commitment to continuous learning and professional development including completion of one or more advanced educational or industry designations such as JD, MBA, CPCU, AIC, or CCLA.

Competencies:
  • Excellent interpersonal, listening, written, and oral communication skills.
  • Highly detailed and organized, capable of prioritizing multiple competing tasks, and assuring consistently high levels of accuracy.
  • Demonstrate integrity, exhibit team spirit and enthusiasm, and establish trust and credibility.
  • Agile learner who can quickly absorb information and apply it to current business situations.

What We Do
We're a member-owned property and casualty insurer designed exclusively for financially successful families and driven by a purpose of doing what is right for our members. We provide exceptional service, hospitality and care, we partner with our members to help prevent losses and we create smart insurance solutions at fair prices.
We aim for our members to love their insurance. It is our mission is to create a membership experience so compelling that our members never want to leave.
Who We Are
We want to be transparent about what we expect from each other. From PURE, you can expect:
Opportunities to stretch and grow: your professional and personal development matters to us. We're committed to providing experiences through on-the-job learning and professional development that increase your impact and rewards.
Clarity and kindness: you can rely on us to be open, honest and supportive, offering clarity on what success looks like.
Support in good times and bad: we believe in showing up for each other consistently, not only when it's easy. You can expect a thoughtful partner, even when we disagree.
A community that cares: we are committed to sustaining a community in which each person feels cared for as an individual. We lift each other up, celebrate wins together and support one another through challenges in work and life.
Who You Are
All of the strongest relationships are a partnership- a two way street. So here's what we ask of you:
  • Aim to bring your best every day: you're here because you want to be part of a team that makes a real impact and aims high.
  • Be a student and a teacher: share your knowledge and talents and be willing to listen and learn from those around you.
  • Get comfortable being uncomfortable: we face tough moments and obstacles with a "courage over comfort" approach and a positive, solutions-oriented mindset.
  • Be a culture builder: building a positive culture is everyone's responsibility, based on care, respect and openness to diverse perspectives.

The base salary for this role can range from $110,000 to $125,000 based on a full-time work schedule. An individual's ultimate compensation will vary depending on job-related skills and experience, geographic location, alignment with market data, and equity among other team members with comparable experience.
Want to Learn More?
  • [Our Values]
  • [Our Benefits]
  • [Our Community Impact]
  • [Our Leadership]

Apply