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Insurance Claim Processor Jobs in Tennessee (NOW HIRING)

Chubb

Claim Adjuster

Chattanooga, TN · On-site

$48K - $67K/yr

Actively engage in Continuous Improvement initiatives and identify process and efficiency ... Insurance/Claims Experience * Windows based PC Knowledge * Bilingual in Spanish and English a plus ...

Chubb

Claim Adjuster

Chattanooga, TN

$48K - $67K/yr

Actively engage in Continuous Improvement initiatives and identify process and efficiency ... Insurance/Claims Experience * Windows based PC Knowledge * Bilingual in Spanish and English a plus ...

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Insurance Claim Processor information

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How much do insurance claim processor jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for insurance claim processor in Tennessee is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $23.12 per hour, depending on experience, location, and employer.

What is the difference between Insurance Claim Processor vs Insurance Adjuster?

AspectInsurance Claim ProcessorInsurance Adjuster
CredentialsHigh school diploma or equivalent; some roles may require insurance certificationsHigh school diploma; state licensing or certifications often required
Work EnvironmentOffice setting, processing claims via computer systemsField and office work, inspecting damages and assessing claims
Employer & IndustryInsurance companies, third-party administratorsInsurance companies, independent adjusting firms
Search & Comparison IntentUnderstanding roles related to claims processingAssessing damage and determining claim payouts

The main difference is that Insurance Claim Processors handle the administrative side of claims, verifying information and processing payments, while Insurance Adjusters evaluate damages and determine claim validity. Both roles require insurance knowledge but differ in responsibilities and work environments.

What does an insurance claims processor do?

An insurance claims processor reviews and evaluates insurance claims to determine coverage and payout amounts. They verify policy details, gather necessary documentation, and ensure claims are processed accurately and efficiently, often using specialized software. Strong attention to detail and knowledge of insurance policies are essential for this role.

How to become a claim processor?

To become an insurance claim processor, typically a high school diploma or equivalent is required, and some employers prefer candidates with postsecondary education or relevant experience. Training is often provided on the job, and familiarity with insurance policies, computer skills, and attention to detail are important for success in this role.

What are the key skills and qualifications needed to thrive as an Insurance Claim Processor, and why are they important?

To excel as an Insurance Claim Processor, you need strong attention to detail, analytical abilities, and familiarity with insurance policies, often supported by a high school diploma or associate degree. Proficiency with claims management software, databases, and sometimes certification like the Associate in Claims (AIC) is commonly required. Excellent organizational skills, clear communication, and customer service orientation are crucial soft skills for managing case loads and client interactions. These competencies ensure accurate claim handling, efficient workflow, and positive customer experiences, which are vital to maintaining trust and operational success in the insurance industry.

What does an Insurance Claim Processor do?

An Insurance Claim Processor is responsible for reviewing, evaluating, and processing insurance claims submitted by policyholders. They verify the accuracy of claim information, check for policy coverage, and ensure that all required documentation is complete. Additionally, they may communicate with claimants, healthcare providers, or adjusters to resolve discrepancies and approve or deny claims based on company guidelines. Their work is essential in making sure that claims are handled efficiently and customers receive the appropriate benefits.

Is claims processing a stressful job?

Insurance claim processing can be stressful due to tight deadlines, high accuracy requirements, and dealing with sensitive customer information. The role often involves detailed review of claims, which requires attention to detail and strong organizational skills. However, workload and stress levels can vary depending on the employer and individual workload management.

What are some common challenges faced by Insurance Claim Processors, and how can they be managed?

Insurance Claim Processors often encounter challenges such as handling high volumes of claims, ensuring the accuracy of documentation, and meeting tight deadlines. To manage these challenges effectively, strong organizational skills and attention to detail are essential, as well as the ability to prioritize tasks and communicate clearly with both clients and internal teams. Many organizations provide ongoing training and supportive team structures to help processors stay updated on changing policies and procedures, making it easier to adapt and perform efficiently.

Which claim adjusters make the most money?

Senior claim adjusters, especially those with specialized expertise in complex or high-value claims, tend to earn the highest salaries in the field. Adjusters working for large insurance companies or in regions with a high cost of living often have higher compensation, and certifications like the Chartered Property Casualty Underwriter (CPCU) can also lead to increased earnings.
What are popular job titles related to Insurance Claim Processor jobs in Tennessee? For Insurance Claim Processor jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Insurance Claim Processor jobs in Tennessee look for? The top searched job categories for Insurance Claim Processor jobs in Tennessee are:
What cities in Tennessee are hiring for Insurance Claim Processor jobs? Cities in Tennessee with the most Insurance Claim Processor job openings:
Insurance Claim Processor jobs near you
Infographic showing various Insurance Claim Processor job openings in Tennessee as of July 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $42,169 per year, or $20.3 per hour.

Claim Adjuster

Chubb

Chattanooga, TN • On-site

$48K - $67K/yr

Full-time

Posted 16 days ago

Chubb rating

8.2

Company rating: 8.2 out of 10

Based on 66 frontline employees who took The Breakroom Quiz

136th of 299 rated insurance

Job description


The Claims Adjuster is responsible for contacting claimant and /or service providers to request information needed in order to process claim - includes written correspondence and phone calls. They will evaluate claims based on documentation received including responses from claimant and providers.
Will need to handle multiple priorities simultaneously, be self-directed and meet service level expectations.
The adjuster must demonstrate customer centricity in all aspects of their job by performing actions with empathy and expertise.
This role is full-time, in office at either locations below:
  • Chicago, IL
  • Columbia, SC
  • Chattanooga, TN
  • Portland, ME

RESPONSIBILITIES:
  • Efficiently and accurately adjudicate claims in accordance with the policy terms, established guidelines and regulations.
  • Conduct eligibility claim review by evaluating claim submission and comparing to policy benefits.
  • Request additional information from policyholders, providers and others as necessary to finalize claim.
  • Actively manage inventory and ongoing claim adjudication.
  • Effectively communicate with customers using empathy and professionalism via phone and written correspondence.
  • Interface with Policyholders and Agents answering a variety of questions through different service channels.
  • Develop a broad understanding of our products and systems.
  • Meet Department standards for time, service and quality.
  • Ability to maneuver between system applications confidently to find information and respond to customer needs in a timely manner.
  • Collaborate with other team members and leadership to ensure effective customer service.
  • Actively engage in Continuous Improvement initiatives and identify process and efficiency enhancements.
  • Participate in required training
  • Performs other duties as assigned

COMPETENCIES:
  • Problem Solving: Takes an organized and logical approach to thinking through problems and complex issues. Simplifies complexity by breaking down issues into manageable parts. Looks beyond the obvious to get at root causes. Develops insight into problems, issues and situation.
  • Continuous Learning: Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally. Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise. Takes advantage of formal and informal developmental opportunities. Takes on challenging work assignments that lead to professional growth
  • Initiative: Willingly does more than is required or expected in the job. Meets objectives on time with minimal supervision. Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference.
  • Adaptability: Ability to re-direct personal efforts in response to changing circumstances. Is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives. Can navigate through uncertainty and knows when to change course
  • Results Orientation: Effectively executes on plans, drives for results and takes accountability for outcomes. Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities. Takes full accountability for achieving (or failing to achieve) desired results
  • Values Orientation: Upholds and models Chubb values and always does the right thing for the company, colleagues and customers. Is direct truthful and trusted by others. Acts as a team player. Acts ethically and maintains a high level of professional integrity. Fosters high collaboration within own team and across the company; constantly acts and thinks "One Chubb"

SKILLS:
  • Exceptional written and verbal communication skills
  • Quality and Customer Centric Orientation
  • Excellent organizational skills
  • Ability to multi-task in fast-paced environment with attention to detail and prioritize tasks
  • Analytical skills and good decision-making skills
  • Proficient in MS Office - Outlook, Word and Excel
  • Navigation between systems and use of technology is important
  • Insurance/Claims Experience
  • Windows based PC Knowledge
  • Bilingual in Spanish and English a plus

EDUCATION AND EXPERIENCE:
  • 3 or more years related claims experience required (disability management and critical care desired)
  • Experience in a customer interfacing position with progressive responsibility in role
  • Knowledge of medical terminology

The pay range for the role is $48,000 to $67,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

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About Chubb

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Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. We are a unique global organization with a culture of individuals passionately committed to our respective crafts. With underwriting at our core, each of us contributes to providing the best insurance coverage and service to our clients. Our highly collaborative, inclusive nature helps us drive better business outcomes through diversity of background, experiences, insights and values.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Warren, NJ, US

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